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Date/Time: Thu, 28 Mar 2024 09:57:27 +0000



Main chart is completely unresponsive

View Count: 213

[2023-01-27 14:46:40]
ssangha84 - Posts: 101
Hello, I am not sure what happened but I was using the charts just fine today. But all of a sudden my main chart became completely unresponsive. I have a picture attached, when I click the sierra chart logo, the main screen is the white one, and absolutely nothing happens when I click on it. This is happening with both instances. I tried restarting my computer and its still doing the same thing. I tried pressing alt + tab to get to it, and same thing, no response whatsoever.
imageChartGlitch.jpg / V - Attached On 2023-01-27 14:46:18 UTC - Size: 251.45 KB - 46 views
[2023-01-27 15:31:41]
Sierra_Chart Engineering - Posts: 13607
Restart Sierra Chart, if you have to terminate the process, then do that, and then on the login window disable Open Files on Startup:

Sierra Chart - Software Login Instructions: Disabling Automatically Opening Files on Startup


And then see if Sierra Chart is responsive without any Chartbooks open.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-01-27 15:32:24
[2023-01-27 16:36:01]
ssangha84 - Posts: 101
Thank you,
I went to Window>Reset windows and that took care of it

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