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Date/Time: Sat, 25 Mar 2023 14:47:07 +0000

Renewed last month but Transaction still say processing and being asked for additional $$

View Count: 66

[2023-01-24 14:13:57]
User504487 - Posts: 1

I just go a message that I need to put $34.25 more into my balance for my services. I just renewed a month ago for 6 months so not sure why I am getting this.

Your website states I have 177 more days left. It also says I have a transaction pending the is processing. I haven't done a transaction since last month, so not sure what is pending or if this is the problem.

Let me know what to do here. Thanks!
[2023-01-24 17:26:29]
John - SC Support - Posts: 23204
The $34.25 that is being requested is for the exchange that you have activated - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts.

The exchange fees are due on the first day of each month. There is not a way to purchase multiple months up front, but you can add enough funds to cover the time period you want.

We do not know where you are seeing a "Transaction Pending" or "Processing". We are not seeing anything of the sort. You can view the transactions for your account at the following link:
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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