Support Board
Date/Time: Tue, 10 Jun 2025 21:52:09 +0000
Hi my sierra chart hasnt been able to download data for about two weeks
View Count: 439
| [2022-11-11 06:22:14] |
| User893516 - Posts: 13 |
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here is the copy of the screen i tried to reach out for help multiple times and it seems that there is no one available over there, Is there one person that works around the clock? here is a snap shot of my screen
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 Screenshot (33).png / V - Attached On 2022-11-11 06:21:53 UTC - Size: 281.63 KB - 96 views Attachment Deleted. |
| [2022-11-11 10:28:30] |
| Sierra_Chart Engineering - Posts: 19884 |
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We see you are using Rithmic. Refer to: Rithmic Trading Platform Service: Rithmic Support Policy In your particular case you just need to activate the exchanges you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Once you are using the Denali Data Feed for data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-11 10:32:46
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| [2022-11-11 10:32:20] |
| Sierra_Chart Engineering - Posts: 19884 |
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Post above has been updated with link.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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