Support Board
Date/Time: Tue, 10 Jun 2025 20:12:18 +0000
Regarding IB Symbol Changes that just took affect (support thread link in body)
View Count: 562
| [2022-11-14 14:46:23] |
| la_twiz - Posts: 13 |
|
Hi - Worked through all the steps Here: *Important Notice*: Interactive Brokers Symbol Changes | Post: 327213 My quote board updates after the above changes are made but charts do not load data (they constantly hang in "downloading historical data"). Am I missing something here? Any troubleshooting advice? Tried everything in those docs Date Time Of Last Edit: 2022-11-14 16:59:35
|
| [2022-11-14 15:24:45] |
| User62936 - Posts: 68 |
|
For me, I did the update last night and data downloads from IB very slowly, so you just have to wait (I left it downloading overnight). The trouble is that it only goes back to Oct 30 for me, so now my hourly charts are very short.
|
| [2022-11-14 17:00:49] |
| Sierra_Chart Engineering - Posts: 19884 |
|
What you need to do in this case is select Edit >> Cancel All Downloads. Make sure the symbols of the charts are correct according to the current symbols in File >> Find Symbol. And then re-download the data following these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-14 17:01:07
|
To post a message in this thread, you need to log in with your Sierra Chart account: