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Date/Time: Tue, 16 Apr 2024 07:46:13 +0000

How to Post a Message for Support

unable to connect to data service

View Count: 201

[2023-01-05 16:12:50]
[Go To First Post]
User175327 - Posts: 31
Hi- it states, "connection error message from service: CQG WebAPI Logon unseccessful. Server message: Your logon is disabled. Contact your FCM

Here is the message log:
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-01-02 19:58:49.948
Reading Internal Order ID file. | 2023-01-02 19:59:10.828
Reading Trade Orders file. | 2023-01-02 19:59:10.879
Reading Trade Positions file. | 2023-01-02 19:59:10.880
Reading Trade Account Data files. | 2023-01-02 19:59:10.880
UDPListener (9908). Port 22903 | Listening on UDP port 22903. | 2023-01-02 19:59:10.890
Software version: 2448 64-bit | 2023-01-02 19:59:10.890
OpenGL enabled (ATI Technologies Inc./AMD Radeon HD 8670D) | 2023-01-02 19:59:10.890
Primary Thread ID: 5612 | 2023-01-02 19:59:10.890
Usage end date: 2023-02-03 | 2023-01-02 19:59:10.890
Enabled for: Advanced Features 2. | 2023-01-02 19:59:10.890
Enabled for: Sierra Chart Historical Data Service. | 2023-01-02 19:59:10.890
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-02 19:59:10.890
Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-02 19:59:10.890
Enabled for exchange2: CME (Trading Account Required) | 2023-01-02 19:59:10.890
Enabled for exchange2: CBOT (Trading Account Required) | 2023-01-02 19:59:10.890
Enabled for exchange2: COMEX (Trading Account Required) | 2023-01-02 19:59:10.890
Enabled for exchange2: NYMEX (Trading Account Required) | 2023-01-02 19:59:10.890
Enabled for exchange2: fairx_exchange.data | 2023-01-02 19:59:10.890
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-02 19:59:10.890
Current selected Data/Trading service: CQG WebAPI | 2023-01-02 19:59:10.890
Custom symbol settings values: enabled | 2023-01-02 19:59:10.890
Chart Update Interval: 100 | 2023-01-02 19:59:10.890
Intraday Data Storage Time Unit: 0 | 2023-01-02 19:59:10.890
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-02 19:59:10.890
2023-01-03 01:59:10 Local computer time in UTC | 2023-01-02 19:59:10.890
2023-01-02 19:59:10 Local computer time in SC Time Zone | 2023-01-02 19:59:10.890
2023-01-03 01:58:57 Server time in UTC | 2023-01-02 19:59:10.890
Local computer UTC time and Server UTC time difference: 12 seconds. | 2023-01-02 19:59:10.890
Notice: Your computer's clock is off by 12 seconds. For help with this, press the 'Send for Analysis' button. | 2023-01-02 19:59:10.890
Program path: C:\SierraChart\ | 2023-01-02 19:59:10.890
Data Files path: C:\SierraChart\Data\ | 2023-01-02 19:59:10.890
OS Version Number: 6.3 | 2023-01-02 19:59:10.891
Locale Setting: C | 2023-01-02 19:59:10.891
DLLs: 1aTmp.dll, aTmp.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, sst_edge_volume.dll, sst_edge_volume_64.dll, TWFX_FREE_64.dll, TWFX_RCTS_2151_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-01-02 19:59:10.891
Allowed protected custom studies: TWFX_Free | 2023-01-02 19:59:10.891
Crash reporter started: true | 2023-01-02 19:59:10.891

Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2023-01-02 19:59:10.903
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-01-02 19:59:10.925
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-01-02 19:59:10.925
Requesting current Date-Time from Sierra Chart server. | 2023-01-02 19:59:10.943
Received 5 login tokens. | 2023-01-02 19:59:11.540
Received Date-time from server. Delay adjusted UTC Date-time: 2023-01-03 01:59:24.811. Round-trip delay: 00:00:00.569 | 2023-01-02 19:59:12.082
Computer time to server time difference: -00:00:12.728 | 2023-01-02 19:59:12.082
Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2023-01-02 19:59:12.082 *
Symbol settings MD5 received. Request ID: 1. | 2023-01-02 19:59:12.920
Symbol settings are up-to-date for cqg. | 2023-01-02 19:59:12.920
Files to Open on Startup | Opening file: spx odte.Cht | 2023-01-02 19:59:15.788
F.US.EPH23 [CBV] #1 | Reloading chart. | 2023-01-02 19:59:15.820
F.US.EPH23 [CBV] #1 | Performing continuous chart historical Daily data download for symbol F.US.EPH23 starting at last date in file. | 2023-01-02 19:59:15.893
Starting DelayedDownloadMonitoringTimer | 2023-01-02 19:59:15.893
Starting HDTimeoutTimer | 2023-01-02 19:59:15.893
Added historical Daily data request for F.US.EPH23 to the queue. | 2023-01-02 19:59:15.893
Triggering next historical data download in queue. | 2023-01-02 19:59:15.893
F.US.EPH23 [CBV] #1 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:15.928
F.US.EPH23 [CBV] 5 Min #3 | Reloading chart. | 2023-01-02 19:59:15.984
F.US.EPH23 [CBV] 5 Min #3 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.021
F.US.EPH23 [CBV] 30 Min #4 | Reloading chart. | 2023-01-02 19:59:16.078
F.US.EPH23 [CBV] 30 Min #4 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.121
TICK-NYSE [CBV] 250 Range #5 | Reloading chart. | 2023-01-02 19:59:16.159
TICK-NYSE [CBV] 250 Range #5 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2023-01-02 19:59:16.159
TICK-NYSE [CBV] 250 Range #5 | There are no continuous futures contract symbols. Loading data normally. | 2023-01-02 19:59:16.159
ADR-NYSE [CBV] 5 Min #6 | Reloading chart. | 2023-01-02 19:59:16.332
ADR-NYSE [CBV] 5 Min #6 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2023-01-02 19:59:16.332
ADR-NYSE [CBV] 5 Min #6 | There are no continuous futures contract symbols. Loading data normally. | 2023-01-02 19:59:16.332
Loading DLL: C:\SierraChart\Data\TWFX_FREE.dll (TWFX_FREE_64.dll). Handle: 7fff43600000 | 2023-01-02 19:59:16.339
F.US.EPH23 [CBV] 1 Min #12 | Reloading chart. | 2023-01-02 19:59:16.469
F.US.EPH23 [CBV] 1 Min #12 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.478
F.US.ENQH23 [CBV] Renko 20t #2 | Reloading chart. | 2023-01-02 19:59:16.536
F.US.ENQH23 [CBV] Renko 20t #2 | Performing continuous chart historical Daily data download for symbol F.US.ENQH23 starting at last date in file. | 2023-01-02 19:59:16.547
Added historical Daily data request for F.US.ENQH23 to the queue. | 2023-01-02 19:59:16.547
F.US.ENQH23 [CBV] Renko 20t #2 | Waiting for historical downloads to complete with the IDs: 2, | 2023-01-02 19:59:16.552
UserContributedStudies.dll is not 64-bit | 2023-01-02 19:59:16.782
VersionNumber is 0 for UserContributedStudies.dll | 2023-01-02 19:59:16.782
Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7fff39fe0000 | 2023-01-02 19:59:16.786
F.US.EPH23/F.US.MESH23 [CBV] Renko 4t #14 | Reloading chart. | 2023-01-02 19:59:16.826
F.US.EPH23/F.US.MESH23 [CBV] Renko 4t #14 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.835
F.US.EPH23 [CBV] Renko 4t #10 | Reloading chart. | 2023-01-02 19:59:16.891
F.US.EPH23 [CBV] Renko 4t #10 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.899
F.US.EPH23 [CBV] 1 Min #11 | Reloading chart. | 2023-01-02 19:59:16.954
F.US.EPH23 [CBV] 1 Min #11 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.961
F.US.EPH23 [CBV] 30 Min #13 | Reloading chart. | 2023-01-02 19:59:17.011
F.US.EPH23 [CBV] 30 Min #13 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:17.020
F.US.MESH23 #9 | Reloading chart. | 2023-01-02 19:59:17.057
F.US.MESH23 Renko 2t #8 | Reloading chart. | 2023-01-02 19:59:17.132
F.US.EPH23/F.US.MESH23 #7 | Reloading chart. | 2023-01-02 19:59:17.264
Mapping F.US.EPH23 to ESH23. Service code: cme | 2023-01-02 19:59:17.273
Using symbol data fast lookup vector | 2023-01-02 19:59:17.273
HD Request # 1 | Downloading Historical Daily chart data for F.US.EPH23. Starting date: 2022-12-22. Service: cqg | 2023-01-02 19:59:17.275
Starting DelayedDownloadMonitoringTimer | 2023-01-02 19:59:17.471
Starting HDTimeoutTimer | 2023-01-02 19:59:17.471
Added historical Intraday data request for TICK-NYSE to the queue. | 2023-01-02 19:59:17.471
Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2023-01-02 19:59:17.471
Triggering next historical data download in queue. | 2023-01-02 19:59:17.471
Loading market depth data. | 2023-01-02 19:59:17.473
HD Request # 2 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2023-01-02 19:59:17.488
HD Request # 2 | Download start date-time: 2022-12-28 10:50:21.000000. File last date-time: 2022-12-28 10:50:21.211002 | 2023-01-02 19:59:17.488
Loaded depth data records for F.US.MESH23 2022-12-27 from 00:00:00.000000 to 00:00:00.000000. | 2023-01-02 19:59:17.528
HD Request # 2 | Using server: ds12.sierracharts.com port 10150 | 2023-01-02 19:59:17.528
F.US.MESH23 #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:17.530
Added historical Intraday data request for ADR-NYSE to the queue. | 2023-01-02 19:59:17.552
Intraday data recording state for symbol ADR-NYSE is set to download 'Pending'. | 2023-01-02 19:59:17.552
Triggering next historical data download in queue. | 2023-01-02 19:59:17.552
Mapping F.US.MESH23 to MESH23. Service code: cme | 2023-01-02 19:59:17.569
Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-01-02 19:59:17.569
Intraday data recording state for symbol F.US.MESH23 is set to download 'Pending'. | 2023-01-02 19:59:17.569
Triggering next historical data download in queue. | 2023-01-02 19:59:17.569
Added historical Intraday data request for F.US.EPH23 to the queue. | 2023-01-02 19:59:17.575
Intraday data recording state for symbol F.US.EPH23 is set to download 'Pending'. | 2023-01-02 19:59:17.575
Triggering next historical data download in queue. | 2023-01-02 19:59:17.575
Socket (2) | Creating socket. | 2023-01-02 19:59:17.594
Socket (2) | New receive buffer size: 5242880 | 2023-01-02 19:59:17.594
Socket (2) | Connecting to IP: 142.215.18.101. | 2023-01-02 19:59:17.594
Loaded depth data records for F.US.MESH23 2022-12-28 from 2022-12-28 10:23:08.492000 to 2022-12-28 10:50:21.229000. | 2023-01-02 19:59:17.623
F.US.MESH23[M] Renko 2t #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:17.626
F.US.EPH23/F.US.MESH23[M] #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:17.716
HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-01-02 19:59:17.737
HD Request # 2 | Sending historical data logon request message. | 2023-01-02 19:59:17.737
HD Request # 2 | Requesting Intraday data. Start date-time: 2022-12-28 10:50:21. Record interval: 0. Symbol: TICK-NYSE | 2023-01-02 19:59:18.326
HD Request # 1 | Requesting historical Daily data for ESH23 starting at 2022-12-21. SC External HD service. | 2023-01-02 19:59:18.378
HD Request # 2 | Decompressing data. | 2023-01-02 19:59:18.399
HD Request # 2 | Receiving Intraday data for TICK-NYSE starting at 2022-12-28 10:50:21.000000 | 2023-01-02 19:59:18.699
HD Request # 2 | Timestamp of first Intraday data file record written: 2022-12-28 10:50:22.000000. | 2023-01-02 19:59:18.785
HD Request # 1 | Receiving historical Daily data for F.US.EPH23 starting at 2022-12-22. | 2023-01-02 19:59:18.869
HD Request # 1 | Writing historical Daily data to the file F.US.EPH23.dly. | 2023-01-02 19:59:18.870
HD Request # 1 | Bytes received: 421 | 2023-01-02 19:59:18.875
HD Request # 1 | Received 7 Daily data records from 2022-12-22 00:00:00 to 2022-12-30 00:00:00 (9.0 days) and wrote 6 records for F.US.EPH23 | 2023-01-02 19:59:18.875
HD Request # 1 | Completion time: 1s. | 2023-01-02 19:59:18.884
HD Request # 1 | Daily data download complete for F.US.EPH23. Unique request ID: 1 | 2023-01-02 19:59:18.884
Removing historical data download ID 1. | 2023-01-02 19:59:18.884

Triggering next historical data download in queue. | 2023-01-02 19:59:18.884
Mapping F.US.ENQH23 to NQH23. Service code: cme | 2023-01-02 19:59:18.884
HD Request # 3 | Downloading Historical Daily chart data for F.US.ENQH23. Starting date: 2022-12-22. Service: cqg | 2023-01-02 19:59:18.887
F.US.EPH23 [CBV] #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:18.908
F.US.EPH23 [CBV] #1 | Reloading chart. | 2023-01-02 19:59:18.909
F.US.EPH23 [CBV] 1 Min #12 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:19.138
F.US.EPH23 [CBV] 1 Min #12 | Reloading chart. | 2023-01-02 19:59:19.157
F.US.EPH23/F.US.MESH23 [CBV] Renko 4t #14 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:19.171
F.US.EPH23/F.US.MESH23 [CBV] Renko 4t #14 | Reloading chart. | 2023-01-02 19:59:19.173
F.US.EPH23 [CBV] 30 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:19.199
F.US.EPH23 [CBV] 30 Min #4 | Reloading chart. | 2023-01-02 19:59:19.218
F.US.EPH23 [CBV] 5 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:19.289
F.US.EPH23 [CBV] 5 Min #3 | Reloading chart. | 2023-01-02 19:59:19.425
Socket (2) | CloseSocket call. | 2023-01-02 19:59:19.438
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-02 19:59:19.438
Socket (2) | Socket gracefully closed by remote side. | 2023-01-02 19:59:19.521
Socket (2) | Closed. | 2023-01-02 19:59:19.521
Loading market depth data. | 2023-01-02 19:59:19.570
Loading market depth data. | 2023-01-02 19:59:19.881
Loaded depth data records for F.US.EPH23 2022-12-27 from 00:00:00.000000 to 00:00:00.000000. | 2023-01-02 19:59:20.552
Loaded depth data records for F.US.EPH23 2022-12-27 from 00:00:00.000000 to 00:00:00.000000. | 2023-01-02 19:59:20.553
Historical data download thread signaled to stop. | 2023-01-02 19:59:20.578
HD Request # 2 | Received 139049 Intraday data records from 2022-12-28 10:50:21.000000 to 2022-12-30 17:59:59.000000 (2.3 days) and wrote 139048 records for TICK-NYSE | 2023-01-02 19:59:20.582
HD Request # 2 | Completion time: 3s. | 2023-01-02 19:59:20.615
HD Request # 2 | Intraday data download complete for TICK-NYSE. Unique request ID: 3 | 2023-01-02 19:59:20.615
Removing historical data download ID 3. | 2023-01-02 19:59:20.615
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-01-02 19:59:20.615

Triggering next historical data download in queue. | 2023-01-02 19:59:20.615
Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-02 19:59:20.615
HD Request # 3 | Requesting historical Daily data for NQH23 starting at 2022-12-21. SC External HD service. | 2023-01-02 19:59:20.642
HD Request # 4 | Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc | 2023-01-02 19:59:20.642
HD Request # 4 | Download start date-time: 2022-12-28 10:50:21.000000. File last date-time: 2022-12-28 10:50:21.211000 | 2023-01-02 19:59:20.643
HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2023-01-02 19:59:20.643
F.US.EPH23 [CBV] 1 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:20.714
F.US.EPH23 [CBV] 1 Min #11 | Reloading chart. | 2023-01-02 19:59:20.730
Socket (4) | Creating socket. | 2023-01-02 19:59:20.788
Socket (4) | New receive buffer size: 5242880 | 2023-01-02 19:59:20.788
Socket (4) | Connecting to IP: 142.215.18.102. | 2023-01-02 19:59:20.788
Loaded depth data records for F.US.EPH23 2022-12-28 from 2022-12-28 10:23:08.485000 to 2022-12-28 10:50:21.000000. | 2023-01-02 19:59:20.833
Loaded depth data records for F.US.EPH23 2022-12-28 from 2022-12-28 10:23:08.485000 to 2022-12-28 10:50:21.000000. | 2023-01-02 19:59:20.848
F.US.EPH23 [CBV] 1 Min #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:20.953
F.US.EPH23 [CBV] Renko 4t #10 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:21.014
F.US.EPH23 [CBV] Renko 4t #10 | Reloading chart. | 2023-01-02 19:59:21.015
HD Request # 4 | Setting DTC encoding to Binary VLS | 2023-01-02 19:59:21.043
HD Request # 4 | Sending historical data logon request message. | 2023-01-02 19:59:21.043
F.US.EPH23 [CBV] 30 Min #13 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:21.057
F.US.EPH23 [CBV] 30 Min #13 | Reloading chart. | 2023-01-02 19:59:21.058
F.US.EPH23 [CBV] 1 Min #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:21.434
F.US.EPH23 [CBV] 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:21.511
F.US.EPH23 [CBV] 30 Min #13 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:21.579
HD Request # 4 | Requesting Intraday data. Start date-time: 2022-12-28 10:50:21. Record interval: 0. Symbol: ADR-NYSE | 2023-01-02 19:59:21.648
HD Request # 3 | Receiving historical Daily data for F.US.ENQH23 starting at 2022-12-22. | 2023-01-02 19:59:21.659
HD Request # 3 | Writing historical Daily data to the file F.US.ENQH23.dly. | 2023-01-02 19:59:21.660
HD Request # 3 | Bytes received: 441 | 2023-01-02 19:59:21.663
HD Request # 3 | Received 7 Daily data records from 2022-12-22 00:00:00 to 2022-12-30 00:00:00 (9.0 days) and wrote 6 records for F.US.ENQH23 | 2023-01-02 19:59:21.663
HD Request # 3 | Completion time: 3s. | 2023-01-02 19:59:21.672
HD Request # 3 | Daily data download complete for F.US.ENQH23. Unique request ID: 2 | 2023-01-02 19:59:21.672
Removing historical data download ID 2. | 2023-01-02 19:59:21.672

Triggering next historical data download in queue. | 2023-01-02 19:59:21.690
No download requests in the queue to start downloads for. | 2023-01-02 19:59:21.690
F.US.EPH23 [CBV] #1 | Reloading chart. | 2023-01-02 19:59:21.691
HD Request # 4 | Decompressing data. | 2023-01-02 19:59:21.808
F.US.EPH23 [CBV] 1 Min #12 | Reloading chart. | 2023-01-02 19:59:21.962
F.US.EPH23/F.US.MESH23 [CBV] Renko 4t #14 | Reloading chart. | 2023-01-02 19:59:21.997
F.US.EPH23 [CBV] 30 Min #4 | Reloading chart. | 2023-01-02 19:59:22.098
HD Request # 4 | Receiving Intraday data for ADR-NYSE starting at 2022-12-28 10:50:21.000000 | 2023-01-02 19:59:22.201
F.US.EPH23 [CBV] 5 Min #3 | Reloading chart. | 2023-01-02 19:59:22.202
F.US.EPH23 [CBV] 1 Min #11 | Reloading chart. | 2023-01-02 19:59:22.402
HD Request # 4 | Timestamp of first Intraday data file record written: 2022-12-28 10:50:22.000000. | 2023-01-02 19:59:22.424
Loading market depth data. | 2023-01-02 19:59:22.565
Loaded depth data records for F.US.EPH23 2022-12-27 from 00:00:00.000000 to 00:00:00.000000. | 2023-01-02 19:59:22.565
Loaded depth data records for F.US.EPH23 2022-12-28 from 2022-12-28 10:23:08.485000 to 2022-12-28 10:50:21.000000. | 2023-01-02 19:59:22.697
Loading market depth data. | 2023-01-02 19:59:22.752
Loaded depth data records for F.US.EPH23 2022-12-27 from 00:00:00.000000 to 00:00:00.000000. | 2023-01-02 19:59:22.753
F.US.EPH23 [CBV] 1 Min #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:22.777
Socket (4) | CloseSocket call. | 2023-01-02 19:59:22.928
Socket (4) | Shutdown started. Waiting for graceful close. | 2023-01-02 19:59:22.928
F.US.EPH23 [CBV] Renko 4t #10 | Reloading chart. | 2023-01-02 19:59:22.965
Loaded depth data records for F.US.EPH23 2022-12-28 from 2022-12-28 10:23:08.485000 to 2022-12-28 10:50:21.000000. | 2023-01-02 19:59:22.972
Socket (4) | Socket gracefully closed by remote side. | 2023-01-02 19:59:23.106
Socket (4) | Closed. | 2023-01-02 19:59:23.106
Historical data download thread signaled to stop. | 2023-01-02 19:59:23.118
HD Request # 4 | Received 139049 Intraday data records from 2022-12-28 10:50:21.000000 to 2022-12-30 17:59:59.000000 (2.3 days) and wrote 139048 records for ADR-NYSE | 2023-01-02 19:59:23.119
HD Request # 4 | Completion time: 3s. | 2023-01-02 19:59:23.142
HD Request # 4 | Intraday data download complete for ADR-NYSE. Unique request ID: 4 | 2023-01-02 19:59:23.142
Removing historical data download ID 4. | 2023-01-02 19:59:23.142
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2023-01-02 19:59:23.142

Triggering next historical data download in queue. | 2023-01-02 19:59:23.144
Historical data for ADR-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-02 19:59:23.144
F.US.EPH23 [CBV] 1 Min #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:23.198
HD Request # 5 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme | 2023-01-02 19:59:23.227
HD Request # 5 | Download start date-time: 2022-12-28 10:50:21.000000. File last date-time: 2022-12-28 10:50:21.229000 | 2023-01-02 19:59:23.228
HD Request # 5 | Using server: ds26.sierracharts.com port 10150 | 2023-01-02 19:59:23.228
F.US.ENQH23 [CBV] Renko 20t #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:23.265
Socket (1) | Creating socket. | 2023-01-02 19:59:23.275
Socket (1) | New receive buffer size: 5242880 | 2023-01-02 19:59:23.275
Socket (1) | Connecting to IP: 142.215.17.188. | 2023-01-02 19:59:23.275
F.US.ENQH23 [CBV] Renko 20t #2 | Reloading chart. | 2023-01-02 19:59:23.288
F.US.EPH23 [CBV] 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:23.334
F.US.EPH23 [CBV] 30 Min #13 | Reloading chart. | 2023-01-02 19:59:23.381
HD Request # 5 | Setting DTC encoding to Binary VLS | 2023-01-02 19:59:23.432
HD Request # 5 | Sending historical data logon request message. | 2023-01-02 19:59:23.432
F.US.ENQH23 [CBV] Renko 20t #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:23.760
F.US.EPH23 [CBV] 30 Min #13 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:23.895
F.US.ENQH23 [CBV] Renko 20t #2 | Reloading chart. | 2023-01-02 19:59:23.945
HD Request # 5 | Requesting Intraday data. Start date-time: 2022-12-28 10:50:21. Record interval: 0. Symbol: MESH23 | 2023-01-02 19:59:24.031
HD Request # 5 | Decompressing data. | 2023-01-02 19:59:24.100
HD Request # 5 | Receiving Intraday data for F.US.MESH23 starting at 2022-12-28 10:50:21.223000 | 2023-01-02 19:59:24.179
Added historical Intraday data request for F.US.ENQH23 to the queue. | 2023-01-02 19:59:24.259
Intraday data recording state for symbol F.US.ENQH23 is set to download 'Pending'. | 2023-01-02 19:59:24.259
Triggering next historical data download in queue. | 2023-01-02 19:59:24.259
F.US.ENQH23 [CBV][M] Renko 20t #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:24.261
HD Request # 5 | Timestamp of first Intraday data file record written: 2022-12-28 10:50:21.450000. | 2023-01-02 19:59:24.407
Socket (1) | CloseSocket call. | 2023-01-02 19:59:29.181
Socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-02 19:59:29.181
Historical data download thread signaled to stop. | 2023-01-02 19:59:29.185
HD Request # 5 | Received 1319561 Intraday data records from 2022-12-28 10:50:21.223000 to 2023-01-02 19:59:39.550007 (5.4 days) and wrote 1319559 records for F.US.MESH23 | 2023-01-02 19:59:29.186
HD Request # 5 | Completion time: 6s. | 2023-01-02 19:59:29.194
HD Request # 5 | Intraday data download complete for F.US.MESH23. Unique request ID: 5 | 2023-01-02 19:59:29.194
Removing historical data download ID 5. | 2023-01-02 19:59:29.194
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2023-01-02 19:59:29.194

Triggering next historical data download in queue. | 2023-01-02 19:59:29.194
Historical data for F.US.MESH23 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-02 19:59:29.194
HD Request # 6 | Downloading Intraday chart data for F.US.EPH23 to the file F.US.EPH23.scid. Service: cme | 2023-01-02 19:59:29.194
HD Request # 6 | Download start date-time: 2022-12-28 10:50:21.000000. File last date-time: 2022-12-28 10:50:21.000000 | 2023-01-02 19:59:29.194
HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2023-01-02 19:59:29.194
Socket (2) | Creating socket. | 2023-01-02 19:59:29.256
Socket (2) | New receive buffer size: 5242880 | 2023-01-02 19:59:29.256
Socket (2) | Connecting to IP: 142.215.17.190. | 2023-01-02 19:59:29.256
Socket (1) | Socket gracefully closed by remote side. | 2023-01-02 19:59:29.259
Socket (1) | Closed. | 2023-01-02 19:59:29.260
HD Request # 6 | Setting DTC encoding to Binary VLS | 2023-01-02 19:59:29.460
HD Request # 6 | Sending historical data logon request message. | 2023-01-02 19:59:29.460
F.US.EPH23 [CBV][M] 30 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:29.553
F.US.EPH23 [CBV][M] 30 Min #4 | Reloading chart. | 2023-01-02 19:59:29.586
HD Request # 6 | Requesting Intraday data. Start date-time: 2022-12-28 10:50:21. Record interval: 0. Symbol: ESH23 | 2023-01-02 19:59:30.094
HD Request # 6 | Decompressing data. | 2023-01-02 19:59:30.236
HD Request # 6 | Receiving Intraday data for F.US.EPH23 starting at 2022-12-28 10:50:21.000000 | 2023-01-02 19:59:30.438
HD Request # 6 | Timestamp of first Intraday data file record written: 2022-12-28 10:50:21.478000. | 2023-01-02 19:59:30.765
Socket (2) | CloseSocket call. | 2023-01-02 19:59:40.452
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-02 19:59:40.452
Historical data download thread signaled to stop. | 2023-01-02 19:59:40.455
HD Request # 6 | Received 1992199 Intraday data records from 2022-12-28 10:50:21.000000 to 2023-01-02 19:59:44.007002 (5.4 days) and wrote 1992198 records for F.US.EPH23 | 2023-01-02 19:59:40.456
HD Request # 6 | Completion time: 11s. | 2023-01-02 19:59:40.462
HD Request # 6 | Intraday data download complete for F.US.EPH23. Unique request ID: 6 | 2023-01-02 19:59:40.462
Removing historical data download ID 6. | 2023-01-02 19:59:40.462
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-01-02 19:59:40.462

Triggering next historical data download in queue. | 2023-01-02 19:59:40.462
Historical data for F.US.EPH23 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-02 19:59:40.462
HD Request # 7 | Downloading Intraday chart data for F.US.ENQH23 to the file F.US.ENQH23.scid. Service: cme | 2023-01-02 19:59:40.462
HD Request # 7 | Download start date-time: 2022-12-28 10:50:21.000000. File last date-time: 2022-12-28 10:50:21.315000 | 2023-01-02 19:59:40.463
HD Request # 7 | Using server: ds26.sierracharts.com port 10150 | 2023-01-02 19:59:40.463
Socket (1) | Creating socket. | 2023-01-02 19:59:40.464
Socket (1) | New receive buffer size: 5242880 | 2023-01-02 19:59:40.464
Socket (1) | Connecting to IP: 142.215.17.188. | 2023-01-02 19:59:40.464
Socket (2) | Socket gracefully closed by remote side. | 2023-01-02 19:59:40.539
Socket (2) | Closed. | 2023-01-02 19:59:40.539
HD Request # 7 | Setting DTC encoding to Binary VLS | 2023-01-02 19:59:40.597
HD Request # 7 | Sending historical data logon request message. | 2023-01-02 19:59:40.597
HD Request # 7 | Requesting Intraday data. Start date-time: 2022-12-28 10:50:21. Record interval: 0. Symbol: NQH23 | 2023-01-02 19:59:40.661
HD Request # 7 | Decompressing data. | 2023-01-02 19:59:40.726
HD Request # 7 | Receiving Intraday data for F.US.ENQH23 starting at 2022-12-28 10:50:21.315000 | 2023-01-02 19:59:40.851
HD Request # 7 | Timestamp of first Intraday data file record written: 2022-12-28 10:50:21.470000. | 2023-01-02 19:59:41.103
Socket (1) | CloseSocket call. | 2023-01-02 19:59:44.234
Socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-02 19:59:44.234
Historical data download thread signaled to stop. | 2023-01-02 19:59:44.239
HD Request # 7 | Received 1116653 Intraday data records from 2022-12-28 10:50:21.315000 to 2023-01-02 19:59:51.651001 (5.4 days) and wrote 1116652 records for F.US.ENQH23 | 2023-01-02 19:59:44.240
HD Request # 7 | Completion time: 4s. | 2023-01-02 19:59:44.250
HD Request # 7 | Intraday data download complete for F.US.ENQH23. Unique request ID: 7 | 2023-01-02 19:59:44.250
Removing historical data download ID 7. | 2023-01-02 19:59:44.250
HD Request # 7 | Enabling Intraday chart updating for symbol. | 2023-01-02 19:59:44.250

Triggering next historical data download in queue. | 2023-01-02 19:59:44.250
Historical data for F.US.ENQH23 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-02 19:59:44.250
No download requests in the queue to start downloads for. | 2023-01-02 19:59:44.250
Socket (1) | Socket gracefully closed by remote side. | 2023-01-02 19:59:44.300
Socket (1) | Closed. | 2023-01-02 19:59:44.300
F.US.EPH23 [CBV][M] 30 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:45.542
Chart #1 has tagged chart #10 for full recalculation. Chartbook: spx odte.Cht | 2023-01-02 19:59:53.065
Chart #1 has tagged chart #14 for full recalculation. Chartbook: spx odte.Cht | 2023-01-02 19:59:53.065
F.US.EPH23 [CBV][M] Renko 4t #10 | Performing a full recalculation because it has been tagged. Chartbook: spx odte.Cht | 2023-01-02 19:59:53.122
F.US.EPH23/F.US.MESH23 [CBV][M] Renko 4t #14 | Performing a full recalculation because it has been tagged. Chartbook: spx odte.Cht | 2023-01-02 19:59:53.151

CQG WebAPI | Connecting to server api.cqg.com | 2023-01-02 20:01:11.510
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-01-02 20:01:11.510
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-01-02 20:01:11.735
CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-01-02 20:01:11.736
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2023-01-02 20:01:11.736
CQG WebSocket | Opening WebSocket. | 2023-01-02 20:01:11.835
CQG WebSocket | Sending WebSocket handshake. | 2023-01-02 20:01:11.835
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-01-02 20:01:12.351
CQG WebSocket | Server header | Connection: upgrade | 2023-01-02 20:01:12.351
CQG WebSocket | Server header | Sec-WebSocket-Accept: 2WYzTGlmrTRfeU4QY5SfR2iGvDc= | 2023-01-02 20:01:12.351
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-01-02 20:01:12.351
CQG WebSocket | Server header | Upgrade: websocket | 2023-01-02 20:01:12.351
CQG WebSocket | Server header | | 2023-01-02 20:01:12.351
CQG WebSocket | Web socket state is now open. | 2023-01-02 20:01:12.351
CQG WebAPI | WebSocket connected. | 2023-01-02 20:01:12.351
CQG WebAPI | Sending market data logon message. | 2023-01-02 20:01:12.351
CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-01-02 20:01:12.463
CQG WebSocket socket (1) | CloseSocket call. | 2023-01-02 20:01:12.476
CQG WebAPI | Disconnected. | 2023-01-02 20:01:12.476
CQG WebAPI | Not reconnecting due to connection error condition. | 2023-01-02 20:01:12.476
CQG WebSocket | WebSocket closed. | 2023-01-02 20:01:12.476
CQG WebAPI | WebSocket closed. | 2023-01-02 20:01:12.476
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-01-02 20:01:12.476
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-01-02 20:01:12.476
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-02 20:01:12.477
CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-02 20:03:38.667
CQG WebSocket socket (1) | Closed. | 2023-01-02 20:03:38.667
CQG WebSocket socket (1) | Deleting network socket now after delay. | 2023-01-02 20:04:08.671

CQG WebAPI | Connecting to server api.cqg.com | 2023-01-02 20:04:36.308
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-01-02 20:04:36.308
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-01-02 20:04:36.308
CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-01-02 20:04:36.308
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2023-01-02 20:04:36.308
CQG WebSocket | Opening WebSocket. | 2023-01-02 20:04:36.411
CQG WebSocket | Sending WebSocket handshake. | 2023-01-02 20:04:36.411
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-01-02 20:04:36.719
CQG WebSocket | Server header | Connection: upgrade | 2023-01-02 20:04:36.719
CQG WebSocket | Server header | Sec-WebSocket-Accept: 8LHKG+Sjllswwu+eSsiJxPjC0A4= | 2023-01-02 20:04:36.719
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-01-02 20:04:36.719
CQG WebSocket | Server header | Upgrade: websocket | 2023-01-02 20:04:36.719
CQG WebSocket | Server header | | 2023-01-02 20:04:36.719
CQG WebSocket | Web socket state is now open. | 2023-01-02 20:04:36.719
CQG WebAPI | WebSocket connected. | 2023-01-02 20:04:36.719
CQG WebAPI | Sending market data logon message. | 2023-01-02 20:04:36.719
CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-01-02 20:04:36.840
CQG WebSocket socket (1) | CloseSocket call. | 2023-01-02 20:04:36.853
CQG WebAPI | Disconnected. | 2023-01-02 20:04:36.853
CQG WebAPI | Not reconnecting due to connection error condition. | 2023-01-02 20:04:36.853
CQG WebSocket | WebSocket closed. | 2023-01-02 20:04:36.853
CQG WebAPI | WebSocket closed. | 2023-01-02 20:04:36.853
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-01-02 20:04:36.853
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-01-02 20:04:36.853
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-02 20:04:36.853

CQG WebAPI | Connecting to server api.cqg.com | 2023-01-02 20:04:50.732
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-01-02 20:04:50.732
CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2023-01-02 20:04:50.732
CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2023-01-02 20:04:50.732
CQG WebSocket socket (2) | Connecting to IP: 208.48.16.17. | 2023-01-02 20:04:50.732
CQG WebSocket | Opening WebSocket. | 2023-01-02 20:04:50.834
CQG WebSocket | Sending WebSocket handshake. | 2023-01-02 20:04:50.834
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-01-02 20:04:51.122
CQG WebSocket | Server header | Connection: upgrade | 2023-01-02 20:04:51.122
CQG WebSocket | Server header | Sec-WebSocket-Accept: geG8ZHC/kacQEXEWZS+ED98BkBE= | 2023-01-02 20:04:51.122
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-01-02 20:04:51.122
CQG WebSocket | Server header | Upgrade: websocket | 2023-01-02 20:04:51.122
CQG WebSocket | Server header | | 2023-01-02 20:04:51.122
CQG WebSocket | Web socket state is now open. | 2023-01-02 20:04:51.122
CQG WebAPI | WebSocket connected. | 2023-01-02 20:04:51.122
CQG WebAPI | Sending market data logon message. | 2023-01-02 20:04:51.122
CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-01-02 20:04:51.243
CQG WebSocket socket (2) | CloseSocket call. | 2023-01-02 20:04:51.257
CQG WebAPI | Disconnected. | 2023-01-02 20:04:51.257
CQG WebAPI | Not reconnecting due to connection error condition. | 2023-01-02 20:04:51.257
CQG WebSocket | WebSocket closed. | 2023-01-02 20:04:51.257
CQG WebAPI | WebSocket closed. | 2023-01-02 20:04:51.257
CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-01-02 20:04:51.257
CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2023-01-02 20:04:51.257
CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-02 20:04:51.257
CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-02 20:06:38.700
CQG WebSocket socket (1) | Closed. | 2023-01-02 20:06:38.700
CQG WebSocket socket (1) | Deleting network socket now after delay. | 2023-01-02 20:07:08.711
CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-02 20:07:08.711
CQG WebSocket socket (2) | Closed. | 2023-01-02 20:07:08.711
CQG WebSocket socket (2) | Deleting network socket now after delay. | 2023-01-02 20:08:08.725
[2023-01-05 16:23:09]
[Go To First Post]
Sierra_Chart Engineering - Posts: 13940
Your broker will need to help you with this. That error message comes from CQG.


In the meantime:
To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

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