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Date/Time: Thu, 29 Feb 2024 18:54:05 +0000



freeze charts

View Count: 288

[2023-01-19 15:27:58]
User977732 - Posts: 14
my price data doesn't move or data delayed at most charts, how to solve it? i already updated to the latest version
[2023-01-19 16:26:58]
John - SC Support - Posts: 29527
You are only setup to get real-time data for the CME exchange (not the full CME Group, just the CME exchange).

If you are having a problem with a symbol from the CME exchange then follow these instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-19 16:45:54]
User977732 - Posts: 14
Software version: 2466 64-bit | 2023-01-19 11:38:01.239
Primary Thread ID: 6300 | 2023-01-19 11:38:01.239
Usage end date: 2023-08-09 | 2023-01-19 11:38:01.239
Enabled for: Advanced Features 2. | 2023-01-19 11:38:01.239
Enabled for: Sierra Chart Historical Data Service. | 2023-01-19 11:38:01.239
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-19 11:38:01.239
Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-19 11:38:01.239
Enabled for exchange2: CME | 2023-01-19 11:38:01.239
Enabled for exchange2: fairx_exchange.data | 2023-01-19 11:38:01.239
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-19 11:38:01.239
Current selected Data/Trading service: Rithmic Direct - DTC | 2023-01-19 11:38:01.239
Custom symbol settings values: enabled | 2023-01-19 11:38:01.239
Chart Update Interval: 500 | 2023-01-19 11:38:01.239
Intraday Data Storage Time Unit: 1 | 2023-01-19 11:38:01.239
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-19 11:38:01.239
2023-01-19 16:38:01 Local computer time in UTC | 2023-01-19 11:38:01.239
2023-01-19 11:38:01 Local computer time in SC Time Zone | 2023-01-19 11:38:01.239
2023-01-19 16:37:08 Server time in UTC | 2023-01-19 11:38:01.239
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-01-19 11:38:01.239
Program path: C:\SierraChart\ | 2023-01-19 11:38:01.239
Data Files path: C:\SierraChart\Data\ | 2023-01-19 11:38:01.239
OS Version Number: 10.0 | 2023-01-19 11:38:01.239
Locale Setting: C | 2023-01-19 11:38:01.239
DLLs: UserContributedStudies_64.dll | 2023-01-19 11:38:01.239
Allowed protected custom studies: | 2023-01-19 11:38:01.239
Crash reporter started: true | 2023-01-19 11:38:01.239

File >> Disconnect selected. | 2023-01-19 11:38:13.593
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-01-19 11:38:13.595
DTC Client socket (2) | CloseSocket call. | 2023-01-19 11:38:13.595
DTC Client socket (2) | Max send buffers used during socket life: 4 | 2023-01-19 11:38:13.595
DTC Client socket (2) | Max send buffer size during socket life: 704 | 2023-01-19 11:38:13.595
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:38:13.595
DTC Client socket (0) | CloseSocket call. | 2023-01-19 11:38:13.595
SC Data - All Services | Disconnected from the server. | 2023-01-19 11:38:13.595
Rithmic Direct - DTC | Disconnected. | 2023-01-19 11:38:13.595
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-01-19 11:38:13.843
DTC Client socket (2) | Closed. | 2023-01-19 11:38:13.843

Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated | 2023-01-19 11:39:27.712
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2023-01-19 11:39:27.712
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-01-19 11:39:27.715
DTC Client socket (1) | New receive buffer size: 5242880 | 2023-01-19 11:39:27.716
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-01-19 11:39:27.716
Rithmic Direct - DTC | Network connection to server complete. | 2023-01-19 11:39:27.931
Rithmic Direct - DTC | Starting socket receive thread. | 2023-01-19 11:39:27.931
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-01-19 11:39:27.931
Rithmic Direct - DTC | Sending logon request message. | 2023-01-19 11:39:27.931
Rithmic Direct - DTC | Received logon response. | 2023-01-19 11:39:28.580
Rithmic Direct - DTC | Server Name: . | 2023-01-19 11:39:28.580
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-01-19 11:39:28.580
Rithmic Direct - DTC | Successfully connected. | 2023-01-19 11:39:28.580
Rithmic Direct - DTC | Trading is supported. | 2023-01-19 11:39:28.580
Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-01-19 11:39:28.580
Rithmic Direct - DTC | OCO Orders supported. | 2023-01-19 11:39:28.580
Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-01-19 11:39:28.580
Rithmic Direct - DTC | Connected to server complete. | 2023-01-19 11:39:28.580
Triggering next historical data download in queue. | 2023-01-19 11:39:28.591
Triggering next historical data download in queue. | 2023-01-19 11:39:28.591
Triggering next historical data download in queue. | 2023-01-19 11:39:28.591
Triggering next historical data download in queue. | 2023-01-19 11:39:28.591
No download requests in the queue to start downloads for. | 2023-01-19 11:39:28.601
No download requests in the queue to start downloads for. | 2023-01-19 11:39:28.601
No download requests in the queue to start downloads for. | 2023-01-19 11:39:28.601
No download requests in the queue to start downloads for. | 2023-01-19 11:39:28.601
Mapping MESH3.CME to MESH23. Service code: cme | 2023-01-19 11:39:28.740
Using symbol data fast lookup vector | 2023-01-19 11:39:28.740
SC Data - All Services | Starting real-time market data updates for: MESH3.CME (MESH23). ID: 1 Service code: cme | 2023-01-19 11:39:28.740
SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-01-19 11:39:28.741
SC Data - All Services | Requesting security definition data for: MESH3.CME (MESH23). ID: 1 | 2023-01-19 11:39:28.741
Added historical Intraday data request for MESH3.CME to the queue. | 2023-01-19 11:39:28.741
Intraday data recording state for symbol MESH3.CME is set to download 'Pending'. | 2023-01-19 11:39:28.741
Triggering next historical data download in queue. | 2023-01-19 11:39:28.741
DTC Client socket (2) | Creating socket. | 2023-01-19 11:39:28.741
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-01-19 11:39:28.742
DTC Client socket (2) | Connecting to IP: 142.215.18.148. | 2023-01-19 11:39:28.742
Delaying start of download for MESH3.CME. | 2023-01-19 11:39:28.742
Mapping ESH3.CME to ESH23. Service code: cme | 2023-01-19 11:39:28.807
SC Data - All Services | Starting real-time market data updates for: ESH3.CME (ESH23). ID: 2 Service code: cme | 2023-01-19 11:39:28.807
SC Data - All Services | Requesting security definition data for: ESH3.CME (ESH23). ID: 2 | 2023-01-19 11:39:28.807
Added historical Intraday data request for ESH3.CME to the queue. | 2023-01-19 11:39:28.807
Intraday data recording state for symbol ESH3.CME is set to download 'Pending'. | 2023-01-19 11:39:28.807
Triggering next historical data download in queue. | 2023-01-19 11:39:28.807
Mapping NQH3.CME to NQH23. Service code: cme | 2023-01-19 11:39:28.825
SC Data - All Services | Starting real-time market data updates for: NQH3.CME (NQH23). ID: 3 Service code: cme | 2023-01-19 11:39:28.825
SC Data - All Services | Requesting security definition data for: NQH3.CME (NQH23). ID: 3 | 2023-01-19 11:39:28.825
Added historical Intraday data request for NQH3.CME to the queue. | 2023-01-19 11:39:28.825
Intraday data recording state for symbol NQH3.CME is set to download 'Pending'. | 2023-01-19 11:39:28.825
Triggering next historical data download in queue. | 2023-01-19 11:39:28.825
SC Data - All Services | Network connection to server complete. | 2023-01-19 11:39:28.942
SC Data - All Services | Starting socket receive thread. | 2023-01-19 11:39:28.942
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-19 11:39:28.942
SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-19 11:39:29.154
SC Data - All Services | Sending logon request message. | 2023-01-19 11:39:29.154
SC Data - All Services | Received logon response. | 2023-01-19 11:39:30.018
SC Data - All Services | Server Name: RealTime Server. | 2023-01-19 11:39:30.018
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-19 11:39:30.018
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-01-19 11:39:30.018
SC Data - All Services | Waiting for socket receive thread to end | 2023-01-19 11:39:30.018
DTC Client socket (2) | CloseSocket call. | 2023-01-19 11:39:30.019
SC Data - All Services | Disconnected from the server. | 2023-01-19 11:39:30.019
SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2023-01-19 11:39:30.019
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:39:30.019
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-01-19 11:39:30.215
DTC Client socket (2) | Closed. | 2023-01-19 11:39:30.215
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. | 2023-01-19 11:39:47.705
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 32768 | 2023-01-19 11:39:47.705
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 38.79.0.89. | 2023-01-19 11:39:47.705
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 65536 | 2023-01-19 11:39:48.849
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | 2023-01-19 11:39:49.077
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | CloseSocket call. | 2023-01-19 11:39:49.080
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-01-19 11:39:49.080
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Closed. | 2023-01-19 11:39:49.080
HD Request # 8 | Downloading Intraday chart data for MESH3.CME to the file MESH3.CME.scid. Service: cme | 2023-01-19 11:39:59.292
HD Request # 8 | Download start date-time: 2023-01-19 11:37:47.000000. File last date-time: 2023-01-19 11:37:47.020000 | 2023-01-19 11:39:59.292
HD Request # 8 | Using server: ds23.sierracharts.com port 10149 | 2023-01-19 11:39:59.293
Socket (2) | Creating socket. | 2023-01-19 11:39:59.293
Socket (2) | New receive buffer size: 5242880 | 2023-01-19 11:39:59.293
Socket (2) | Connecting to IP: 142.215.17.190. | 2023-01-19 11:39:59.293
HD Request # 8 | Setting DTC encoding to Binary VLS | 2023-01-19 11:39:59.723
HD Request # 8 | Sending historical data logon request message. | 2023-01-19 11:39:59.723
SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-01-19 11:40:00.022
DTC Client socket (3) | Creating socket. | 2023-01-19 11:40:00.023
DTC Client socket (3) | New receive buffer size: 5242880 | 2023-01-19 11:40:00.023
DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-01-19 11:40:00.023
SC Data - All Services | Network connection to server complete. | 2023-01-19 11:40:00.223
SC Data - All Services | Starting socket receive thread. | 2023-01-19 11:40:00.223
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-19 11:40:00.223
SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-19 11:40:00.436
SC Data - All Services | Sending logon request message. | 2023-01-19 11:40:00.436
HD Request # 8 | Requesting Intraday data. Start date-time: 2023-01-19 11:37:47. Record interval: 1. Symbol: MESH23 | 2023-01-19 11:40:00.449
HD Request # 8 | Decompressing data. | 2023-01-19 11:40:00.659
HD Request # 8 | Receiving Intraday data for MESH3.CME starting at 2023-01-19 11:37:47.020000 | 2023-01-19 11:40:00.660
Socket (2) | CloseSocket call. | 2023-01-19 11:40:00.661
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:40:00.661
Historical data download thread signaled to stop. | 2023-01-19 11:40:00.661
HD Request # 8 | Timestamp of first Intraday data file record written: 2023-01-19 11:37:47.020000. | 2023-01-19 11:40:00.662
HD Request # 8 | Received 127 Intraday data records from 2023-01-19 11:37:47.020000 to 2023-01-19 11:39:56.291000 (2.2 minutes) and wrote 127 records for MESH3.CME | 2023-01-19 11:40:00.662
HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2023-01-19 16:39:56.291000 | 2023-01-19 11:40:00.686
HD Request # 8 | Completion time: 1s. | 2023-01-19 11:40:00.686
HD Request # 8 | Intraday data download complete for MESH3.CME. Unique request ID: 8 | 2023-01-19 11:40:00.686
Removing historical data download ID 8. | 2023-01-19 11:40:00.686
Real-time Intraday chart data file updates started for MESH3.CME | 2023-01-19 11:40:00.686
Opened cached Intraday file: C:\SierraChart\Data\MESH3.CME.scid. Thread ID: 6300 | 2023-01-19 11:40:00.686
Intraday chart data file opened for MESH3.CME | 2023-01-19 11:40:00.686
HD Request # 8 | Enabling Intraday chart updating for symbol. | 2023-01-19 11:40:00.686

Triggering next historical data download in queue. | 2023-01-19 11:40:00.687
HD Request # 9 | Downloading Intraday chart data for ESH3.CME to the file ESH3.CME.scid. Service: cme | 2023-01-19 11:40:00.687
HD Request # 9 | Download start date-time: 2023-01-19 11:37:47.000000. File last date-time: 2023-01-19 11:37:47.021000 | 2023-01-19 11:40:00.687
HD Request # 9 | Using server: ds26.sierracharts.com port 10150 | 2023-01-19 11:40:00.687
Socket (4) | Creating socket. | 2023-01-19 11:40:00.687
Socket (4) | New receive buffer size: 5242880 | 2023-01-19 11:40:00.687
Socket (4) | Connecting to IP: 142.215.17.188. | 2023-01-19 11:40:00.687
Socket (2) | Socket gracefully closed by remote side. | 2023-01-19 11:40:00.868
Socket (2) | Closed. | 2023-01-19 11:40:00.869
HD Request # 9 | Setting DTC encoding to Binary VLS | 2023-01-19 11:40:01.097
HD Request # 9 | Sending historical data logon request message. | 2023-01-19 11:40:01.097
SC Data - All Services | Received logon response. | 2023-01-19 11:40:01.295
SC Data - All Services | Server Name: RealTime Server. | 2023-01-19 11:40:01.295
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-19 11:40:01.295
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-01-19 11:40:01.295
SC Data - All Services | Waiting for socket receive thread to end | 2023-01-19 11:40:01.295
DTC Client socket (3) | CloseSocket call. | 2023-01-19 11:40:01.296
SC Data - All Services | Disconnected from the server. | 2023-01-19 11:40:01.296
SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2023-01-19 11:40:01.296
DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:40:01.296
DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-01-19 11:40:01.493
DTC Client socket (3) | Closed. | 2023-01-19 11:40:01.493
HD Request # 9 | Requesting Intraday data. Start date-time: 2023-01-19 11:37:47. Record interval: 1. Symbol: ESH23 | 2023-01-19 11:40:01.822
HD Request # 9 | Decompressing data. | 2023-01-19 11:40:02.025
HD Request # 9 | Receiving Intraday data for ESH3.CME starting at 2023-01-19 11:37:47.021000 | 2023-01-19 11:40:02.026
Socket (4) | CloseSocket call. | 2023-01-19 11:40:02.026
Socket (4) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:40:02.027
Historical data download thread signaled to stop. | 2023-01-19 11:40:02.027
HD Request # 9 | Timestamp of first Intraday data file record written: 2023-01-19 11:37:47.021000. | 2023-01-19 11:40:02.027
HD Request # 9 | Received 132 Intraday data records from 2023-01-19 11:37:47.021000 to 2023-01-19 11:40:00.019000 (2.2 minutes) and wrote 132 records for ESH3.CME | 2023-01-19 11:40:02.027
HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2023-01-19 16:40:00.019000 | 2023-01-19 11:40:02.037
HD Request # 9 | Completion time: 2s. | 2023-01-19 11:40:02.038
HD Request # 9 | Intraday data download complete for ESH3.CME. Unique request ID: 9 | 2023-01-19 11:40:02.038
Removing historical data download ID 9. | 2023-01-19 11:40:02.038
Real-time Intraday chart data file updates started for ESH3.CME | 2023-01-19 11:40:02.038
Opened cached Intraday file: C:\SierraChart\Data\ESH3.CME.scid. Thread ID: 6300 | 2023-01-19 11:40:02.038
Intraday chart data file opened for ESH3.CME | 2023-01-19 11:40:02.038
HD Request # 9 | Enabling Intraday chart updating for symbol. | 2023-01-19 11:40:02.038

Triggering next historical data download in queue. | 2023-01-19 11:40:02.038
HD Request # 10 | Downloading Intraday chart data for NQH3.CME to the file NQH3.CME.scid. Service: cme | 2023-01-19 11:40:02.038
HD Request # 10 | Download start date-time: 2023-01-19 11:37:49.000000. File last date-time: 2023-01-19 11:37:49.009000 | 2023-01-19 11:40:02.038
HD Request # 10 | Using server: ds28.sierracharts.com port 10149 | 2023-01-19 11:40:02.039
Socket (2) | Creating socket. | 2023-01-19 11:40:02.039
Socket (2) | New receive buffer size: 5242880 | 2023-01-19 11:40:02.039
Socket (2) | Connecting to IP: 142.215.18.147. | 2023-01-19 11:40:02.039
Socket (4) | Socket gracefully closed by remote side. | 2023-01-19 11:40:02.228
Socket (4) | Closed. | 2023-01-19 11:40:02.228
HD Request # 10 | Setting DTC encoding to Binary VLS | 2023-01-19 11:40:02.450
HD Request # 10 | Sending historical data logon request message. | 2023-01-19 11:40:02.450
HD Request # 10 | Requesting Intraday data. Start date-time: 2023-01-19 11:37:49. Record interval: 1. Symbol: NQH23 | 2023-01-19 11:40:03.155
HD Request # 10 | Decompressing data. | 2023-01-19 11:40:03.351
HD Request # 10 | Receiving Intraday data for NQH3.CME starting at 2023-01-19 11:37:49.009000 | 2023-01-19 11:40:03.352
Socket (2) | CloseSocket call. | 2023-01-19 11:40:03.353
Historical data download thread signaled to stop. | 2023-01-19 11:40:03.353
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:40:03.353
HD Request # 10 | Timestamp of first Intraday data file record written: 2023-01-19 11:37:49.009000. | 2023-01-19 11:40:03.353
HD Request # 10 | Received 130 Intraday data records from 2023-01-19 11:37:49.009000 to 2023-01-19 11:40:01.176000 (2.2 minutes) and wrote 130 records for NQH3.CME | 2023-01-19 11:40:03.353
HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2023-01-19 16:40:01.176000 | 2023-01-19 11:40:03.360
HD Request # 10 | Completion time: 1s. | 2023-01-19 11:40:03.360
HD Request # 10 | Intraday data download complete for NQH3.CME. Unique request ID: 10 | 2023-01-19 11:40:03.360
Removing historical data download ID 10. | 2023-01-19 11:40:03.360
Real-time Intraday chart data file updates started for NQH3.CME | 2023-01-19 11:40:03.360
Opened cached Intraday file: C:\SierraChart\Data\NQH3.CME.scid. Thread ID: 6300 | 2023-01-19 11:40:03.360
Intraday chart data file opened for NQH3.CME | 2023-01-19 11:40:03.360
HD Request # 10 | Enabling Intraday chart updating for symbol. | 2023-01-19 11:40:03.360

Triggering next historical data download in queue. | 2023-01-19 11:40:03.360
No download requests in the queue to start downloads for. | 2023-01-19 11:40:03.360
Socket (2) | Socket gracefully closed by remote side. | 2023-01-19 11:40:03.548
Socket (2) | Closed. | 2023-01-19 11:40:03.548
[2023-01-19 16:49:09]
User977732 - Posts: 14
symbol is ESH3.CME
[2023-01-19 17:37:34]
Sierra_Chart Engineering - Posts: 13014
This is the problem:
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-01-19 11:40:01.295
You have Sierra Chart connecting to the data feed from another computer. You can only connect from one computer due to exchange rules. If you need to use the real time CME data from two computers at the same time you need to pay a second exchange fee.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-19 17:40:54]
User977732 - Posts: 14
i see thanks

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