Support Board
Date/Time: Tue, 16 Sep 2025 22:02:25 +0000
BMF-B3 and OSE live market data
View Count: 509
| [2022-12-01 15:50:06] |
| pa_trader - Posts: 36 |
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i’m using CQG-WebAPI with Sierra (on the correct older version) and getting live and historical market data for a variety of exchanges (CME group, Eurex, ICE, ASX etc), but for some inexplicable reason BMF-B3 and OSE refuse to cooperate with this setup. my broker is RJ O’Brien and neither CQG nor RJO can figure out why it’s not working as all the real time subscriptions and enablements are set up correctly. Could you please help me with this, or point me in the right direction. thank you |
| [2022-12-02 00:29:23] |
| Sierra_Chart Engineering - Posts: 20900 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-02 13:12:06] |
| pa_trader - Posts: 36 |
|
pls see below: ======================================================= for BMF-B3 =============================================================================================== CQG WebAPI | Using primary service for historical data for F.US.DOLZ22 | 2022-12-02 08:10:46.271 Added historical Intraday data request for F.US.DOLZ22 to the queue. | 2022-12-02 08:10:46.271 Intraday data recording state for symbol F.US.DOLZ22 is set to download 'Pending'. | 2022-12-02 08:10:46.271 Triggering next historical data download in queue. | 2022-12-02 08:10:46.271 Reloading all charts with filename: F.US.DOLZ22.scid | 2022-12-02 08:10:46.271 HD Request # 45 | Downloading Intraday chart data for F.US.DOLZ22 to the file F.US.DOLZ22.scid. Service: cqg | 2022-12-02 08:10:46.271 HD Request # 45 | Performing multistage download. Downloading Minute data first. | 2022-12-02 08:10:46.271 HD Request # 45 | Download start date-time: 2022-05-30 09:10:46.000000. File last date-time: 00:00:00.000000 | 2022-12-02 08:10:46.271 HD Request # 45 | Disabling Intraday chart updating for symbol. | 2022-12-02 08:10:46.271 HD Request # 45 | Requesting historical Minute data. | 2022-12-02 08:10:46.271 HD Request # 45 | Error downloading historical Intraday data for F.US.DOLZ22. Instrument F.US.DOL (corresponding to ID 41) is not allowed. | 2022-12-02 08:10:46.344 HD Request # 45 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.DOLZ22 | 2022-12-02 08:10:46.344 HD Request # 45 | Completion time: 0s. | 2022-12-02 08:10:46.344 HD Request # 45 | Intraday data download complete for F.US.DOLZ22. Unique request ID: 41 | 2022-12-02 08:10:46.344 Added historical Intraday data request for F.US.DOLZ22 to the queue. | 2022-12-02 08:10:46.344 Triggering next historical data download in queue. | 2022-12-02 08:10:46.344 HD Request # 46 | Downloading Intraday chart data for F.US.DOLZ22 to the file F.US.DOLZ22.scid. Service: cqg | 2022-12-02 08:10:46.344 HD Request # 46 | Rounding start date-time down to the minute: 2022-05-30 09:10:00.000 | 2022-12-02 08:10:46.344 HD Request # 46 | Download start date-time: 2022-05-30 09:10:00.000000. File last date-time: 00:00:00.000000 | 2022-12-02 08:10:46.344 HD Request # 46 | Requesting historical Tick data. | 2022-12-02 08:10:46.344 F.US.DOLZ22 60 Min #30 | Reloading chart. | 2022-12-02 08:10:46.397 F.US.DOLZ22 60 Min #30 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart - CQG\Data\F.US.DOLZ22.scid | 2022-12-02 08:10:46.400 HD Request # 46 | Error downloading historical Intraday data for F.US.DOLZ22. Instrument F.US.DOL (corresponding to ID 41) is not allowed. Result=103. Num Quotes=0 | 2022-12-02 08:10:46.403 HD Request # 46 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.DOLZ22 | 2022-12-02 08:10:46.403 HD Request # 46 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-12-02 08:10:46.404 HD Request # 46 | Completion time: 0s. | 2022-12-02 08:10:46.404 HD Request # 46 | Intraday data download complete for F.US.DOLZ22. Unique request ID: 41 | 2022-12-02 08:10:46.404 Removing historical data download ID 41. | 2022-12-02 08:10:46.404 Real-time Intraday chart data file updates started for F.US.DOLZ22 | 2022-12-02 08:10:46.404 Intraday chart data file opened for F.US.DOLZ22 | 2022-12-02 08:10:46.404 HD Request # 46 | Enabling Intraday chart updating for symbol. | 2022-12-02 08:10:46.404 Triggering next historical data download in queue. | 2022-12-02 08:10:46.404 No download requests in the queue to start downloads for. | 2022-12-02 08:10:46.404 ================================================== FOR OSE ========================================================================== CQG WebAPI | Using primary service for historical data for F.US.JGBZ22 | 2022-12-02 08:11:19.682 Added historical Intraday data request for F.US.JGBZ22 to the queue. | 2022-12-02 08:11:19.682 Intraday data recording state for symbol F.US.JGBZ22 is set to download 'Pending'. | 2022-12-02 08:11:19.682 Triggering next historical data download in queue. | 2022-12-02 08:11:19.682 Reloading all charts with filename: F.US.JGBZ22.scid | 2022-12-02 08:11:19.682 HD Request # 47 | Downloading Intraday chart data for F.US.JGBZ22 to the file F.US.JGBZ22.scid. Service: cqg | 2022-12-02 08:11:19.682 HD Request # 47 | Performing multistage download. Downloading Minute data first. | 2022-12-02 08:11:19.682 HD Request # 47 | Download start date-time: 2022-05-30 09:11:19.000000. File last date-time: 00:00:00.000000 | 2022-12-02 08:11:19.682 HD Request # 47 | Disabling Intraday chart updating for symbol. | 2022-12-02 08:11:19.682 HD Request # 47 | Requesting historical Minute data. | 2022-12-02 08:11:19.682 HD Request # 47 | Error downloading historical Intraday data for F.US.JGBZ22. Instrument F.US.JGB (corresponding to ID 3) is not allowed. | 2022-12-02 08:11:19.724 HD Request # 47 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.JGBZ22 | 2022-12-02 08:11:19.724 HD Request # 47 | Completion time: 0s. | 2022-12-02 08:11:19.724 HD Request # 47 | Intraday data download complete for F.US.JGBZ22. Unique request ID: 42 | 2022-12-02 08:11:19.724 Added historical Intraday data request for F.US.JGBZ22 to the queue. | 2022-12-02 08:11:19.724 Triggering next historical data download in queue. | 2022-12-02 08:11:19.724 HD Request # 48 | Downloading Intraday chart data for F.US.JGBZ22 to the file F.US.JGBZ22.scid. Service: cqg | 2022-12-02 08:11:19.724 HD Request # 48 | Rounding start date-time down to the minute: 2022-05-30 09:11:00.000 | 2022-12-02 08:11:19.724 HD Request # 48 | Download start date-time: 2022-05-30 09:11:00.000000. File last date-time: 00:00:00.000000 | 2022-12-02 08:11:19.724 HD Request # 48 | Requesting historical Tick data. | 2022-12-02 08:11:19.724 HD Request # 48 | Error downloading historical Intraday data for F.US.JGBZ22. Instrument F.US.JGB (corresponding to ID 3) is not allowed. Result=103. Num Quotes=0 | 2022-12-02 08:11:19.777 HD Request # 48 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.JGBZ22 | 2022-12-02 08:11:19.777 HD Request # 48 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-12-02 08:11:19.777 HD Request # 48 | Completion time: 0s. | 2022-12-02 08:11:19.777 HD Request # 48 | Intraday data download complete for F.US.JGBZ22. Unique request ID: 42 | 2022-12-02 08:11:19.777 Removing historical data download ID 42. | 2022-12-02 08:11:19.777 Real-time Intraday chart data file updates started for F.US.JGBZ22 | 2022-12-02 08:11:19.777 Intraday chart data file opened for F.US.JGBZ22 | 2022-12-02 08:11:19.777 HD Request # 48 | Enabling Intraday chart updating for symbol. | 2022-12-02 08:11:19.777 Triggering next historical data download in queue. | 2022-12-02 08:11:19.777 No download requests in the queue to start downloads for. | 2022-12-02 08:11:19.777 F.US.JGBZ22 60 Min #29 | Reloading chart. | 2022-12-02 08:11:19.919 F.US.JGBZ22 60 Min #29 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart - CQG\Data\F.US.JGBZ22.scid | 2022-12-02 08:11:19.922 |
| [2022-12-02 13:26:45] |
| Sierra_Chart Engineering - Posts: 20900 |
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This is the relevant error: HD Request # 45 | Error downloading historical Intraday data for F.US.DOLZ22. Instrument F.US.DOL (corresponding to ID 41) is not allowed. | 2022-12-02 08:10:46.344 And: HD Request # 48 | Error downloading historical Intraday data for F.US.JGBZ22. Instrument F.US.JGB (corresponding to ID 3) is not allowed. Result=103. Num Quotes=0 | 2022-12-02 08:11:19.777 Contact your broker and tell them they need to contact CQG for help. Only CQG can help you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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