Support Board
Date/Time: Tue, 10 Jun 2025 21:45:30 +0000
Lost Rithmic Connection
View Count: 397
| [2022-11-11 15:02:51] |
| User581688 - Posts: 2 |
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Lost Rithmic connection about 5:42am pst this morning, was connected fine until then. Using Rithmic through Apex. I understand that I need to upgrade to Service Pack 11 when I renew my usage time (on SP5 now), but still have 5 days left to renew. Apex informed me there is no problem on their end with Rithmic. Thanks.
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| [2022-11-11 15:18:06] |
| Sierra_Chart Engineering - Posts: 19884 |
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We need to determine what the problem is. We first want you to restart Sierra Chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-11 15:45:25] |
| User581688 - Posts: 2 |
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I've restarted about twice already, same result. But this time I cleared the message log as you instructed, restarted, now I'm connected again. But thank you for your quick response to my problem. I'll go ahead and upgrade to SP11 to avoid any future problems. Thanks again. |
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