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Date/Time: Sat, 22 Jun 2024 13:29:57 +0000



issus for downloading new version

View Count: 280

[2023-01-26 16:22:59]
User741988 - Posts: 13
Hi,

I would like to download the new version on sc in my new laptop win11, but i have a message of failed procedure:
Failed to create folder: C:\users\name_user\SierraChart - Denali\DownloadedInstallationFiles\. Windows error code 5: access denied

Could you help me please?
Maybe i put sierra chart on user folder?
Maybe i have to authorize SC access on the antivirus software? But i don't know how i can do that?

Many thanks
[2023-01-26 17:46:24]
John - SC Support - Posts: 32515
Refer to the following:
Software Download: Resolving 'Access is Denied' Errors
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