Support Board
Date/Time: Tue, 04 Nov 2025 12:43:30 +0000
DENALI data service and IB problem
View Count: 515
| [2023-01-14 23:56:43] |
| User154957 - Posts: 3 |
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Hi Sierra Chart support team, I just signed up for the Denali data service but now am having issues with sending orders to IB. I think I have everything set up correctly. Here is the LOG. Any ideas? Thank you for your help. Trading message from IB: Error validating request.-'bN' : cause - Missing order exchange. Error Code: 321. ServiceOrderID: 15. InternalOrderID: 90. | 2023-01-14 23:54:22.141 * New order rejected - Error validating request.-'bN' : cause - Missing order exchange. Internal Order ID: 90. Service Order ID: 15. Symbol: AMD-NQTV. Account: U776379 | 2023-01-14 23:54:22.141 * Interactive Brokers | Requesting Open orders. | 2023-01-14 23:54:37.135 Interactive Brokers | Sent reqAutoOpenOrders request | 2023-01-14 23:54:37.135 Interactive Brokers | Received Open orders end message. | 2023-01-14 23:54:37.137 |
| [2023-01-15 04:05:25] |
| Sierra_Chart Engineering - Posts: 21299 |
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You need to set the Trade and Current Quote Symbol to the corresponding Interactive Brokers symbol to trade. Refer to: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) For Interactive Brokers symbol formats: Interactive Brokers Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-15 15:56:26
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