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Date/Time: Sat, 22 Jun 2024 12:15:25 +0000



Stripe auto pay charged my account twice this month.

View Count: 441

[2023-03-19 04:25:49]
natngk - Posts: 13
This month, Stripe auto payment charged my card twice. The first charge was on the 2nd for $43 USD, and the second charge was on the 19th for $46 USD. This happened even though the next bill is still due in 21 days. Why did this happen?

Nat
[2023-03-20 03:57:14]
Sierra Chart - Max - Posts: 5625
In both cases your account was topped up to the required amount for your monthly renewals:
https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices


Note that the auto payment on the 19th, for the renewals on your account in April.
Sierra Chart Support
[2023-03-20 04:03:04]
natngk - Posts: 13
And what is the money charging date for the 2nd of which month?
[2023-03-20 04:06:00]
Sierra Chart - Max - Posts: 5625
You can find your transaction log here:

https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog

On the 2nd of the month, you paid for usage time.
Sierra Chart Support
[2023-03-20 04:13:13]
natngk - Posts: 13
If Stripe top-up is done on the 2nd to pay for services on the 8th, then when should the Stripe top-up be done on the 19th to pay for services?
[2023-03-20 12:57:25]
natngk - Posts: 13
Is "usage time" the same as "service package fee" or not?
[2023-03-20 13:32:33]
Sierra_Chart Engineering - Posts: 15034
The billing at the time it occurred does not look right, was too soon, and we are checking on this and we will get back to you later today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-03-21 00:59:21]
natngk - Posts: 13
any update?
[2023-03-22 02:33:32]
natngk - Posts: 13
I'm still waiting for your answer.
[2023-03-22 08:52:04]
Sierra_Chart Engineering - Posts: 15034
The automatic payment is taken at the same time, that you get a notice that a balance is required for an upcoming service renewal which happens 21 days before the renewal.

We will update the documentation regarding all of this.

Is "usage time" the same as "service package fee" or not?
Yes these are the same.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-03-22 08:53:56
[2023-03-22 08:57:15]
natngk - Posts: 13
Normally, when will the "balance required" notification occur?
[2023-03-22 14:59:56]
John - SC Support - Posts: 32515
It occurs 21 days before renewal is due.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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