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Date/Time: Thu, 28 Mar 2024 09:33:33 +0000



cant load charts for 30 yr bond after denali renewal

View Count: 240

[2023-01-05 21:14:19]
User449884 - Posts: 136
Just renewed my denali feed, and cant load the charts for 30 yr Bonds GC and Crude

here is the log
Triggering next historical data download in queue. | 2023-01-05 16:11:37.708
No download requests in the queue to start downloads for. | 2023-01-05 16:11:37.708
Socket (2) | Socket gracefully closed by remote side. | 2023-01-05 16:11:37.730
Socket (2) | Closed. | 2023-01-05 16:11:37.730
Chart #13 has tagged chart #12 for full recalculation. Chartbook: OR DOM V3.Cht | 2023-01-05 16:11:37.731
F.US.RTYH23 30 Min #12 | Performing a full recalculation because it has been tagged. Chartbook: OR DOM V3.Cht | 2023-01-05 16:11:38.012
F.US.ENQH23 30 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: OR DOM V3.Cht | 2023-01-05 16:11:38.075
F.US.USAH23 0 Sec #9 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:39.639 *
F.US.USAH23 120 Min #9 | Reloading chart. | 2023-01-05 16:11:39.640
F.US.USAH23 120 Min #9 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:39.643 *
Unknown Intraday file type. Header error. C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:39.644 *
F.US.USAH23 120 Min #9 | Error opening or reading chart data file. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:39.650 *
File open error encountered. Not allowing writing. C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:44.516
CQG WebAPI | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.0 seconds, DataCompRatio=0.00, UncompressedBytes=95925, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 | 2023-01-05 16:11:51.321
File open error encountered. Not allowing writing. C:\SierraChart\SierraChartInstance_2\Data\F.US.GCEG23.scid | 2023-01-05 16:12:07.396
F.US.USAH23 Yearly #9 | Reloading chart. | 2023-01-05 16:12:08.901
Enabling compression for file: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.dly. This may take a while. | 2023-01-05 16:12:08.905
File compression enabled. C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.dly. CompressionState=0 | 2023-01-05 16:12:08.905
F.US.USAH23 Yearly #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.dly | 2023-01-05 16:12:08.908
Added historical Daily data request for F.US.USAH23 to the queue. | 2023-01-05 16:12:09.396
Triggering next historical data download in queue. | 2023-01-05 16:12:09.397
HD Request # 22 | Downloading Historical Daily chart data for F.US.USAH23. Starting date: 1973-01-05. Service: DTCSubInstance | 2023-01-05 16:12:09.405
HD Request # 22 | Using server: 127.0.0.1 port 11098 | 2023-01-05 16:12:09.405
Socket (2) | Creating socket. | 2023-01-05 16:12:09.406
Socket (2) | New receive buffer size: 5242880 | 2023-01-05 16:12:09.406
Socket (2) | Connecting to IP: 127.0.0.1. | 2023-01-05 16:12:09.406
HD Request # 22 | Setting DTC encoding to Binary VLS | 2023-01-05 16:12:09.424
HD Request # 22 | Sending historical data logon request message. | 2023-01-05 16:12:09.424
HD Request # 22 | Requesting historical Daily data starting at 1973-01-05. | 2023-01-05 16:12:09.426
HD Request # 22 | Data is being downloaded from a remote source. Download will start when this is done. | 2023-01-05 16:12:09.427
HD Request # 22 | Decompressing data. | 2023-01-05 16:12:10.429
HD Request # 22 | Receiving historical Daily data for F.US.USAH23 starting at 2022-06-21. | 2023-01-05 16:12:10.431
HD Request # 22 | Writing historical Daily data to the file F.US.USAH23.dly. | 2023-01-05 16:12:10.432
Socket (2) | CloseSocket call. | 2023-01-05 16:12:10.433
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-05 16:12:10.433
Historical data download thread signaled to stop. | 2023-01-05 16:12:10.433
HD Request # 22 | Received 137 Daily data records from 2022-06-21 00:00:00 to 2023-01-04 00:00:00 (198.0 days) and wrote 137 records for F.US.USAH23 | 2023-01-05 16:12:10.433
HD Request # 22 | Completion time: 1s. | 2023-01-05 16:12:10.434
HD Request # 22 | Daily data download complete for F.US.USAH23. Unique request ID: 22 | 2023-01-05 16:12:10.434
Removing historical data download ID 22. | 2023-01-05 16:12:10.434

Triggering next historical data download in queue. | 2023-01-05 16:12:10.434
No download requests in the queue to start downloads for. | 2023-01-05 16:12:10.434
Socket (2) | Socket gracefully closed by remote side. | 2023-01-05 16:12:10.434
Socket (2) | Closed. | 2023-01-05 16:12:10.434
F.US.USAH23 Yearly #9 | Reloading chart. | 2023-01-05 16:12:10.898
CQG WebAPI | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=20, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.0 seconds, DataCompRatio=0.00, UncompressedBytes=303335, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 | 2023-01-05 16:12:11.332
F.US.USAH23 Yearly #9 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:12:20.286 *
F.US.USAH23 60 Min #9 | Reloading chart. | 2023-01-05 16:12:20.287
F.US.USAH23 60 Min #9 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:12:20.290 *
Unknown Intraday file type. Header error. C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:12:20.291 *
F.US.USAH23 60 Min #9 | Error opening or reading chart data file. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:12:20.294 *
CQG WebAPI | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.0 seconds, DataCompRatio=0.00, UncompressedBytes=405453, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 | 2023-01-05 16:12:31.337
Date Time Of Last Edit: 2023-01-05 21:18:55
[2023-01-05 23:31:46]
John - SC Support - Posts: 30399
This is the problem:
F.US.USAH23 120 Min #9 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:39.643 *

The first thing we want you to try is to make the chart for F.US.USAH23 the active chart in Sub-Instance 2 and then select Edit >> Delete All Data and Download.

This should resolve the issue. But, if it does not, then you will need to exit from that instance and go to the 'Data' folder for that instance (typically it would be located in "C:\SierraChart\SierraChartInstance_2\Data", but this may vary depending on your setup) and then manually delete the file named 'F.US.USAH232.scid'.
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