Support Board
Date/Time: Mon, 09 Jun 2025 20:46:43 +0000
[Locked] - RESOLVED: Binance Data Feed Unavailable
View Count: 1263
| [2022-12-01 11:45:39] |
| Sierra_Chart Engineering - Posts: 19872 |
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The Binance data feed became unavailable since about 8 PM US Eastern time November 30. This is the reason why: "Service unavailable from a restricted location according to 'b. Eligibility' in https://www.binance.com/en/terms. Please contact customer service if you believe you received this message in error." We do access this data feed from US servers. We have to access the data feed out of Europe where we have other servers. We will set that up but give us a few hours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-01 16:25:28] |
| Sierra_Chart Engineering - Posts: 19872 |
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We are finishing with making Binance data available. It is available on one server and the other servers will be completed in about 20 minutes. There is going to be missing historical data from the time of the interruption yesterday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-01 16:25:45
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| [2022-12-01 17:47:48] |
| Sierra_Chart Engineering - Posts: 19872 |
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The Binance data is now available. However there is missing data since the interruption. The missing data may be inconsistent (more or less relative to other servers) among the servers that we have. We will fill in the missing data to the maximum amount we have among the different servers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-02 13:27:33
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