Support Board

Date/Time: Thu, 25 Apr 2024 05:45:23 +0000

Post From: Renewed last month but Transaction still say processing and being asked for additional $$

[2023-01-24 17:26:29] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31098
The $34.25 that is being requested is for the exchange that you have activated - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts. The exchange fees are due on the first day of each month. There is not a way to purchase multiple months up front, but you can add enough funds to cover the time period you want. We do not know where you are seeing a "Transaction Pending" or "Processing". We are not seeing anything of the sort. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing