Support Board
Date/Time: Tue, 10 Jun 2025 21:49:09 +0000
Buy and Sell Stop Limit orders are Rejected
View Count: 756
| [2022-11-11 15:54:31] |
| User148721 - Posts: 5 |
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Hi, When I submit buy or sell stop limit orders, they are being rejected with the error message: "Rithmic Direct - DTC (Order reject). Info: Instrument reference data database rejected request....." I've copied the error messages pertaining to this problem from my Trade Service Log below. I do have OCO orders attached. Rithmic Direct - DTC (Order reject). Info: Instrument reference data database rejected request. Internal Order ID: 6625. Service Order ID: 57422179. Symbol: nqz2.CME. Account: 40232556 | 2022-11-11 14:41:02.461 * Rithmic Direct - DTC (Order reject). Info: Instrument reference data database rejected request. Internal Order ID: 6628. Service Order ID: 57422190. Symbol: nqz2.CME. Account: 40232556 | 2022-11-11 14:41:09.992 * Buy and sell limit orders seem to work fine. I'm using sierra chart version 2448 and on Rithmic Data Thank you for any help. |
| [2022-11-11 16:38:36] |
| Sierra_Chart Engineering - Posts: 19884 |
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This error message is from Rithmic. We have not seen this before. We do not know why Rithmic is rejecting the order. Please contact Rithmic or your broker.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-11 16:38:42
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| [2022-11-11 21:14:47] |
| User148721 - Posts: 5 |
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The broker/FCM responded and told me, the limit portion of the stop limit order, has to be higher (for long entry) or lower (for short entry) than the stop trigger price. Is there another method/order type I can use to have a stop limit trigger, then a limit order is placed with -1 tick offset of the trigger stop price? For example: On the NQ, buy stop limit is at 11699.50, and buy limit order is -1 tick offset at 11699.25 when price hits 11699.50. Thank you. |
| [2022-11-12 07:55:09] |
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Use a Triggered Limit order: Order Types: Triggered Limit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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