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Date/Time: Fri, 14 Jun 2024 16:40:17 +0000



Delayed Data

View Count: 419

[2022-12-01 15:09:12]
Marlin46 - Posts: 34
Wondering wat the issue is as I did a search and another sierra user was having the same issue as I am with delayed data. Any help you can give? thanks.. James Sparks
[2022-12-01 15:20:33]
SC Support - Posts: 1828
Please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME

Then please re-connect to the Data Feed:
File Menu: Connect to Data Feed (File)
[2022-12-01 15:55:48]
Marlin46 - Posts: 34
what happened as they were already activated? did something change? thanks so much..
[2022-12-01 16:13:32]
SC Support - Posts: 1828
Hi Marlin46, from what I can see you should still have delayed streaming data.

Please re-complete the Market Data Agreements and be sure to include your Futures Trading Account Information; your "Clearing Firm" and your "Futures Trading Account Number".
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements

Then please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME
[2022-12-01 16:24:06]
SC Support - Posts: 1828
Our apologies for taking you back to completing the Market Data Agreemnent, but you are omitting your Futures Trading Account Information

Please re-complete the Market Data Agreements and be sure to include your Futures Trading Account Information; your "Clearing Firm" and your "Futures Trading Account Number".
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements
[2022-12-01 17:07:56]
SC Support - Posts: 1828
Thank you for completing the Market Data Agreements.

Now please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME

Then please re-connect to the Data Feed:
File Menu: Connect to Data Feed (File)
[2022-12-01 17:15:05]
Marlin46 - Posts: 34
thanks. I am not sure what is going on it said a few days ago i needed to make a payment I did now is it asking me to pay again? did something change? you keep referring me to number 3 and don't know what you are referring to as i had already been active and paid to avoid a delay in service..
[2022-12-01 17:26:42]
SC Support - Posts: 1828
You would need to pay the CME Group for its Real-time Futures Data every month, if you wish I can activate what you had in November, that will cost you $3.50
[2022-12-01 19:06:08]
Marlin46 - Posts: 34
I paid 10 bucks the other day for that.. what happened to the money?
[2022-12-01 19:11:50]
SC Support - Posts: 1828
I see it there:
Services Surplus: $10.30 USD

If you wish I can activate what you had in November, that will cost you $3.50
(we would take the $3.50 from your Services Surplus of $10.30)
Date Time Of Last Edit: 2022-12-01 19:18:57
[2022-12-01 19:24:08]
Marlin46 - Posts: 34
Thanks you, Respectfully at this point I appreciate it. However no thank you. I wish to terminate for now my subscription completely to Sierra and know that it will cost me 5 bucks to terminate, so please add up what I owe and refund the rest. Thanks so much for your time today. I am no longer wanting to at this point continue with Sierra Charts. I hope you the best and bid you good things. If this is not the proper way to go about please address me to the proper way to do that. I appreciate the assistance in advance. Thanks again and blessings and success to you moving forward!

James Sparks
[2022-12-01 19:37:57]
SC Support - Posts: 1828
Hi James, we are disappointed to lose your business, is there anything we can do to overcome it?

Our apologies for being too deliberate in our assistance today, we have pressure from Exchanges to manage the Market Data Agreements in a certain way and its not easy, and not what we have asked for.
Date Time Of Last Edit: 2022-12-01 19:39:46
[2022-12-01 20:03:58]
Marlin46 - Posts: 34
Thank you so much. Actually I appreciate the gesture, for now it is the way for me to go as life has taken some turns for me and I think that it is time. Maybe soemwhere down the road I will be where this will be something I will do but for now I appreciate your understanding. It isn't just what has happened it is something that has been on the horizon for me and I am grateful for your assistance and help in everything. I hope the best for you all and if you will please honor my request to cancel and refund what I have available that would be great. Keep up the good work and thanks agian for your assistance.

James Sparks
[2022-12-01 20:14:06]
SC Support - Posts: 1828
Understood James, thank you for your business. We will work on your Refund.

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