Support Board
Date/Time: Tue, 04 Nov 2025 19:27:18 +0000
Data feed
View Count: 381
| [2023-01-04 17:28:58] |
| User496537 - Posts: 2 |
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Hi I have paid over £200 to Sierra chart in the last month. Why am I not getting a feed? Feed stopped 30/12 16.59hrs Thanks Rachel |
| [2023-01-04 20:51:21] |
| Sierra_Chart Engineering - Posts: 21308 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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