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Date/Time: Sat, 25 Mar 2023 14:27:01 +0000

historical data not loading

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[2023-01-29 23:37:48]
Sabelo - Posts: 1
Hi just purchased a monthly base 5 parkage.
Tried to get histirical data for emini s&p500 but it shows its loading but nothing is loaded after waiting for more than an hour.
Please assist
[2023-01-30 00:24:01]
Sierra_Chart Engineering - Posts: 7340
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 2 Minutes, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-01-30 00:24:12

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