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Date/Time: Sat, 20 Apr 2024 04:13:54 +0000

How to Post a Message for Support

Using Live Account Realtime Denali Data on Trading Evaluator Connection

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[2023-03-06 12:21:28] #1 [Go To First Post]
User624595 - Posts: 172
Have translated symbols. How can get existing realtime Denali feed from live account, working on SC Trading Evaluator connection?

[2023-03-06 13:22:06] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
Nothing special to do. However: Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-06 17:19:45] #3 [Go To First Post]
User624595 - Posts: 172
Allow SC Feeds is set to Yes, connected to Trading Evaluator (trading), translated symbols, realtime data that works on live account is not updating charts with Evaluator connection. Quoteboard won't populate. Error attached shows up, but cannot click on it.


2023-03-06_12h14_08.png / V - Attached On 2023-03-06 17:18:07 UTC - Size: 3.31 KB - 58 views Attachment Deleted.

[2023-03-06 21:06:11] #4 [Go To First Post]
John - SC Support - Posts: 30976
If you are still having an issue, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-03-07 06:07:12] #5 [Go To First Post]
User624595 - Posts: 172
Looks like data is coming through OK, problem is with translating all of the symbols in all of the instances from the IB ones to SC Evaluator format. The ones with exchange CBOT seemed to translate ok, ones with exchange CME, COMEX, NYMEX seem to not be translating.

[2023-05-07 11:52:36] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
Give us the exact symbol that is not translating and tell us, what is the Current Selected Service set to in Global Settings >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-07 11:52:44

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