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Date/Time: Wed, 24 Apr 2024 13:54:30 +0000

How to Post a Message for Support

Denali data delayed

View Count: 262

[2022-12-16 18:25:04] #1 [Go To First Post]
User541842 - Posts: 34
Hi there, i cant figure out why my data is delayed. Any tips. Tried everything. Thanx in advance

[2022-12-16 20:47:55] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14071
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-19 21:02:14] #3 [Go To First Post]
User541842 - Posts: 34
Hi there Symbol of the Chart is ZNH23-CBOT Software version: 2458 64-bit \| 2022-12-19 21:57:27.011 Primary Thread ID: 6868 \| 2022-12-19 21:57:27.011 Usage end date: 2023-07-04 \| 2022-12-19 21:57:27.011 Enabled for: Sierra Chart Historical Data Service. \| 2022-12-19 21:57:27.011 Enabled for: Denali Real-Time Exchange Data Feed. \| 2022-12-19 21:57:27.011 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-12-19 21:57:27.011 Enabled for exchange2: CME \| 2022-12-19 21:57:27.011 Enabled for exchange2: fairx_exchange.data \| 2022-12-19 21:57:27.011 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-12-19 21:57:27.011 Current selected Data/Trading service: SC Data - All Services \| 2022-12-19 21:57:27.011 Custom symbol settings values: disabled \| 2022-12-19 21:57:27.011 Chart Update Interval: 10 \| 2022-12-19 21:57:27.011 Intraday Data Storage Time Unit: 0 \| 2022-12-19 21:57:27.011 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2022-12-19 21:57:27.011 2022-12-19 20:57:27 Local computer time in UTC \| 2022-12-19 21:57:27.011 2022-12-19 21:57:27 Local computer time in SC Time Zone \| 2022-12-19 21:57:27.011 2022-12-19 20:53:10 Server time in UTC \| 2022-12-19 21:57:27.011 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2022-12-19 21:57:27.011 Program path: C:\SierraChart\ \| 2022-12-19 21:57:27.011 Data Files path: C:\SierraChart\Data\ \| 2022-12-19 21:57:27.011 OS Version Number: 10.0 \| 2022-12-19 21:57:27.012 Locale Setting: C \| 2022-12-19 21:57:27.012 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2022-12-19 21:57:27.013 Allowed protected custom studies: \| 2022-12-19 21:57:27.013 Crash reporter started: true \| 2022-12-19 21:57:27.013 ZNZ22-CBOT 1 Min #3 \| Reloading chart. \| 2022-12-19 21:59:43.960 Mapping ZNZ22-CBOT to ZNZ22. Service code: cbot \| 2022-12-19 21:59:44.046 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ZNZ22-CBOT (ZNZ22). ID: 2 Service code: cbot \| 2022-12-19 21:59:44.046 SC DTC Delayed Exchange Data \| Requesting security definition data for: ZNZ22-CBOT (ZNZ22). ID: 2 \| 2022-12-19 21:59:44.046 Added historical Intraday data request for ZNZ22-CBOT to the queue. \| 2022-12-19 21:59:44.047 Intraday data recording state for symbol ZNZ22-CBOT is set to download 'Pending'. \| 2022-12-19 21:59:44.047 Triggering next historical data download in queue. \| 2022-12-19 21:59:44.047 Delaying start of download for ZNZ22-CBOT. \| 2022-12-19 21:59:44.049 SC DTC Delayed Exchange Data \| Received security definition for symbol ZNZ22-CBOT \| 2022-12-19 21:59:44.307 HD Request # 6 \| Downloading Intraday chart data for ZNZ22-CBOT to the file ZNZ22-CBOT.scid. Service: cbot \| 2022-12-19 21:59:49.967 HD Request # 6 \| Download start date-time: 2022-09-08 17:02:13.000000. File last date-time: 2022-09-08 17:02:13.665073 \| 2022-12-19 21:59:49.967 HD Request # 6 \| Using server: ds23.sierracharts.com port 10149 \| 2022-12-19 21:59:49.967 Socket (1) \| Creating socket. \| 2022-12-19 21:59:49.968 Socket (1) \| New receive buffer size: 5242880 \| 2022-12-19 21:59:49.968 Socket (1) \| Connecting to IP: 142.215.17.190. \| 2022-12-19 21:59:49.968 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2022-12-19 21:59:50.316 HD Request # 6 \| Sending historical data logon request message. \| 2022-12-19 21:59:50.316 HD Request # 6 \| Requesting Intraday data. Start date-time: 2022-09-08 17:02:13. Record interval: 0. Symbol: ZNZ22 \| 2022-12-19 21:59:51.002 HD Request # 6 \| Decompressing data. \| 2022-12-19 21:59:51.211 HD Request # 6 \| Receiving Intraday data for ZNZ22-CBOT starting at 2022-09-08 17:02:13.410000 \| 2022-12-19 21:59:51.232 HD Request # 6 \| Timestamp of first Intraday data file record written: 2022-09-08 17:02:13.669000. \| 2022-12-19 21:59:51.964 ZNH23-CBOT[M] 1 Min #3 \| Reloading chart. \| 2022-12-19 21:59:52.314 File >> Disconnect selected. \| 2022-12-19 22:00:14.189 HD Request # 6 \| Active download canceled. \| 2022-12-19 22:00:14.189 Historical data download thread signaled to stop. \| 2022-12-19 22:00:14.189 Socket (1) \| CloseSocket call. \| 2022-12-19 22:00:14.189 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2022-12-19 22:00:14.190 HD Request # 6 \| Received 1406132 Intraday data records from 2022-09-08 17:02:13.410000 to 2022-09-16 13:10:02.364001 (7.8 days) and wrote 1406054 records for ZNZ22-CBOT \| 2022-12-19 22:00:14.191 HD Request # 6 \| Add time&sales data \| Remembered last file record date-time: 2022-09-16 11:10:02.364001 \| 2022-12-19 22:00:14.202 HD Request # 6 \| Completion time: 25s. \| 2022-12-19 22:00:14.202 HD Request # 6 \| Intraday data download complete for ZNZ22-CBOT. Unique request ID: 7 \| 2022-12-19 22:00:14.202 Removing historical data download ID 7. \| 2022-12-19 22:00:14.202 Real-time Intraday chart data file updates started for ZNZ22-CBOT \| 2022-12-19 22:00:14.202 Intraday chart data file opened for ZNZ22-CBOT \| 2022-12-19 22:00:14.202 HD Request # 6 \| Enabling Intraday chart updating for symbol. \| 2022-12-19 22:00:14.202 Triggering next historical data download in queue. \| 2022-12-19 22:00:14.202 SC DTC Delayed Exchange Data \| Waiting for socket receive thread to end \| 2022-12-19 22:00:14.211 DTC Client socket (4) \| CloseSocket call. \| 2022-12-19 22:00:14.211 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2022-12-19 22:00:14.211 DTC Client socket (4) \| Shutdown started. Waiting for graceful close. \| 2022-12-19 22:00:14.211 SC Data - All Services \| Disconnected. \| 2022-12-19 22:00:14.211 No download requests in the queue to start downloads for. \| 2022-12-19 22:00:14.211 SC Data - All Services \| Connected to server complete. \| 2022-12-19 22:00:17.496 Triggering next historical data download in queue. \| 2022-12-19 22:00:17.497 Triggering next historical data download in queue. \| 2022-12-19 22:00:17.497 Triggering next historical data download in queue. \| 2022-12-19 22:00:17.497 Triggering next historical data download in queue. \| 2022-12-19 22:00:17.497 No download requests in the queue to start downloads for. \| 2022-12-19 22:00:17.507 No download requests in the queue to start downloads for. \| 2022-12-19 22:00:17.507 No download requests in the queue to start downloads for. \| 2022-12-19 22:00:17.507 No download requests in the queue to start downloads for. \| 2022-12-19 22:00:17.507 Mapping ZNH23-CBOT to ZNH23. Service code: cbot \| 2022-12-19 22:00:17.509 Using symbol data fast lookup vector \| 2022-12-19 22:00:17.509 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ZNH23-CBOT (ZNH23). ID: 1 Service code: cbot \| 2022-12-19 22:00:17.509 SC DTC Delayed Exchange Data \| Connecting to the server ds26.sierracharts.com. Port 10043 \| 2022-12-19 22:00:17.509 SC DTC Delayed Exchange Data \| Requesting security definition data for: ZNH23-CBOT (ZNH23). ID: 1 \| 2022-12-19 22:00:17.509 Added historical Intraday data request for ZNH23-CBOT to the queue. \| 2022-12-19 22:00:17.509 Intraday data recording state for symbol ZNH23-CBOT is set to download 'Pending'. \| 2022-12-19 22:00:17.509 Triggering next historical data download in queue. \| 2022-12-19 22:00:17.509 DTC Client socket (2) \| Creating socket. \| 2022-12-19 22:00:17.513 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2022-12-19 22:00:17.513 DTC Client socket (2) \| Connecting to IP: 142.215.17.188. \| 2022-12-19 22:00:17.513 Delaying start of download for ZNH23-CBOT. \| 2022-12-19 22:00:17.525 SC DTC Delayed Exchange Data \| Network connection to server complete. \| 2022-12-19 22:00:17.690 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2022-12-19 22:00:17.690 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS. Compression: standard \| 2022-12-19 22:00:17.690 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2022-12-19 22:00:17.897 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2022-12-19 22:00:17.897 SC DTC Delayed Exchange Data \| Received logon response. \| 2022-12-19 22:00:18.754 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2022-12-19 22:00:18.754 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2022-12-19 22:00:18.754 SC DTC Delayed Exchange Data \| Successfully connected. \| 2022-12-19 22:00:18.754 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2022-12-19 22:00:18.754 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ZNH23-CBOT -> ZNH23 \| 2022-12-19 22:00:18.754 SC DTC Delayed Exchange Data \| Received security definition for symbol ZNH23-CBOT \| 2022-12-19 22:00:19.165 Requesting market depth updates for: ZNH23-CBOT if supported. \| 2022-12-19 22:00:22.485 SC DTC Delayed Exchange Data \| Clearing market depth for ZNH23-CBOT \| 2022-12-19 22:00:22.752 HD Request # 7 \| Downloading Intraday chart data for ZNH23-CBOT to the file ZNH23-CBOT.scid. Service: cbot \| 2022-12-19 22:00:24.016 HD Request # 7 \| Download start date-time: 2022-12-19 21:49:58.000000. File last date-time: 2022-12-19 21:49:58.883000 \| 2022-12-19 22:00:24.017 HD Request # 7 \| Using server: ds26.sierracharts.com port 10150 \| 2022-12-19 22:00:24.017 Socket (3) \| Creating socket. \| 2022-12-19 22:00:24.017 Socket (3) \| New receive buffer size: 5242880 \| 2022-12-19 22:00:24.017 Socket (3) \| Connecting to IP: 142.215.17.188. \| 2022-12-19 22:00:24.017 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2022-12-19 22:00:24.375 HD Request # 7 \| Sending historical data logon request message. \| 2022-12-19 22:00:24.375 HD Request # 7 \| Requesting Intraday data. Start date-time: 2022-12-19 21:49:58. Record interval: 0. Symbol: ZNH23 \| 2022-12-19 22:00:25.104 HD Request # 7 \| Decompressing data. \| 2022-12-19 22:00:25.267 HD Request # 7 \| Receiving Intraday data for ZNH23-CBOT starting at 2022-12-19 21:49:58.883000 \| 2022-12-19 22:00:25.268 Socket (3) \| CloseSocket call. \| 2022-12-19 22:00:25.268 Historical data download thread signaled to stop. \| 2022-12-19 22:00:25.268 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2022-12-19 22:00:25.268 HD Request # 7 \| Timestamp of first Intraday data file record written: 2022-12-19 21:50:08.427000. \| 2022-12-19 22:00:25.268 HD Request # 7 \| Received 11 Intraday data records from 2022-12-19 21:49:58.883000 to 2022-12-19 21:50:22.842001 (24.0 seconds) and wrote 10 records for ZNH23-CBOT \| 2022-12-19 22:00:25.269 HD Request # 7 \| Add time&sales data \| Remembered last file record date-time: 2022-12-19 20:50:22.842001 \| 2022-12-19 22:00:25.279 HD Request # 7 \| Completion time: 1s. \| 2022-12-19 22:00:25.279 HD Request # 7 \| Intraday data download complete for ZNH23-CBOT. Unique request ID: 8 \| 2022-12-19 22:00:25.279 Removing historical data download ID 8. \| 2022-12-19 22:00:25.279 Real-time Intraday chart data file updates started for ZNH23-CBOT \| 2022-12-19 22:00:25.279 Intraday chart data file opened for ZNH23-CBOT \| 2022-12-19 22:00:25.279 HD Request # 7 \| Enabling Intraday chart updating for symbol. \| 2022-12-19 22:00:25.279 Triggering next historical data download in queue. \| 2022-12-19 22:00:25.279 No download requests in the queue to start downloads for. \| 2022-12-19 22:00:25.279 Socket (3) \| Socket gracefully closed by remote side. \| 2022-12-19 22:00:25.436 Socket (3) \| Closed. \| 2022-12-19 22:00:25.436 Opened cached Intraday file: C:\SierraChart\Data\ZNH23-CBOT.scid. Thread ID: 2168 \| 2022-12-19 22:00:25.923

[2022-12-19 23:27:11] #4 [Go To First Post]
John - SC Support - Posts: 31059
You have the following exchange active: CME with Market Depth for Non-Professional Trading Accounts But you are trying to view a symbol from the CBOT. Note that the above exchange is NOT the full CME Group, it is just the CME exchange within the CME Group. You can modify your exchange selections at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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