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Date/Time: Thu, 20 Jun 2024 18:04:53 +0000



Data feed

View Count: 385

[2022-12-06 20:11:34]
User344478 - Posts: 144
Live trading platform has been set up.
But real-time data subscription is not enabled, and download failed. Error downloading historical intraday data is not allowed. Instrument symbol is MYM
[2022-12-06 23:02:17]
John - SC Support - Posts: 32495
You do not have any exchanges active on our Denali Exchange Data Feed. You can activate the exchange(s) you need at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-07 14:35:46]
User344478 - Posts: 144
I can't activate the exchange because you show service balance is $0.80. I have paid $98.00 on December 05, 2022, at 14:59 ET, using PAYPAL to SIERRA CHART 3074170710. My Citi bank debit card ending 9618, Transaction Type Debit Card Purchase.
[2022-12-07 17:32:00]
John - SC Support - Posts: 32495
We received the payment of $98.00 on December 5, 2022 and then you activated package 10 for 3 months at a cost of $97.20, which is why you only had $0.80 in your account.

If you have not already noticed, we have activated the exchange for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-03-07 01:02:38]
User344478 - Posts: 144
Software version: 2457 64-bit | 2023-03-06 19:48:00.821
Primary Thread ID: 8532 | 2023-03-06 19:48:00.821
Usage end date: 2023-06-14 | 2023-03-06 19:48:00.821
Enabled for: Sierra Chart Historical Data Service. | 2023-03-06 19:48:00.821
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-06 19:48:00.821
Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-06 19:48:00.821
Enabled for exchange2: CBOT | 2023-03-06 19:48:00.821
Enabled for exchange2: fairx_exchange.data | 2023-03-06 19:48:00.821
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-06 19:48:00.821
Current selected Data/Trading service: CQG WebAPI | 2023-03-06 19:48:00.821
Custom symbol settings values: enabled | 2023-03-06 19:48:00.822
Chart Update Interval: 200 | 2023-03-06 19:48:00.822
Intraday Data Storage Time Unit: 1 | 2023-03-06 19:48:00.822
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-03-06 19:48:00.822
2023-03-07 00:48:00 Local computer time in UTC | 2023-03-06 19:48:00.822
2023-03-06 19:48:00 Local computer time in SC Time Zone | 2023-03-06 19:48:00.822
2023-03-07 00:02:34 Server time in UTC | 2023-03-06 19:48:00.822
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-03-06 19:48:00.822
Program path: C:\SierraChart\ | 2023-03-06 19:48:00.822
Data Files path: C:\SierraChart\Data\ | 2023-03-06 19:48:00.822
OS Version Number: 10.0 | 2023-03-06 19:48:00.822
Locale Setting: C | 2023-03-06 19:48:00.822
DLLs: UserContributedStudies_64.dll | 2023-03-06 19:48:00.822
Allowed protected custom studies: | 2023-03-06 19:48:00.822
Crash reporter started: true | 2023-03-06 19:48:00.823


CQG WebAPI | Connecting to server api.cqg.com | 2023-03-06 19:55:00.075
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-03-06 19:55:00.075
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-03-06 19:55:00.076
CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-03-06 19:55:00.076
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2023-03-06 19:55:00.076
CQG WebSocket | Opening WebSocket. | 2023-03-06 19:55:00.129
CQG WebSocket | Sending WebSocket handshake. | 2023-03-06 19:55:00.129
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-03-06 19:55:00.293
CQG WebSocket | Server header | Connection: upgrade | 2023-03-06 19:55:00.293
CQG WebSocket | Server header | Sec-WebSocket-Accept: pvTErjT512lP8LfHcHRYuS+Vcbg= | 2023-03-06 19:55:00.293
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-03-06 19:55:00.293
CQG WebSocket | Server header | Upgrade: websocket | 2023-03-06 19:55:00.293
CQG WebSocket | Server header | | 2023-03-06 19:55:00.293
CQG WebSocket | Web socket state is now open. | 2023-03-06 19:55:00.293
CQG WebAPI | WebSocket connected. | 2023-03-06 19:55:00.293
CQG WebAPI | Sending market data logon message. | 2023-03-06 19:55:00.293
CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-03-06 19:55:00.374
CQG WebSocket socket (1) | CloseSocket call. | 2023-03-06 19:55:00.377
CQG WebAPI | Disconnected. | 2023-03-06 19:55:00.377
CQG WebAPI | Not reconnecting due to connection error condition. | 2023-03-06 19:55:00.378
CQG WebSocket | WebSocket closed. | 2023-03-06 19:55:00.378
CQG WebAPI | WebSocket closed. | 2023-03-06 19:55:00.378
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-03-06 19:55:00.378
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-03-06 19:55:00.429
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-03-06 19:55:00.429
CQG WebSocket socket (2) | Deleting network socket now after delay. | 2023-03-06 19:55:26.643
CQG WebSocket socket (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-03-06 19:55:56.644
CQG WebSocket socket (4) | Closed. | 2023-03-06 19:55:56.644
CQG WebSocket socket (4) | Deleting network socket now after delay. | 2023-03-06 19:56:26.652
Date Time Of Last Edit: 2023-03-07 10:55:37
[2023-03-07 10:57:11]
Sierra_Chart Engineering - Posts: 15019
This is the relevant message:

CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-03-06 19:55:00.374

Refer to number 12 here:
CQG Trading Platform Service: Common Error Messages


To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-03-07 10:57:51

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