Home >> Support Board

Support Board

Date/Time: Fri, 19 Apr 2024 18:06:33 +0000

How to Post a Message for Support

incomplete data on dom

View Count: 452

[2023-01-04 17:07:32] #1 [Go To First Post]
User671397 - Posts: 9
Hi there, Denali exchange data feed Activated, connection good in green, M symbol on charts and DOM, Now Depth looks ok the problem is the market orders (recent bids/asks) are not coming through as they should in numbers much less and with sluggish speed. One thing, on the message log I do not see - Enabled denali -. I am with CQG and AMP futures using my account codes.

[2023-01-05 15:48:04] #2 [Go To First Post]
John - SC Support - Posts: 30972
The Recent Bid/Ask columns should update at the same speed as the main Bid/Ask columns. Are you seeing a difference in the way the data is presented in these columns? You are setup to get data from our Denali Exchange Data Feed, as you have the "CME with Market Depth for Non-Professional Trading Accounts" exchange enabled. And you are getting the data from our Denali Exchange Data Feed, as we do not support data for the CME Group from CQG. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-05 17:10:49] #3 [Go To First Post]
User671397 - Posts: 9
Hi there yes the recent bids/asks are too slow and not a much volume corresponding to EPH23 it moves as there is delayed /insufficient data.

[2023-01-05 22:51:57] #4 [Go To First Post]
John - SC Support - Posts: 30972
Please give us a screenshot of what you are seeing. Follow these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-06 16:12:23] #5 [Go To First Post]
User671397 - Posts: 9
https://www.sierrachart.com/image.php?Image=1673021370957.png

[2023-01-06 16:14:03] #6 [Go To First Post]
User671397 - Posts: 9
sorry new clip https://www.sierrachart.com/image.php?Image=167302159911.png

[2023-01-06 16:17:30] #7 [Go To First Post]
User671397 - Posts: 9
https://www.sierrachart.com/image.php?Image=1673021825254.png

[2023-01-06 16:57:30] #8 [Go To First Post]
User671397 - Posts: 9
i am sorry followed the instructions but can not get the DOM image able to paste it with this method.

[2023-01-06 18:41:20] #9 [Go To First Post]
John - SC Support - Posts: 30972
If you have another way to take a screen image and attach it to this thread that will be fine. But we need to see what you are referring to in order to better understand the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-07 16:24:40] #10 [Go To First Post]
User671397 - Posts: 9
file:///C:/Users/Dell/Pictures/Screenshots/Screenshot%20(126).png

[2023-01-07 23:55:41] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14013
On the Trading DOM, select Chart >> Upload Chart with Overlays. Then paste the link here. However, wait until Sunday evening or Monday before doing this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-07 23:56:45

[2023-01-09 15:35:40] #12 [Go To First Post]
User671397 - Posts: 9
https://www.sierrachart.com/image.php?Image=1673278361231.png market orders not seemed enough as per instrument and flow of market.

[2023-01-09 18:50:57] #13 [Go To First Post]
John - SC Support - Posts: 30972
Check the setting for Trade >> Chart DOM Settings >> Other >> Reset Recent Bid/Ask Volume on Bid/Ask Change. It looks like this may be set to Yes, which would explain the missing data, as it is setting those values to 0 since there was a change in the Bid/Ask even though the price was not at that level. Refer to the information for this setting here: Global Trade Settings Windows: Reset Recent Bid/Ask Volume on Bid/Ask Change (Global Settings >> Chart DOM Settings >> Other >> Other Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-09 19:10:45] #14 [Go To First Post]
User671397 - Posts: 9
Thank you John it seems all good now.

To post a message in this thread, you need to log in with your Sierra Chart account: