Login Page - Create Account

Support Board


Date/Time: Thu, 12 Jun 2025 06:38:06 +0000



Post From: Regarding IB Symbol Changes that just took affect (support thread link in body)

[2022-11-14 17:00:49]
Sierra_Chart Engineering - Posts: 19895
What you need to do in this case is select Edit >> Cancel All Downloads.

Make sure the symbols of the charts are correct according to the current symbols in File >> Find Symbol.

And then re-download the data following these instructions:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-11-14 17:01:07