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Date/Time: Fri, 29 Mar 2024 15:03:02 +0000



Problem receiving data feed

View Count: 289

[2022-12-19 15:47:14]
ericdes - Posts: 4
I haven't received your data feed since Dec. 16th. Is there a problem with my subscription?
I do have "Allow Support for Sierra Chart Data Feeds" set to Yes in my global settings.
[2022-12-19 21:20:01]
John - SC Support - Posts: 30459
Everything about your account with us looks good.

If you are still having an issue, then please get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-20 09:56:12]
ericdes - Posts: 4
Hello, I still not receiving the updates... Symbol: F.US.EPZ
Here's the log:
Software version: 2453 64-bit | 2022-12-20 10:52:50.638
Primary Thread ID: 10468 | 2022-12-20 10:52:50.638
Usage end date: 2023-04-24 | 2022-12-20 10:52:50.638
Enabled for: Advanced Features 2. | 2022-12-20 10:52:50.638
Enabled for: Sierra Chart Historical Data Service. | 2022-12-20 10:52:50.638
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-20 10:52:50.638
Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-20 10:52:50.638
Enabled for exchange2: CME (Trading Account Required) | 2022-12-20 10:52:50.638
Enabled for exchange2: CBOT (Trading Account Required) | 2022-12-20 10:52:50.638
Enabled for exchange2: COMEX (Trading Account Required) | 2022-12-20 10:52:50.638
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-12-20 10:52:50.638
Enabled for exchange2: fairx_exchange.data | 2022-12-20 10:52:50.638
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-20 10:52:50.638
Current selected Data/Trading service: CQG WebAPI | 2022-12-20 10:52:50.638
Custom symbol settings values: enabled | 2022-12-20 10:52:50.638
Chart Update Interval: 300 | 2022-12-20 10:52:50.638
Intraday Data Storage Time Unit: 0 | 2022-12-20 10:52:50.638
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-12-20 10:52:50.638
2022-12-20 09:52:50 Local computer time in UTC | 2022-12-20 10:52:50.638
2022-12-20 10:52:50 Local computer time in SC Time Zone | 2022-12-20 10:52:50.638
2022-12-20 09:48:29 Server time in UTC | 2022-12-20 10:52:50.638
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-12-20 10:52:50.638
Program path: V:\OneDrive\SC\ | 2022-12-20 10:52:50.638
Data Files path: V:\OneDrive\SC\Data\ | 2022-12-20 10:52:50.638
OS Version Number: 10.0 | 2022-12-20 10:52:50.638
Locale Setting: C | 2022-12-20 10:52:50.638
DLLs: alain_blocs_imbalances_ver3_64.dll, Cluster_de_volume_Alain_64.dll, drawsingleprint_64.dll, Draw_Peak_and_Valley_v2_64_64.dll, Export_to_Bookmap_64.dll, Imbalance_alain_64.dll, NQ100SP500_V1_64.dll, order_flow reverse.dll, order_flow_reverse_64.dll, Tick_Color_Alerte_V01_64.dll, UserContributedStudies_64.dll | 2022-12-20 10:52:50.638
Allowed protected custom studies: Alain_blocs_imbalances, Alain_signaux_Order_Flow, Cluster_volume_Alain, draw peak and valley tmp, Draw single print TMP, High/Low Tick color alerte., Imbalances_bougie_Achat-vente, NQ100SP500_V1 | 2022-12-20 10:52:50.638
Crash reporter started: true | 2022-12-20 10:52:50.638

Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:52:51.122
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:52:51.123
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:52:57.059
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:52:57.060
File >> Disconnect selected. | 2022-12-20 10:52:58.942
CQG WebAPI | Sending Web API Logoff message. | 2022-12-20 10:52:58.970
CQG WebSocket socket (1) | CloseSocket call. | 2022-12-20 10:52:58.970
CQG WebSocket socket (1) | Max send buffers used during socket life: 3 | 2022-12-20 10:52:58.970
CQG WebSocket socket (1) | Max send buffer size during socket life: 309 | 2022-12-20 10:52:58.970
CQG WebSocket | WebSocket closed. | 2022-12-20 10:52:58.970
CQG WebAPI | WebSocket closed. | 2022-12-20 10:52:58.970
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-12-20 10:52:58.970
SC Data - All Services (Market Orders Data) | Waiting for socket receive thread to end | 2022-12-20 10:52:58.972
DTC Client socket (7) | CloseSocket call. | 2022-12-20 10:52:58.972
DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:52:58.972
SC Data - All Services (Market Orders Data) | Disconnected from the server. | 2022-12-20 10:52:58.972
SC Data - All Services | Waiting for socket receive thread to end | 2022-12-20 10:52:58.973
DTC Client socket (3) | CloseSocket call. | 2022-12-20 10:52:58.973
SC Data - All Services | Disconnected from the server. | 2022-12-20 10:52:58.973
SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-12-20 10:52:58.973
DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:52:58.973
DTC Client socket (4) | CloseSocket call. | 2022-12-20 10:52:58.973
DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:52:58.974
SC DTC Data with Market Depth | Disconnected from the server. | 2022-12-20 10:52:58.974
CQG WebAPI | Disconnected. | 2022-12-20 10:52:58.974
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-12-20 10:52:58.997
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:52:58.997
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:03.015
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:03.017

CQG WebAPI | Connecting to server api.cqg.com | 2022-12-20 10:53:07.461
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-12-20 10:53:07.461
CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-12-20 10:53:07.463
CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-12-20 10:53:07.463
CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2022-12-20 10:53:07.463
CQG WebSocket | Opening WebSocket. | 2022-12-20 10:53:07.496
CQG WebSocket | Sending WebSocket handshake. | 2022-12-20 10:53:07.496
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-12-20 10:53:07.581
CQG WebSocket | Server header | Connection: upgrade | 2022-12-20 10:53:07.581
CQG WebSocket | Server header | Sec-WebSocket-Accept: U9MjK2ILCKkO2qrFSmgTNj95AhE= | 2022-12-20 10:53:07.581
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-12-20 10:53:07.581
CQG WebSocket | Server header | Upgrade: websocket | 2022-12-20 10:53:07.581
CQG WebSocket | Server header | | 2022-12-20 10:53:07.581
CQG WebSocket | Web socket state is now open. | 2022-12-20 10:53:07.581
CQG WebAPI | WebSocket connected. | 2022-12-20 10:53:07.581
CQG WebAPI | Sending market data logon message. | 2022-12-20 10:53:07.581
CQG WebAPI | Base Time: 2022-12-18T07:15:37. 2022-12-18 07:15:37 | 2022-12-20 10:53:07.916
CQG WebAPI | Logon successful. Session Token = WmYs77Rq6D0kJHMzXkip6c4iPLNLK3VVGgSQNsFBy0E3ikhpMK09p9LxV7QNgxONJVp0jhHzEMw | 2022-12-20 10:53:07.916
CQG WebAPI | Connected to server complete. | 2022-12-20 10:53:07.916
Triggering next historical data download in queue. | 2022-12-20 10:53:07.919
Triggering next historical data download in queue. | 2022-12-20 10:53:07.919
Triggering next historical data download in queue. | 2022-12-20 10:53:07.919
Triggering next historical data download in queue. | 2022-12-20 10:53:07.919
Updated verified funded futures trading account ending date to: 2023-01-19 09:53:07 | 2022-12-20 10:53:07.919
CQG WebAPI | Sending Trade Accounts request message. | 2022-12-20 10:53:07.947
No download requests in the queue to start downloads for. | 2022-12-20 10:53:07.947
No download requests in the queue to start downloads for. | 2022-12-20 10:53:07.947
No download requests in the queue to start downloads for. | 2022-12-20 10:53:07.947
No download requests in the queue to start downloads for. | 2022-12-20 10:53:07.947
Mapping F.US.EPH23 to ESH23. Service code: cme | 2022-12-20 10:53:07.947
Using symbol data fast lookup vector | 2022-12-20 10:53:07.947
SC Data - All Services | Starting real-time market data updates for: F.US.EPH23 (ESH23). ID: 1 Service code: cme | 2022-12-20 10:53:07.947
SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 10048 | 2022-12-20 10:53:07.947
CQG WebAPI | Sending symbol resolution request for F.US.EPH23. ID: 965588 | 2022-12-20 10:53:07.947
SC Data - All Services | Requesting security definition data for: F.US.EPH23 (ESH23). ID: 1 | 2022-12-20 10:53:07.947
Added historical Intraday data request for F.US.EPH23 to the queue. | 2022-12-20 10:53:07.947
Intraday data recording state for symbol F.US.EPH23 is set to download 'Pending'. | 2022-12-20 10:53:07.947
Triggering next historical data download in queue. | 2022-12-20 10:53:07.947
DTC Client socket (5) | Creating socket. | 2022-12-20 10:53:07.948
DTC Client socket (5) | New receive buffer size: 5242880 | 2022-12-20 10:53:07.948
DTC Client socket (5) | Connecting to IP: 142.215.17.188. | 2022-12-20 10:53:07.948
Delaying start of download for F.US.EPH23. | 2022-12-20 10:53:07.948
Mapping F.US.EPZ22 to ESZ22. Service code: cme | 2022-12-20 10:53:07.949
SC Data - All Services | Starting real-time market data updates for: F.US.EPZ22 (ESZ22). ID: 2 Service code: cme | 2022-12-20 10:53:07.949
CQG WebAPI | Sending symbol resolution request for F.US.EPZ22. ID: 965589 | 2022-12-20 10:53:07.949
SC Data - All Services | Requesting security definition data for: F.US.EPZ22 (ESZ22). ID: 2 | 2022-12-20 10:53:07.949
Added historical Intraday data request for F.US.EPZ22 to the queue. | 2022-12-20 10:53:07.949
Intraday data recording state for symbol F.US.EPZ22 is set to download 'Pending'. | 2022-12-20 10:53:07.949
Triggering next historical data download in queue. | 2022-12-20 10:53:07.949
CQG WebAPI | Received symbol resolution report for symbol F.US.EPH23. Search Symbol: F.US.EPH23. Request ID: 965588. Contract ID: 1. | 2022-12-20 10:53:08.010
CQG WebAPI | Brokerage name: AMP. Account Name: 157957 | 2022-12-20 10:53:08.010
Updated verified funded futures trading account ending date to: 2023-01-19 09:53:08 | 2022-12-20 10:53:08.010
CQG WebAPI | Sending collateral subscribe request. | 2022-12-20 10:53:08.010
SC Data - All Services | Network connection to server complete. | 2022-12-20 10:53:08.068
SC Data - All Services | Starting socket receive thread. | 2022-12-20 10:53:08.068
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-20 10:53:08.068
CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ22. Search Symbol: F.US.EPZ22. Request ID: 965589. Contract ID: 2. | 2022-12-20 10:53:08.072
Mapping F.US.ENQU22 to NQU22. Service code: cme | 2022-12-20 10:53:08.161
SC Data - All Services | Starting real-time market data updates for: F.US.ENQU22 (NQU22). ID: 3 Service code: cme | 2022-12-20 10:53:08.161
CQG WebAPI | Sending symbol resolution request for F.US.ENQU22. ID: 965591 | 2022-12-20 10:53:08.161
SC Data - All Services | Requesting security definition data for: F.US.ENQU22 (NQU22). ID: 3 | 2022-12-20 10:53:08.161
Added historical Intraday data request for F.US.ENQU22 to the queue. | 2022-12-20 10:53:08.161
Intraday data recording state for symbol F.US.ENQU22 is set to download 'Pending'. | 2022-12-20 10:53:08.161
Triggering next historical data download in queue. | 2022-12-20 10:53:08.161
SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 4 Service code: statscalc | 2022-12-20 10:53:08.162
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2022-12-20 10:53:08.162
SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 4 | 2022-12-20 10:53:08.162
Added historical Intraday data request for TICK-NYSE to the queue. | 2022-12-20 10:53:08.162
Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2022-12-20 10:53:08.162
Triggering next historical data download in queue. | 2022-12-20 10:53:08.162
CQG WebAPI | Sending positions subscribe request. RequestID: 965592 | 2022-12-20 10:53:08.177
CQG WebAPI | Sending orders subscribe request. RequestID: 965593 | 2022-12-20 10:53:08.177
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:08.185
SC Data - All Services | Sending logon request message. | 2022-12-20 10:53:08.185
DTC Client socket (6) | Creating socket. | 2022-12-20 10:53:08.194
DTC Client socket (6) | New receive buffer size: 5242880 | 2022-12-20 10:53:08.194
DTC Client socket (6) | Connecting to IP: 142.215.18.102. | 2022-12-20 10:53:08.194
SC DTC Data with Market Depth | Network connection to server complete. | 2022-12-20 10:53:08.313
SC DTC Data with Market Depth | Starting socket receive thread. | 2022-12-20 10:53:08.313
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-20 10:53:08.313
CQG WebAPI | Received message: Requested symbol was not found. (Internal message: Symbol resolution error for F.US.ENQU22: InvalidSymbol) | 2022-12-20 10:53:08.339
Symbol Error - F.US.ENQU22 is unknown, unavailable, or improperly formatted. Requested symbol was not found. (Internal message: Symbol resolution error for F.US.ENQU22: InvalidSymbol) | 2022-12-20 10:53:08.339
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:08.460
SC DTC Data with Market Depth | Sending logon request message. | 2022-12-20 10:53:08.460
SC Data - All Services | Received logon response. | 2022-12-20 10:53:09.029
SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-20 10:53:09.029
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-20 10:53:09.029
SC Data - All Services | Successfully connected. | 2022-12-20 10:53:09.029
SC Data - All Services | Trading is not supported. | 2022-12-20 10:53:09.029
SC Data - All Services | Restarting real-time data updates for symbol: F.US.ENQU22 -> NQU22 | 2022-12-20 10:53:09.029
SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPH23 -> ESH23 | 2022-12-20 10:53:09.029
SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPZ22 -> ESZ22 | 2022-12-20 10:53:09.029
SC DTC Data with Market Depth | Received logon response. | 2022-12-20 10:53:09.207
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-12-20 10:53:09.207
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-12-20 10:53:09.207
SC DTC Data with Market Depth | Successfully connected. | 2022-12-20 10:53:09.207
SC DTC Data with Market Depth | Trading is not supported. | 2022-12-20 10:53:09.207
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2022-12-20 10:53:09.207
SC Data - All Services | Real-time data for symbol F.US.ENQU22 is currently unavailable. | 2022-12-20 10:53:09.247
SC Data - All Services | Received security definition for symbol F.US.ENQU22 | 2022-12-20 10:53:09.248
SC Data - All Services | Received security definition for symbol F.US.EPH23 | 2022-12-20 10:53:09.248
SC Data - All Services | Real-time data for symbol F.US.EPZ22 is currently unavailable. | 2022-12-20 10:53:09.248
SC Data - All Services | Received security definition for symbol F.US.EPZ22 | 2022-12-20 10:53:09.248
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:09.288
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:09.288
SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2022-12-20 10:53:09.425
Requesting market depth updates for: F.US.ENQU22 if supported. | 2022-12-20 10:53:12.930
SC Data - All Services (Market Orders Data) | Connecting to the server ds26.sierracharts.com. Port 10060 | 2022-12-20 10:53:12.932
DTC Client socket (8) | Creating socket. | 2022-12-20 10:53:12.933
DTC Client socket (8) | New receive buffer size: 5242880 | 2022-12-20 10:53:12.933
DTC Client socket (8) | Connecting to IP: 142.215.17.188. | 2022-12-20 10:53:12.933
Requesting market depth updates for: F.US.EPZ22 if supported. | 2022-12-20 10:53:12.934
SC Data - All Services (Market Orders Data) | Network connection to server complete. | 2022-12-20 10:53:13.055
SC Data - All Services (Market Orders Data) | Starting socket receive thread. | 2022-12-20 10:53:13.055
SC Data - All Services (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-20 10:53:13.055
SC Data - All Services | Clearing market depth for F.US.ENQU22 | 2022-12-20 10:53:13.123
SC Data - All Services | Clearing market depth for F.US.EPZ22 | 2022-12-20 10:53:13.123
SC Data - All Services (Market Orders Data) | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:13.204
SC Data - All Services (Market Orders Data) | Sending logon request message. | 2022-12-20 10:53:13.204
SC Data - All Services (Market Orders Data) | Received logon response. | 2022-12-20 10:53:14.048
SC Data - All Services (Market Orders Data) | Server Name: SC Realtime Server. | 2022-12-20 10:53:14.048
SC Data - All Services (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 | 2022-12-20 10:53:14.048
SC Data - All Services (Market Orders Data) | Successfully connected. | 2022-12-20 10:53:14.048
SC Data - All Services (Market Orders Data) | Trading is not supported. | 2022-12-20 10:53:14.048
SC Data - All Services (Market Orders Data) | Starting market orders updates for: NQU22. MinimumMarketByOrderQuantity: 0. Service code: cme | 2022-12-20 10:53:14.048
SC Data - All Services (Market Orders Data) | Restarting market orders data for symbol: F.US.ENQU22 -> NQU22 | 2022-12-20 10:53:14.048
SC Data - All Services (Market Orders Data) | Starting market orders updates for: ESZ22. MinimumMarketByOrderQuantity: 50. Service code: cme | 2022-12-20 10:53:14.049
SC Data - All Services (Market Orders Data) | Restarting market orders data for symbol: F.US.EPZ22 -> ESZ22 | 2022-12-20 10:53:14.049
HD Request # 7 | Downloading Intraday chart data for F.US.EPH23 to the file F.US.EPH23.scid. Service: cme | 2022-12-20 10:53:14.197
HD Request # 7 | Download start date-time: 2022-12-20 10:52:58.000000. File last date-time: 2022-12-20 10:52:58.885000 | 2022-12-20 10:53:14.198
HD Request # 7 | Using server: ds23.sierracharts.com port 10149 | 2022-12-20 10:53:14.198
Socket (9) | Creating socket. | 2022-12-20 10:53:14.198
Socket (9) | New receive buffer size: 5242880 | 2022-12-20 10:53:14.198
Socket (9) | Connecting to IP: 142.215.17.190. | 2022-12-20 10:53:14.198
SC Data - All Services (Market Orders Data) | Real-time data for symbol F.US.ENQU22 is currently unavailable. | 2022-12-20 10:53:14.265
SC Data - All Services (Market Orders Data) | Real-time data for symbol F.US.EPZ22 is currently unavailable. | 2022-12-20 10:53:14.265
HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:14.447
HD Request # 7 | Sending historical data logon request message. | 2022-12-20 10:53:14.447
HD Request # 7 | Requesting Intraday data. Start date-time: 2022-12-20 10:52:58. Record interval: 0. Symbol: ESH23 | 2022-12-20 10:53:15.078
HD Request # 7 | Decompressing data. | 2022-12-20 10:53:15.204
HD Request # 7 | Receiving Intraday data for F.US.EPH23 starting at 2022-12-20 10:52:58.885000 | 2022-12-20 10:53:15.204
Socket (9) | CloseSocket call. | 2022-12-20 10:53:15.204
Socket (9) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:53:15.205
Historical data download thread signaled to stop. | 2022-12-20 10:53:15.205
HD Request # 7 | Timestamp of first Intraday data file record written: 2022-12-20 10:53:00.545000. | 2022-12-20 10:53:15.205
HD Request # 7 | Received 37 Intraday data records from 2022-12-20 10:52:58.885000 to 2022-12-20 10:53:14.829004 (15.9 seconds) and wrote 36 records for F.US.EPH23 | 2022-12-20 10:53:15.205
HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-12-20 09:53:14.829004 | 2022-12-20 10:53:15.209
Added 5 Time and Sales records to Intraday data file for F.US.EPH23 after download. | 2022-12-20 10:53:15.209
HD Request # 7 | Completion time: 1s. | 2022-12-20 10:53:15.209
HD Request # 7 | Intraday data download complete for F.US.EPH23. Unique request ID: 7 | 2022-12-20 10:53:15.209
Removing historical data download ID 7. | 2022-12-20 10:53:15.209
Real-time Intraday chart data file updates started for F.US.EPH23 | 2022-12-20 10:53:15.209
Intraday chart data file opened for F.US.EPH23 | 2022-12-20 10:53:15.209
HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-12-20 10:53:15.209

Triggering next historical data download in queue. | 2022-12-20 10:53:15.209
HD Request # 8 | Downloading Intraday chart data for F.US.EPZ22 to the file F.US.EPZ22.scid. Service: cme | 2022-12-20 10:53:15.210
HD Request # 8 | Download start date-time: 2022-12-16 15:29:59.000000. File last date-time: 2022-12-16 15:29:59.597000 | 2022-12-20 10:53:15.210
HD Request # 8 | Using server: ds26.sierracharts.com port 10150 | 2022-12-20 10:53:15.210
Socket (10) | Creating socket. | 2022-12-20 10:53:15.210
Socket (10) | New receive buffer size: 5242880 | 2022-12-20 10:53:15.210
Socket (10) | Connecting to IP: 142.215.17.188. | 2022-12-20 10:53:15.210
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:15.228
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:15.229
Chart #2 has tagged chart #1 for full recalculation. Chartbook: edesDesk.Cht | 2022-12-20 10:53:15.232
Chart #9 has tagged chart #8 for full recalculation. Chartbook: edesDesk.Cht | 2022-12-20 10:53:15.232
Socket (9) | Socket gracefully closed by remote side. | 2022-12-20 10:53:15.321
Socket (9) | Closed. | 2022-12-20 10:53:15.322
F.US.EPH23 [CBV][M] 30 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: edesDesk.Cht | 2022-12-20 10:53:15.429
HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:15.449
HD Request # 8 | Sending historical data logon request message. | 2022-12-20 10:53:15.449
F.US.EPZ22 [CBV][M] 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: edesDesk.Cht | 2022-12-20 10:53:15.453
HD Request # 8 | Requesting Intraday data. Start date-time: 2022-12-16 15:29:59. Record interval: 0. Symbol: ESZ22 | 2022-12-20 10:53:16.079
HD Request # 8 | Decompressing data. | 2022-12-20 10:53:16.195
HD Request # 8 | Receiving Intraday data for F.US.EPZ22 starting at 2022-12-16 15:29:59.597000 | 2022-12-20 10:53:16.196
Socket (10) | CloseSocket call. | 2022-12-20 10:53:16.196
Socket (10) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:53:16.196
Socket (10) | Socket gracefully closed by remote side. | 2022-12-20 10:53:16.311
Socket (10) | Closed. | 2022-12-20 10:53:16.311
Opened cached Intraday file: V:\OneDrive\SC\Data\F.US.EPH23.scid. Thread ID: 12656 | 2022-12-20 10:53:16.353
Historical data download thread signaled to stop. | 2022-12-20 10:53:16.895
HD Request # 8 | Received 1 Intraday data record from 2022-12-16 15:29:59.597000 to 2022-12-16 15:29:59.597000 (0.0 seconds) and wrote 0 records for F.US.EPZ22 | 2022-12-20 10:53:16.895
HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-12-16 14:29:59.597000 | 2022-12-20 10:53:16.895
HD Request # 8 | Completion time: 1s. | 2022-12-20 10:53:16.895
HD Request # 8 | Intraday data download complete for F.US.EPZ22. Unique request ID: 8 | 2022-12-20 10:53:16.895
Removing historical data download ID 8. | 2022-12-20 10:53:16.895
Real-time Intraday chart data file updates started for F.US.EPZ22 | 2022-12-20 10:53:16.895
Intraday chart data file opened for F.US.EPZ22 | 2022-12-20 10:53:16.895
HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-12-20 10:53:16.895

Triggering next historical data download in queue. | 2022-12-20 10:53:16.895
HD Request # 9 | Downloading Intraday chart data for F.US.ENQU22 to the file F.US.ENQU22.scid. Service: cme | 2022-12-20 10:53:16.895
HD Request # 9 | Download start date-time: 2022-09-16 15:29:59.000000. File last date-time: 2022-09-16 15:29:59.694000 | 2022-12-20 10:53:16.895
HD Request # 9 | Using server: ds21.sierracharts.com port 10149 | 2022-12-20 10:53:16.896
Socket (9) | Creating socket. | 2022-12-20 10:53:16.896
Socket (9) | New receive buffer size: 5242880 | 2022-12-20 10:53:16.896
Socket (9) | Connecting to IP: 216.1.90.129. | 2022-12-20 10:53:16.896
HD Request # 9 | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:17.129
HD Request # 9 | Sending historical data logon request message. | 2022-12-20 10:53:17.129
HD Request # 9 | Requesting Intraday data. Start date-time: 2022-09-16 15:29:59. Record interval: 0. Symbol: NQU22 | 2022-12-20 10:53:17.720
HD Request # 9 | Decompressing data. | 2022-12-20 10:53:17.831
HD Request # 9 | Receiving Intraday data for F.US.ENQU22 starting at 2022-09-16 15:29:59.046000 | 2022-12-20 10:53:17.831
Socket (9) | CloseSocket call. | 2022-12-20 10:53:17.831
Historical data download thread signaled to stop. | 2022-12-20 10:53:17.831
HD Request # 9 | Received 3 Intraday data records from 2022-09-16 15:29:59.046000 to 2022-09-16 15:29:59.694000 (0.6 seconds) and wrote 0 records for F.US.ENQU22 | 2022-12-20 10:53:17.831
Socket (9) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:53:17.831
HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2022-09-16 13:29:59.694000 | 2022-12-20 10:53:17.831
HD Request # 9 | Completion time: 1s. | 2022-12-20 10:53:17.831
HD Request # 9 | Intraday data download complete for F.US.ENQU22. Unique request ID: 9 | 2022-12-20 10:53:17.831
Removing historical data download ID 9. | 2022-12-20 10:53:17.831
Real-time Intraday chart data file updates started for F.US.ENQU22 | 2022-12-20 10:53:17.831
Intraday chart data file opened for F.US.ENQU22 | 2022-12-20 10:53:17.832
HD Request # 9 | Enabling Intraday chart updating for symbol. | 2022-12-20 10:53:17.832

Triggering next historical data download in queue. | 2022-12-20 10:53:17.832
HD Request # 10 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2022-12-20 10:53:17.832
HD Request # 10 | Download start date-time: 2022-12-20 10:53:00.000000. File last date-time: 2022-12-20 10:53:00.207000 | 2022-12-20 10:53:17.832
HD Request # 10 | Using server: ds4.sierracharts.com port 10150 | 2022-12-20 10:53:17.832
Socket (10) | Creating socket. | 2022-12-20 10:53:17.832
Socket (10) | New receive buffer size: 5242880 | 2022-12-20 10:53:17.832
Socket (10) | Connecting to IP: 142.215.18.102. | 2022-12-20 10:53:17.832
Socket (9) | Socket gracefully closed by remote side. | 2022-12-20 10:53:17.947
Socket (9) | Closed. | 2022-12-20 10:53:17.947
HD Request # 10 | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:18.080
HD Request # 10 | Sending historical data logon request message. | 2022-12-20 10:53:18.080
HD Request # 10 | Requesting Intraday data. Start date-time: 2022-12-20 10:53:00. Record interval: 0. Symbol: TICK-NYSE | 2022-12-20 10:53:18.715
HD Request # 10 | Decompressing data. | 2022-12-20 10:53:18.841
HD Request # 10 | Receiving Intraday data for TICK-NYSE starting at 2022-12-20 10:53:00.000000 | 2022-12-20 10:53:18.842
Socket (10) | CloseSocket call. | 2022-12-20 10:53:18.843
Socket (10) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:53:18.843
Historical data download thread signaled to stop. | 2022-12-20 10:53:18.843
HD Request # 10 | Timestamp of first Intraday data file record written: 2022-12-20 10:53:01.000000. | 2022-12-20 10:53:18.844
HD Request # 10 | Received 20 Intraday data records from 2022-12-20 10:53:00.000000 to 2022-12-20 10:53:19.000000 (19.0 seconds) and wrote 19 records for TICK-NYSE | 2022-12-20 10:53:18.844
HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2022-12-20 09:53:19.000000 | 2022-12-20 10:53:18.851
Added 4 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2022-12-20 10:53:18.851
HD Request # 10 | Completion time: 1s. | 2022-12-20 10:53:18.851
HD Request # 10 | Intraday data download complete for TICK-NYSE. Unique request ID: 10 | 2022-12-20 10:53:18.851
Removing historical data download ID 10. | 2022-12-20 10:53:18.851
Real-time Intraday chart data file updates started for TICK-NYSE | 2022-12-20 10:53:18.851
Intraday chart data file opened for TICK-NYSE | 2022-12-20 10:53:18.851
HD Request # 10 | Enabling Intraday chart updating for symbol. | 2022-12-20 10:53:18.851

Triggering next historical data download in queue. | 2022-12-20 10:53:18.851
No download requests in the queue to start downloads for. | 2022-12-20 10:53:18.852
Socket (10) | Socket gracefully closed by remote side. | 2022-12-20 10:53:18.959
Socket (10) | Closed. | 2022-12-20 10:53:18.959
Chart #11 has tagged chart #1 for full recalculation. Chartbook: edesDesk.Cht | 2022-12-20 10:53:19.101
F.US.EPZ22 [CBV][M] 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: edesDesk.Cht | 2022-12-20 10:53:19.201
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:21.140
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:21.140
Opened cached Intraday file: V:\OneDrive\SC\Data\TICK-NYSE.scid. Thread ID: 12656 | 2022-12-20 10:53:21.375
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:27.085
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:27.086
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:33.036
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:33.036
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:39.284
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:39.284
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:45.239
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:45.239
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:51.180
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:51.180
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:57.131
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:57.131
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:54:03.059
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:54:03.059
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:54:09.009
Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:54:09.009
[2022-12-20 15:15:48]
Sierra_Chart Engineering - Posts: 13625
We need to know the exact symbol including the month and year. Maybe the problem is the symbol is expired. Refer to:
Changing to a New Futures Contract Month
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-12-20 15:16:02

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