Login Page - Create Account

Support Board


Date/Time: Tue, 27 Oct 2020 21:13:39 +0000



Datafeed SC does not work

[2014-06-02 14:00:18]
User56213 - Posts: 8 | Ending Date: 2015-11-27 [Expired]
Hi,

Today my term expired on data feed. I subscribed to a new, but the data does not work. I applied to sharp account from TWS, does not solve the problem. Can you tell me why?
Thank you.
[2014-06-02 14:33:38]
Nessaj - Posts: 1 | Ending Date: 2017-11-16 [Expired]
Same problem. im see normal indicator M but data doesnt work sierra still wrote same :

Symbol Error - EMD-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11
Symbol Error - ES-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11
Symbol Error - NQ-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11
Symbol Error - YM-201406-ECBOT is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11

Date Time Of Last Edit: 2014-06-02 15:07:22
[2014-06-02 14:35:33]
User83299 - Posts: 5 | Ending Date: 2017-09-30 [Expired]
I got the same problem. I cannot download the data. I see the tick indicator. The tick indicator works fine. I even see the symbol [M]. But the rest seems to be frozen.

Date Time Of Last Edit: 2014-06-02 15:11:15
[2014-06-02 15:05:32]
User83494 - Posts: 3 | Ending Date: 2019-06-03 [Expired]
Hi,
I have same problém. I do not see indikator (M) after symbol.

http://www.sierrachart.com/image.php?l=1401721244212.png

[2014-06-02 15:19:46]
User56213 - Posts: 8 | Ending Date: 2015-11-27 [Expired]
Nessaj: Posielal som im aj log zo sierry , tak uvidíme...
[2014-06-02 15:52:35]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
Same problem. im see normal indicator M but data doesnt work sierra still wrote same :

Symbol Error - EMD-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11
Symbol Error - ES-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11
Symbol Error - NQ-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11
Symbol Error - YM-201406-ECBOT is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11

Restart Sierra Chart and if you still have this problem, provide a copy of the Message Log by following these instructions:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-06-02 15:54:54]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
Today my term expired on data feed. I subscribed to a new, but the data does not work. I applied to sharp account from TWS, does not solve the problem. Can you tell me why?
Thank you.
You need to activate the exchanges that you require here:
https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges

Your account has no exchanges activated.

We also see you are identified as a Professional according to CME rules. Would that be correct? If so, the exchange fees are much higher and we do not have support for those higher fees at this time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-06-02 15:55:11
[2014-06-02 16:10:02]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
Each of the issues reported in this thread, has a different underlying problem. So we are responding to each of them individually.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-06-02 16:13:39]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05

I have same problém. I do not see indikator (M) after symbol.

http://www.sierrachart.com/image.php?l=1401721244212.png


You need to activate the exchanges that you want here:
https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges

After activating the exchanges, restart Sierra Chart.

In the case of the CME, they now charge exchange fees.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-06-02 16:13:54
[2014-06-02 17:03:24]
User56213 - Posts: 8 | Ending Date: 2015-11-27 [Expired]
I am not a professional trader, but any answers to the questions still identifies me as a professional trader. Can you please help with this? Thank you
[2014-06-02 17:06:43]
User83494 - Posts: 3 | Ending Date: 2019-06-03 [Expired]
thank you
[2014-06-02 17:20:00]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
I am not a professional trader, but any answers to the questions still identifies me as a professional trader. Can you please help with this? Thank you
Answer the questions again here:
https://www.sierrachart.com/usercp.php?page=SubscriberQuestionnaire

When you are asked about how many sources of CME data you have make sure you answer that it is less than or equal to 2.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-06-02 17:20:45
[2014-06-02 17:42:02]
User56213 - Posts: 8 | Ending Date: 2015-11-27 [Expired]
To answer that question "no", but it still has to be classified as a professional trader ... Where may still be a problem?
[2014-06-02 17:43:41]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
We do not like to ask, but we really need to see the answers to the questions.

You just need to tell us the question number and also the answer.

However, we would think, that if you go through each one and think about what they are asking, you should be able to get a sense of what the proper answers should be.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-06-02 22:08:13]
User69287 - Posts: 9 | Ending Date: 2020-06-26 [Expired]
Hi, I have the same problem. I do not see indicator [M] in my charts.
Today i paid as always 35 USD exchange fees and nothing happened. Data doesnt works and I should not trade -.-

https://www.dropbox.com/s/uvlyg1du7av65oi/1.jpg
https://www.dropbox.com/s/iqdmtfqqaxo88gy/2.jpg
https://www.dropbox.com/s/1vkuehxdt805m4e/3.jpg
[2014-06-02 22:24:55]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
The CME now charges exchange fees. You need to activate the CME exchange here:
https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges

The exchange fee is small. Only 3.25 USD per month if you do not need market depth.

After activating the exchange restart Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-06-02 22:57:08]
User69287 - Posts: 9 | Ending Date: 2020-06-26 [Expired]
... I am using orderflow/footprints and DOM from IB. It means i have to pay 15,75USD not only 3,25USD? Thanks
Date Time Of Last Edit: 2014-06-02 22:59:52
[2014-06-02 23:13:26]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
As long as you do not need market depth data in Sierra Chart, then the 3.25 USD exchange fee will be fine. Numbers Bars do not require market depth.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-06-03 14:02:09]
User83494 - Posts: 3 | Ending Date: 2019-06-03 [Expired]
Hi,
I was payed 35 USD/month for market data feed.
I used market data feed last 2 month and this was OK.
But now data feed do not work.
In my account I have activated data feed but warning lights there:
•There are no exchanges enabled on your real-time data connections. Must enable exchanges to receive real-time data.
Where is a problem?

[2014-06-03 15:51:52]
Sierra Chart Engineering - Posts: 90742 | Ending Date: 2021-04-05
You can enable the exchanges here:
https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges

Restart Sierra Chart after activating an exchange.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account