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Date/Time: Wed, 17 Jul 2024 11:24:39 +0000



Order placement does not always work in simulation mode

View Count: 441

[2023-01-27 06:52:34]
SocalGuy - Posts: 4
Hi,

In my chartbook, I have two charts with Chart Trade Mode and Chart DOM on.

On one of them, i can place orders on the chart and chart DOM with no issues, all the time.

However, on the other, after the chartbook has been opened for awhile, order placements do not work when it is in simulation mode (i.e nothing happens when i click on the chart DOM, nor when I try to place an order from the right click pop up menu). When the problem is happening, if i switch off Simulation Mode, order placement works normally (but if i switch Simulation Mode back on, order placement still does not work). I can still place Simulation Mode orders in the other chart, and i can see the order on the problematic chart when I do. If i close the chartbook and re-open it, then order placement in simulation mode works normally again.

This issue started happening about a week ago.

Please let me know how to fix this issue.

Thank you.
[2023-01-27 17:29:20]
Sierra_Chart Engineering - Posts: 15472
When you submit an order go to Trade >> Trade Orders Window:
Trading Information Windows: Trade Orders Window

Do you see the order there? If so what is its status?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-30 13:35:07]
SocalGuy - Posts: 4
The order pops up (along with the attached orders I set), but status is "cancelled", and then they disappear shortly after.

On the other chart that doesn't have this issue, the order shows up as "open"
[2023-01-30 17:20:56]
Sierra_Chart Engineering - Posts: 15472
We need all of the trade activity log lines for one of the orders that becomes canceled. Instructions:
Trade Activity Log: Providing Trade Activity Log Data Lines to Support
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-01-30 17:21:05
[2023-01-31 01:30:04]
SocalGuy - Posts: 4
Here is one order (with attached orders):

ActivityType  DateTime  TransDateTime  Symbol  OrderActionSource  InternalOrderID  ServiceOrderID  OrderType  Quantity  BuySell  Price  Price2  OrderStatus  FillPrice  FilledQuantity  TradeAccount  OpenClose  ParentInternalOrderID  PositionQuantity  FillExecutionServiceID  HighDuringPosition  LowDuringPosition  Note  AccountBalance  ExchangeOrderID  ClientOrderID  TimeInForce  Username
Orders  2023-01-30 20:22:24.611893  2023-01-30 20:22:24.611887  [Sim]ESH23_FUT_CME  ESH23_FUT_CME [C][M] 1 Min #6 | Trade DOM/User order entry | Last: 4038.25 | AO=1. Attached Order | Client side OCO order  3306    Limit    Buy  4042.25    Pending Child-Client      Sim1  Close  3305          2TargetsWithCommonStop.twconfig  0.00      Day  
Orders  2023-01-30 20:22:24.611942  2023-01-30 20:22:24.611937  [Sim]ESH23_FUT_CME  ESH23_FUT_CME [C][M] 1 Min #6 | Trade DOM/User order entry | Last: 4038.25 | AO=1. Attached Order | Client side OCO order  3307    Stop    Buy  4048.25    Pending Child-Client      Sim1  Close  3305          2TargetsWithCommonStop.twconfig  0.00      Day  
Orders  2023-01-30 20:22:24.611968  2023-01-30 20:22:24.611963  [Sim]ESH23_FUT_CME  ESH23_FUT_CME [C][M] 1 Min #6 | Trade DOM/User order entry | Last: 4038.25 | AO=1  3305    Limit  1  Sell  4045.25    Order Sent      Sim1  Open            2TargetsWithCommonStop.twconfig  0.00      Good till Date Time  
Orders  2023-01-30 20:22:24.611990  2023-01-30 20:22:24.611988  [Sim]ESH23_FUT_CME  Simulated order accepted  3305  3305  Limit  1  Sell  4045.25    Open      Sim1  Open            2TargetsWithCommonStop.twconfig  0.00      Good till Date Time  
Orders  2023-01-30 20:22:24.612020  2023-01-30 20:22:24.612017  [Sim]ESH23_FUT_CME  Order is expired based on Time in Force  3305  3305  Limit  1  Sell  4045.25    Pending Cancel      Sim1  Open            2TargetsWithCommonStop.twconfig  0.00      Good till Date Time  
Orders  2023-01-30 20:22:24.612044  2023-01-30 20:22:24.612041  [Sim]ESH23_FUT_CME  Simulated order canceled  3305  3305  Limit  1  Sell  4045.25    Canceled      Sim1  Open            2TargetsWithCommonStop.twconfig  0.00      Good till Date Time  
Orders  2023-01-30 20:22:24.612065  2023-01-30 20:22:24.612064  [Sim]ESH23_FUT_CME  Canceling child orders of internal order ID 3305. Internal cancel  3306    Limit    Buy  4042.25    Pending Cancel      Sim1  Close  3305          2TargetsWithCommonStop.twconfig  0.00      Day  
Orders  2023-01-30 20:22:24.612090  2023-01-30 20:22:24.612088  [Sim]ESH23_FUT_CME  Canceling child orders of internal order ID 3305. Internal cancel  3306    Limit    Buy  4042.25    Canceled      Sim1  Close  3305          2TargetsWithCommonStop.twconfig  0.00      Day  
Orders  2023-01-30 20:22:24.612127  2023-01-30 20:22:24.612125  [Sim]ESH23_FUT_CME  Canceling child orders of internal order ID 3305. Internal cancel  3307    Stop    Buy  4048.25    Pending Cancel      Sim1  Close  3305          2TargetsWithCommonStop.twconfig  0.00      Day  
Orders  2023-01-30 20:22:24.612152  2023-01-30 20:22:24.612149  [Sim]ESH23_FUT_CME  Canceling child orders of internal order ID 3305. Internal cancel  3307    Stop    Buy  4048.25    Canceled      Sim1  Close  3305          2TargetsWithCommonStop.twconfig  0.00      Day
[2023-01-31 09:46:51]
SocalGuy - Posts: 4
Ok i see the issue is that for TimeInForce got set to Good Till Date Time, and after a while the Date Time is in the past so all orders on that chart were automatically cancelled.

That resolves my issue.

Thank you.

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