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Date/Time: Sat, 22 Jun 2024 13:50:54 +0000



Trouble connecting to data feed

View Count: 286

[2023-03-07 20:28:48]
User434438 - Posts: 2
I'm trying to connect to the delayed data feed: I went to Global Settings Data Trade Service Settings and set Trading Evaluator-Delayed, but when I go to file connect to data feed it's grayed out.

I would also like to know how to convert my trial {it's not expired yet} to a regular monthly subscription.

Thank you.
[2023-03-07 23:11:55]
John - SC Support - Posts: 32515
You can not select "Connect to Data Feed" because you are already connected.

You do not need to do anything special to get the delayed streaming data for the CME Group, CFE, EUREX, and NASDAQ TotalView exchanges. Just use the Find Symbol window to find the symbol you want, and since you are not setup to get the real-time data, you will automatically get the delayed streaming data.

If you are still having an issue with data, then we would need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
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