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Date/Time: Thu, 18 Apr 2024 18:32:12 +0000



Binance tickers not updating since 7 am today

View Count: 372

[2023-01-10 11:05:19]
smeb - Posts: 10
Hello,

Since today at 7 am the Binance feed is not ticking anymore.

It was working before that since months.

I restarted Sierra with no effect. Is this a problem on your end ?

Regards,
[2023-01-10 11:17:15]
pearlus - Posts: 3
Same for me.
[2023-01-10 12:40:50]
Sierra_Chart Engineering - Posts: 13989
We are looking into this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-10 13:16:22]
Sierra_Chart Engineering - Posts: 13989
We are not going to be able to resolve this quickly. We expect to get this resolved sometime today but not immediately.

The data has to come from a server we have in Europe and that server has a problem at this time. At the present time we are not running a redundant set up with Binance because we are forced to use a server in Europe and we have limited infrastructure there.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-01-10 13:23:03
[2023-01-10 13:42:22]
Sierra_Chart Engineering - Posts: 13989
Binance data feed is now available.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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