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Date/Time: Fri, 27 Jan 2023 07:09:11 +0000



No continuous data after logging in.

View Count: 57

[2022-11-21 19:05:29]
User208373 - Posts: 1
Just renewed my service package 10 data yesterday. Logged in today and got all charts to fill with data to the minute, however, the data is not continuous. I can delete and download to get current data, but no more after that.

Please advise settings and their location to fix this problem. I am a long time user of Sierra Charts.

Note: I am running windows 10 on the problem computer and I know it had an update this past weekend. I had to modify my Advanced Internet settings in my control panel to check on TLS 1.0 , 1.1, 1.2, 1.3, in order for my Infinity Futures Log on page to work. My windows 7 machine is operating normally on Sierra currently and data is continuous.

Thanks you,
Frank Chapman
[2022-11-22 01:16:57]
Sierra_Chart Engineering - Posts: 6328
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. We just need to know about one symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-11-22 01:17:06

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