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Date/Time: Sat, 20 Apr 2024 12:25:21 +0000

How to Post a Message for Support

No HKFE real-time data

View Count: 214

[2023-03-10 01:26:32] #1 [Go To First Post]
User806728 - Posts: 5
Since yesterday afternoon, I have not been able to receive real-time HSI data from HKFE. When will it be back to normal?

[2023-03-10 08:13:44] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-10 08:18:45] #3 [Go To First Post]
User806728 - Posts: 5
Now there is data again, thank you

[2023-03-10 08:55:29] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
That is good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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