Support Board
Date/Time: Sun, 11 May 2025 13:31:27 +0000
Problems with trial activation
View Count: 1268
| [2024-05-27 07:44:55] |
| User408810 - Posts: 1 |
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i have same problem The code does not come to the phone
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| [2024-05-27 14:51:40] |
| SC Support - Posts: 1963 |
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zfasasdada - Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". |
| [2024-05-31 02:12:55] |
| User198358 - Posts: 1 |
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Hello, I have same problem, pls help me. Many thanks |
| [2024-05-31 13:18:58] |
| John - SC Support - Posts: 39699 |
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User198358: We have activated the trial for your account. During your trial there are certain symbols which you can use. They are listed here: Sierra Chart Trial Account: Introduction Those symbols will work. For full access to all symbols, you need a paid account at this point in time. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password if necessary. 2. Choose the particular Service Package and the number of Months that you want and press the "Update/Set" button. If you are on a Trial, you will first need to add sufficient credit to your account to pay for the chosen Service Package/Months. In this case, refer to the step below. Once that is done you can then choose the Service Package and number of Months. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-05-31 16:16:13
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| [2024-06-30 13:51:25] |
| User192302 - Posts: 1 |
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Hi, I have the same problem too. please help me. Thanks in advance. |
| [2024-07-01 13:07:00] |
| SC Support - Posts: 1963 |
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Hi User192302, you do not qualify for an activated Trial anymore. During your Un-activated trial there are certain symbols which you can use. They are listed here: Sierra Chart Trial Account: Introduction Those symbols will work. For full access to all symbols, you need a paid account at this point in time. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password if necessary. 2. Choose the particular Service Package and the number of Months that you want and press the "Update/Set" button. If you are on a Trial, you will first need to add sufficient credit to your account to pay for the chosen Service Package/Months. In this case, refer to the step below. Once that is done you can then choose the Service Package and number of Months. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access |
| [2024-07-07 16:43:55] |
| User686960 - Posts: 4 |
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Dear Sierra Chart Support Team, I hope this message finds you well. I am writing to request an extension for my trial account with Sierra Chart. Unfortunately, due to unforeseen personal issues, I was unable to utilize the software during the initial trial period. Given the circumstances, I would greatly appreciate it if you could extend my trial period so that I can adequately evaluate the platform and its features. Your understanding and assistance in this matter would mean a lot to me. Thank you for your consideration. |
| [2024-07-08 15:18:18] |
| John - SC Support - Posts: 39699 |
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User686960: Our records indicate that you used 11 days of your trial, therefore we have added 10 days to your account so you will have had the full 21 days of Trial time available. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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