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Direct MessagesDate/Time: Fri, 26 Apr 2024 16:25:13 +0000
waiting to reconnect...
View Count: 2449
| [2014-06-10 09:17:20] |
| User77503 - Posts: 48 |
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the status bar has more or less been constantly yellow and saying "waiting to reconnect" along with the message log constantly popping up saying it has been disconnected from open e cry for the last 2 days. yet my charts are still updating in real time. can you explain this?
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| [2014-06-10 09:51:50] |
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The real-time data is coming from the Sierra Chart Exchange Data Feed which you are subscribed to. If you were to select File >> Disconnect that would break the connection and unless you can get a connection OEC, you would not be able to establish the real-time data feed again. So we recommend not disconnecting. Select the last 30 lines of the Message Log. Press the Copy Selection button and paste them here, so we can see what the OEC connection problem is about. Here is more information about providing information from the Message Log: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-10 09:54:35
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| [2014-06-10 10:18:16] |
| User77503 - Posts: 48 |
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ok so im back connected again but im going to assume i will lsoe connection again soon so I will post some of the message log. OEC FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-06-10 06:31:18 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-06-10 06:31:18 Error received in OnConnect while connecting. Windows error code 10060: Uma tentativa de conexão falhou porque o componente conectado não respondeu corretamente após um período de tempo ou a conexão estabelecida falhou porque o host conectado não respondeu. | 2014-06-10 06:31:39 Socket has been shutdown and closed. | 2014-06-10 06:31:39 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-06-10 06:31:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-10 06:31:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-10 06:31:39 Disconnected from Open E Cry. | 2014-06-10 06:31:39 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-06-10 06:31:39 OEC FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-06-10 06:34:39 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-06-10 06:34:39 Error received in OnConnect while connecting. Windows error code 10060: Uma tentativa de conexão falhou porque o componente conectado não respondeu corretamente após um período de tempo ou a conexão estabelecida falhou porque o host conectado não respondeu. | 2014-06-10 06:35:00 Socket has been shutdown and closed. | 2014-06-10 06:35:00 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2014-06-10 06:35:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-10 06:35:00 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-10 06:35:00 Disconnected from Open E Cry. | 2014-06-10 06:35:01 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-06-10 06:35:01 OEC FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-06-10 06:38:01 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-06-10 06:38:01 The network socket is connected. | 2014-06-10 06:38:01 Starting SSL connection on the socket. | 2014-06-10 06:38:01 SSL socket is connected. | 2014-06-10 06:38:01 OEC FIX Trading: Sending the Logon message. | 2014-06-10 06:38:01 OEC FIX/FAST: Connected to trading server. | 2014-06-10 06:38:01 OEC FIX/FAST: Connecting to FAST market data server: prod.openecry.com:9301. | 2014-06-10 06:38:01 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-06-10 06:38:01 The network socket is connected. | 2014-06-10 06:38:02 OEC FAST Data: Sending the Hello message. | 2014-06-10 06:38:02 OEC FAST Data: Sending the Logon message. | 2014-06-10 06:38:02 OEC FIX/FAST: Connected to the market data server. | 2014-06-10 06:38:02 OEC FIX/FAST: Connected. | 2014-06-10 06:38:02 Socket has been shutdown and closed. | 2014-06-10 06:38:02 SC Market Stats: Disconnected from the server. | 2014-06-10 06:38:02 Socket has been shutdown and closed. | 2014-06-10 06:38:02 SC Exchange Data: Disconnected from the server. | 2014-06-10 06:38:02 SC Market Stats - Starting real-time market data updates for: NISS-NYSE | 2014-06-10 06:38:02 SC Market Stats: Connecting to the server ds5.sierracharts.com. Port 443 | 2014-06-10 06:38:02 HD Request # 44 - Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc | 2014-06-10 06:38:02 HD Request # 44 - Download start Date-Time: 2014-06-10 06:37:47.0 | 2014-06-10 06:38:02 HD Request # 44 - Using server: ds4.sierracharts.com port 10149 | 2014-06-10 06:38:02 SC Market Stats - Starting real-time market data updates for: TICK-NYSE | 2014-06-10 06:38:02 Mapping NQM4 to NQM4. Service code: cme | 2014-06-10 06:38:02 SC Exchange Data - Starting real-time market data updates for: NQM4 | 2014-06-10 06:38:02 Using username 0 | 2014-06-10 06:38:02 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-06-10 06:38:02 Mapping ESM4 to ESM4. Service code: cme | 2014-06-10 06:38:02 SC Exchange Data - Starting real-time market data updates for: ESM4 | 2014-06-10 06:38:02 OEC FIX/FAST - Starting real-time market data updates for: SPX.XO | 2014-06-10 06:38:02 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-06-10 06:38:02 Symbol Error - SPX.XO is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-10 06:38:02 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-06-10 06:38:02 The network socket is connected. | 2014-06-10 06:38:02 SC Market Stats: Connected to server. | 2014-06-10 06:38:02 SC Market Stats: Sending logon request message. | 2014-06-10 06:38:02 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-06-10 06:38:03 Symbol Error - SPX.XO is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-06-10 06:38:03 The network socket is connected. | 2014-06-10 06:38:03 HD Request # 44 - Sending historical data logon request message. | 2014-06-10 06:38:03 SC Market Stats Server Info - Server Name: . Server Version: . Provider Name: . | 2014-06-10 06:38:03 SC Market Stats - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-10 06:38:03 SC Market Stats - Successfully connected. | 2014-06-10 06:38:03 SC Market Stats - Restarting real-time data updates for symbol: NISS-NYSE | 2014-06-10 06:38:03 SC Market Stats - Restarting real-time data updates for symbol: TICK-NYSE | 2014-06-10 06:38:03 The network socket is connected. | 2014-06-10 06:38:03 SC Exchange Data: Connected to server. | 2014-06-10 06:38:03 SC Exchange Data: Sending logon request message. | 2014-06-10 06:38:03 HD Request # 44 - Requesting Intraday data. Start Date-Time: 2014-06-10 06:37:47. Record interval: 0 . Symbol: NISS-NYSE | 2014-06-10 06:38:03 HD Request # 44 - Decompressing data. | 2014-06-10 06:38:03 HD Request # 44 - Receiving Intraday data for NISS-NYSE starting at 2014-06-10 06:37:47 | 2014-06-10 06:38:03 Socket has been shutdown and closed. | 2014-06-10 06:38:03 The network socket for historical data has been closed. | 2014-06-10 06:38:03 HD Request # 44 - Received 1 record from 2014-06-10 06:37:47 to 2014-06-10 06:37:47 (0.0 seconds) and wrote 0 records for NISS-NYSE | 2014-06-10 06:38:03 HD Request # 44 - Intraday download COMPLETE for NISS-NYSE. Completion time: 1s | 2014-06-10 06:38:03 Real-time Intraday chart data file updates started for NISS-NYSE | 2014-06-10 06:38:03 HD Request # 45 - Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2014-06-10 06:38:03 HD Request # 45 - Download start Date-Time: 2014-06-10 06:37:47.0 | 2014-06-10 06:38:03 HD Request # 45 - Using server: ds3.sierracharts.com port 10149 | 2014-06-10 06:38:03 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-06-10 06:38:03 The network socket is connected. | 2014-06-10 06:38:03 HD Request # 45 - Sending historical data logon request message. | 2014-06-10 06:38:03 HD Request # 45 - Requesting Intraday data. Start Date-Time: 2014-06-10 06:37:47. Record interval: 0 . Symbol: TICK-NYSE | 2014-06-10 06:38:03 HD Request # 45 - Decompressing data. | 2014-06-10 06:38:04 HD Request # 45 - Receiving Intraday data for TICK-NYSE starting at 2014-06-10 06:37:47 | 2014-06-10 06:38:04 Socket has been shutdown and closed. | 2014-06-10 06:38:04 The network socket for historical data has been closed. | 2014-06-10 06:38:04 HD Request # 45 - Received 1 record from 2014-06-10 06:37:47 to 2014-06-10 06:37:47 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2014-06-10 06:38:04 HD Request # 45 - Intraday download COMPLETE for TICK-NYSE. Completion time: 1s | 2014-06-10 06:38:04 Real-time Intraday chart data file updates started for TICK-NYSE | 2014-06-10 06:38:04 HD Request # 46 - Downloading Intraday chart data for NQM4 to the file NQM4.scid. Service: cme | 2014-06-10 06:38:04 HD Request # 46 - Download start Date-Time: 2014-06-10 06:37:27.0 | 2014-06-10 06:38:04 HD Request # 46 - Using server: scdf1.sierracharts.com port 10149 | 2014-06-10 06:38:04 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-06-10 06:38:04 The network socket is connected. | 2014-06-10 06:38:04 HD Request # 46 - Sending historical data logon request message. | 2014-06-10 06:38:04 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2014-06-10 06:38:04 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-10 06:38:04 SC Exchange Data - Successfully connected. | 2014-06-10 06:38:04 SC Exchange Data - Restarting real-time data updates for symbol: ESM4 -> ESM4 | 2014-06-10 06:38:04 SC Exchange Data - Restarting real-time data updates for symbol: NQM4 -> NQM4 | 2014-06-10 06:38:04 HD Request # 46 - Requesting Intraday data. Start Date-Time: 2014-06-10 06:37:27. Record interval: 0 . Symbol: NQM4 | 2014-06-10 06:38:05 HD Request # 46 - Decompressing data. | 2014-06-10 06:38:06 HD Request # 46 - Receiving Intraday data for NQM4 starting at 2014-06-10 06:37:27 | 2014-06-10 06:38:06 Socket has been shutdown and closed. | 2014-06-10 06:38:06 The network socket for historical data has been closed. | 2014-06-10 06:38:06 HD Request # 46 - Received 1 record from 2014-06-10 06:37:27 to 2014-06-10 06:37:27 (0.0 seconds) and wrote 0 records for NQM4 | 2014-06-10 06:38:06 HD Request # 46 - Intraday download COMPLETE for NQM4. Completion time: 2s | 2014-06-10 06:38:06 Real-time Intraday chart data file updates started for NQM4 | 2014-06-10 06:38:06 HD Request # 47 - Downloading Intraday chart data for ESM4 to the file ESM4.scid. Service: cme | 2014-06-10 06:38:06 HD Request # 47 - Download start Date-Time: 2014-06-10 06:38:00.0 | 2014-06-10 06:38:06 HD Request # 47 - Using server: scdf2.sierracharts.com port 10149 | 2014-06-10 06:38:06 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-06-10 06:38:06 The network socket is connected. | 2014-06-10 06:38:06 HD Request # 47 - Sending historical data logon request message. | 2014-06-10 06:38:06 HD Request # 47 - Requesting Intraday data. Start Date-Time: 2014-06-10 06:38:00. Record interval: 0 . Symbol: ESM4 | 2014-06-10 06:38:07 HD Request # 47 - Decompressing data. | 2014-06-10 06:38:07 HD Request # 47 - Receiving Intraday data for ESM4 starting at 2014-06-10 06:38:00 | 2014-06-10 06:38:07 Socket has been shutdown and closed. | 2014-06-10 06:38:07 The network socket for historical data has been closed. | 2014-06-10 06:38:07 HD Request # 47 - Received 4 records from 2014-06-10 06:38:00 to 2014-06-10 06:38:00 (0.0 seconds) and wrote 0 records for ESM4 | 2014-06-10 06:38:07 HD Request # 47 - Intraday download COMPLETE for ESM4. Completion time: 1s | 2014-06-10 06:38:07 Real-time Intraday chart data file updates started for ESM4 | 2014-06-10 06:38:07 OEC FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-06-10 06:38:16 |
| [2014-06-10 10:36:00] |
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Being we have no other reports of a problem connecting to OEC at this time, we assume that this is going to be a firewall or other connectivity issue on your side. Refer to help topic 1.2 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails1.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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