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Date/Time: Fri, 19 Apr 2024 08:57:44 +0000

How to Post a Message for Support

chartbook not working

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[2022-12-13 11:54:44] #1 [Go To First Post]
User411320 - Posts: 239
just a black screen and already clicked "translate to current service"

[2022-12-13 13:14:17] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-13 14:01:15] #3 [Go To First Post]
User411320 - Posts: 239
Software version: 2457 64-bit \| 2022-12-13 08:57:35.942 Primary Thread ID: 1872 \| 2022-12-13 08:57:35.942 Usage end date: 2023-01-09 \| 2022-12-13 08:57:35.942 Enabled for: Advanced Features 2. \| 2022-12-13 08:57:35.942 Enabled for: Sierra Chart Historical Data Service. \| 2022-12-13 08:57:35.942 Enabled for: Denali Real-Time Exchange Data Feed. \| 2022-12-13 08:57:35.942 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-12-13 08:57:35.942 Enabled for exchange2: CME \| 2022-12-13 08:57:35.942 Enabled for exchange2: fairx_exchange.data \| 2022-12-13 08:57:35.942 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-12-13 08:57:35.942 Current selected Data/Trading service: Teton CME Order Routing \| 2022-12-13 08:57:35.942 Custom symbol settings values: enabled \| 2022-12-13 08:57:35.942 Chart Update Interval: 500 \| 2022-12-13 08:57:35.942 Intraday Data Storage Time Unit: 0 \| 2022-12-13 08:57:35.942 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2022-12-13 08:57:35.942 2022-12-13 13:57:35 Local computer time in UTC \| 2022-12-13 08:57:35.942 2022-12-13 08:57:35 Local computer time in SC Time Zone \| 2022-12-13 08:57:35.942 2022-12-13 11:26:23 Server time in UTC \| 2022-12-13 08:57:35.942 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2022-12-13 08:57:35.942 Program path: C:\SierraChart\ \| 2022-12-13 08:57:35.942 Data Files path: C:\SierraChart\Data\ \| 2022-12-13 08:57:35.942 OS Version Number: 10.0 \| 2022-12-13 08:57:35.943 Locale Setting: C \| 2022-12-13 08:57:35.943 DLLs: SST_DEL_64.dll, UserContributedStudies_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, Zyp Trade_Your_Plan_64.dll, zyp_orderflow_1_basic_2151_64.dll \| 2022-12-13 08:57:35.945 Allowed protected custom studies: zyp_app, zyp_pack1, zyp_pack2 \| 2022-12-13 08:57:35.945 Crash reporter started: true \| 2022-12-13 08:57:35.945 Added historical Intraday data request for ESZ22_FUT_CME to the queue. \| 2022-12-13 08:58:26.429 Intraday data recording state for symbol ESZ22_FUT_CME is set to download 'Pending'. \| 2022-12-13 08:58:26.429 Triggering next historical data download in queue. \| 2022-12-13 08:58:26.429 Added historical Daily data request for ESZ22_FUT_CME to the queue. \| 2022-12-13 08:58:26.429 Triggering next historical data download in queue. \| 2022-12-13 08:58:26.429 Added historical Intraday data request for ESH23_FUT_CME to the queue. \| 2022-12-13 08:58:26.430 Intraday data recording state for symbol ESH23_FUT_CME is set to download 'Pending'. \| 2022-12-13 08:58:26.430 Added historical Daily data request for ESH23_FUT_CME to the queue. \| 2022-12-13 08:58:26.430 HD Request # 29 \| Downloading Intraday chart data for ESZ22_FUT_CME to the file ESZ22_FUT_CME.scid. Service: cme \| 2022-12-13 08:58:26.431 Reloading all charts with filename: ESZ22_FUT_CME.scid \| 2022-12-13 08:58:28.128 HD Request # 29 \| Download start date-time: 2022-09-05 20:00:00.000000. File last date-time: 00:00:00.000000 \| 2022-12-13 08:58:28.129 HD Request # 30 \| Downloading Historical Daily chart data for ESZ22_FUT_CME. Starting date: 1972-12-13. Service: sc_futures_direct.dtc.trading \| 2022-12-13 08:58:28.129 HD Request # 29 \| Using server: ds21.sierracharts.com port 10150 \| 2022-12-13 08:58:28.129 Socket (5) \| Creating socket. \| 2022-12-13 08:58:28.131 Socket (5) \| New receive buffer size: 5242880 \| 2022-12-13 08:58:28.131 Socket (5) \| Connecting to IP: 216.1.90.129. \| 2022-12-13 08:58:28.131 ESZ22_FUT_CME[M] Renko 4t #9 \| Reloading chart. \| 2022-12-13 08:58:28.232 Loading market depth data. \| 2022-12-13 08:58:28.238 ESZ22_FUT_CME[M] Renko 4t #9 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ22_FUT_CME.scid \| 2022-12-13 08:58:28.240 HD Request # 29 \| Setting DTC encoding to Binary VLS \| 2022-12-13 08:58:28.314 HD Request # 29 \| Sending historical data logon request message. \| 2022-12-13 08:58:28.314 HD Request # 30 \| Requesting historical Daily data for ESZ22 starting at 1972-12-12. SC External HD service. \| 2022-12-13 08:58:28.838 HD Request # 29 \| Requesting Intraday data. Start date-time: 2022-09-05 20:00:00. Record interval: 0. Symbol: ESZ22 \| 2022-12-13 08:58:28.877 HD Request # 29 \| Decompressing data. \| 2022-12-13 08:58:28.964 HD Request # 30 \| Receiving historical Daily data for ESZ22_FUT_CME starting at 2021-06-04. \| 2022-12-13 08:58:29.078 HD Request # 30 \| Writing historical Daily data to the file ESZ22_FUT_CME.dly. \| 2022-12-13 08:58:29.079 HD Request # 30 \| Bytes received: 20392 \| 2022-12-13 08:58:29.086 HD Request # 30 \| Received 385 Daily data records from 2021-06-04 00:00:00 to 2022-12-12 00:00:00 (557.0 days) and wrote 385 records for ESZ22_FUT_CME \| 2022-12-13 08:58:29.086 HD Request # 30 \| Completion time: 1s. \| 2022-12-13 08:58:29.087 HD Request # 30 \| Daily data download complete for ESZ22_FUT_CME. Unique request ID: 30 \| 2022-12-13 08:58:29.087 Removing historical data download ID 30. \| 2022-12-13 08:58:29.087 Triggering next historical data download in queue. \| 2022-12-13 08:58:29.087 HD Request # 31 \| Downloading Historical Daily chart data for ESH23_FUT_CME. Starting date: 1972-12-13. Service: sc_futures_direct.dtc.trading \| 2022-12-13 08:58:29.087 HD Request # 29 \| Receiving Intraday data for ESZ22_FUT_CME starting at 2022-09-05 20:00:16.935000 \| 2022-12-13 08:58:29.153 HD Request # 29 \| Timestamp of first Intraday data file record written: 2022-09-05 20:00:16.935000. \| 2022-12-13 08:58:29.447 HD Request # 31 \| Requesting historical Daily data for ESH23 starting at 1972-12-12. SC External HD service. \| 2022-12-13 08:58:29.825 HD Request # 31 \| Receiving historical Daily data for ESH23_FUT_CME starting at 2021-06-04. \| 2022-12-13 08:58:30.105 HD Request # 31 \| Writing historical Daily data to the file ESH23_FUT_CME.dly. \| 2022-12-13 08:58:30.106 HD Request # 31 \| Bytes received: 19599 \| 2022-12-13 08:58:30.115 HD Request # 31 \| Received 385 Daily data records from 2021-06-04 00:00:00 to 2022-12-12 00:00:00 (557.0 days) and wrote 385 records for ESH23_FUT_CME \| 2022-12-13 08:58:30.115 HD Request # 31 \| Completion time: 1s. \| 2022-12-13 08:58:30.115 HD Request # 31 \| Daily data download complete for ESH23_FUT_CME. Unique request ID: 32 \| 2022-12-13 08:58:30.115 Removing historical data download ID 32. \| 2022-12-13 08:58:30.115 Triggering next historical data download in queue. \| 2022-12-13 08:58:30.115 No download requests in the queue to start downloads for. \| 2022-12-13 08:58:30.115 Socket (5) \| New receive buffer size: 10485760 \| 2022-12-13 08:58:39.554 Socket (5) \| New receive buffer size: 16777216 \| 2022-12-13 08:58:43.262

[2022-12-13 15:21:02] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
The Intraday data for ESZ22_FUT_CME is being downloaded at the time that this log was posted. It should have completed by now. If the chart is blank, check the Session Times: Intraday Chart or Chart Bars Not Updating \| Blank Intraday Chart \| "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-13 15:21:14

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