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Date/Time: Thu, 13 Jun 2024 11:07:24 +0000



issue with new version

View Count: 256

[2023-03-06 21:03:42]
User357941 - Posts: 2
hi, I download directly your new version 2483 without removing the last i have 2443, when i want to connect i don't get my studies back and the server trie to connect with interactive brooker while i don't have an acount with them.

appreciate
[2023-03-06 22:17:30]
John - SC Support - Posts: 32312
How exactly did you do the update? Do you perhaps have two separate installations of Sierra Chart now?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-03-06 22:21:35]
User357941 - Posts: 2
Yes I have two separate installation of Sierra chart now.
Actually I can connect with my ID but I don’t find my studies on the new version
[2023-03-06 22:31:46]
John - SC Support - Posts: 32312
Do you want to have two separate installations?

If so, then refer to the following for how to copy the information from one installation to another:
Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation

Otherwise, remove the new one you just created and use the following instructions to update your original installation:
Software Download: Fast Update
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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