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Date/Time: Mon, 02 Oct 2023 01:37:29 +0000

Please add CQG connection

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[2022-11-21 17:29:59]
User394919 - Posts: 8
Please add CQG connection; I've paid a payment $125.oo on 11/16/2022. Please as fast as you can connect the CQG. I can't trade it. Thanks!!
[2022-11-22 00:45:53]
John - SC Support - Posts: 26610
The first issue you have is that you are on Package 3. You need to be on one of the Integrated Packages (packages 10, 11, and 12) in order to be able to connect to an external trading service (including CQG). To change your package, follow these instructions:

To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.

When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time.

The second issue you are going to have, once you get connected to your CQG account, is that we no longer allow data from CQG for the CME Group and EUREX into Sierra Chart. Therefore, you will need to use the Denali Exchange Data Feed for this data. Refer to the Setup Instructions at the following link:
Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges*
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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