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Date/Time: Fri, 29 Mar 2024 09:21:20 +0000



Data

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[2022-11-22 16:41:25]
User769528 - Posts: 5
Hi

I'm on the right service package but yet, my DAX data is delayed as my trading view seems to be a candle ahead.

Can I have some guidance please?
[2022-11-22 18:32:46]
John - SC Support - Posts: 30444
From what we see, your Current Selected Service is set to SC Data - All Services. As such, you are not getting data from any outside source, and you are not setup to get any real-time data from us, therefore you are getting our Delayed Streaming Data for EUREX, which is 15 minutes behind the real-time data.

In order to get the real-time data for EUREX you need to be on one of our Integrated Packages (packages 10, 11, and 12). Since you are currently on Package 5, the equivalent will be Package 11. Follow these instructions to change your package:
To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.

When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time.

Then, you will need to go through the setup for the Denali Exchange Data Feed, which is at the following link:
Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges*
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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