Support Board
Date/Time: Thu, 12 Jun 2025 08:01:48 +0000
Problems with denali and rithmic
View Count: 641
| [2022-11-08 12:17:45] |
| Marcel Hagin - Posts: 10 |
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Problems with denali and rithmic Hello, when I connect to Sierrachart with Rithmic and use denali data I am missing two days. See in the picture here I have a gap. If I connect directly only with sierra or also AMP / GQC no data is missing. What do I have to do? Many greetings |
 Screenshot at Nov 08 13-15-23.png / V - Attached On 2022-11-08 12:17:32 UTC - Size: 468.76 KB - 117 views |
| [2022-11-08 12:59:28] |
| Sierra_Chart Engineering - Posts: 19895 |
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Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-08 13:02:02] |
| Marcel Hagin - Posts: 10 |
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Unfortunately, I have done that many times, the gap is still there.
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| [2022-11-08 15:08:34] |
| Sierra_Chart Engineering - Posts: 19895 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-08 15:44:22] |
| Marcel Hagin - Posts: 10 |
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Software version: 2448 64-bit | 2022-11-08 15:42:35.975 Primary Thread ID: 5916 | 2022-11-08 15:42:35.975 Usage end date: 2022-12-09 | 2022-11-08 15:42:35.975 Enabled for: Advanced Features 2. | 2022-11-08 15:42:35.975 Enabled for: Sierra Chart Historical Data Service. | 2022-11-08 15:42:35.975 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-08 15:42:35.975 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-08 15:42:35.975 Enabled for exchange2: CME | 2022-11-08 15:42:35.975 Enabled for exchange2: fairx_exchange.data | 2022-11-08 15:42:35.975 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-08 15:42:35.975 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-11-08 15:42:35.975 Custom symbol settings values: enabled | 2022-11-08 15:42:35.975 Chart Update Interval: 500 | 2022-11-08 15:42:35.975 Intraday Data Storage Time Unit: 0 | 2022-11-08 15:42:35.975 Time Zone: +00:00:00 (UTC+00) | 2022-11-08 15:42:35.975 2022-11-08 15:42:35 Local computer time in UTC | 2022-11-08 15:42:35.975 2022-11-08 15:42:35 Local computer time in SC Time Zone | 2022-11-08 15:42:35.975 2022-11-08 11:29:31 Server time in UTC | 2022-11-08 15:42:35.975 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-11-08 15:42:35.975 Program path: C:\SierraChart\ | 2022-11-08 15:42:35.975 Data Files path: C:\SierraChart\Data\ | 2022-11-08 15:42:35.975 OS Version Number: 10.0 | 2022-11-08 15:42:35.976 Locale Setting: C | 2022-11-08 15:42:35.976 DLLs: UserContributedStudies_64.dll | 2022-11-08 15:42:35.977 Allowed protected custom studies: | 2022-11-08 15:42:35.977 Crash reporter started: true | 2022-11-08 15:42:35.977 Added historical Intraday data request for ESZ2.CME to the queue. | 2022-11-08 15:42:59.635 Intraday data recording state for symbol ESZ2.CME is set to download 'Pending'. | 2022-11-08 15:42:59.635 Triggering next historical data download in queue. | 2022-11-08 15:42:59.635 HD Request # 24 | Downloading Intraday chart data for ESZ2.CME to the file ESZ2.CME.scid. Service: cme | 2022-11-08 15:42:59.635 HD Request # 24 | Download start date-time: 2022-11-04 08:00:00.000000. File last date-time: 2022-11-08 15:42:58.000034 | 2022-11-08 15:42:59.636 HD Request # 24 | Disabling Intraday chart updating for symbol. | 2022-11-08 15:42:59.636 HD Request # 24 | Using server: ds21.sierracharts.com port 10150 | 2022-11-08 15:42:59.636 Socket (2) | Creating socket. | 2022-11-08 15:42:59.639 Socket (2) | New receive buffer size: 5242880 | 2022-11-08 15:42:59.639 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-11-08 15:42:59.639 HD Request # 24 | Setting DTC encoding to Binary VLS | 2022-11-08 15:42:59.894 HD Request # 24 | Sending historical data logon request message. | 2022-11-08 15:42:59.894 HD Request # 24 | Requesting Intraday data. Start date-time: 2022-11-04 08:00:00. Record interval: 0. Symbol: ESZ22 | 2022-11-08 15:43:00.510 HD Request # 24 | Decompressing data. | 2022-11-08 15:43:00.623 HD Request # 24 | Receiving Intraday data for ESZ2.CME starting at 2022-11-04 08:00:00.001000 | 2022-11-08 15:43:00.749 HD Request # 24 | Truncating file to starting date-time of 2022-11-04 08:00:00.001. | 2022-11-08 15:43:00.749 HD Request # 24 | Timestamp of first Intraday data file record written: 2022-11-04 08:00:00.001000. | 2022-11-08 15:43:01.102 Socket (2) | CloseSocket call. | 2022-11-08 15:43:09.227 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-11-08 15:43:09.227 Historical data download thread signaled to stop. | 2022-11-08 15:43:09.267 HD Request # 24 | Received 3238738 Intraday data records from 2022-11-04 08:00:00.001000 to 2022-11-08 15:43:05.614000 (4.3 days) and wrote 3238738 records for ESZ2.CME | 2022-11-08 15:43:09.267 HD Request # 24 | Add time&sales data | Remembered last file record date-time: 2022-11-08 15:43:05.614000 | 2022-11-08 15:43:09.274 Added 86 Time and Sales records to Intraday data file for ESZ2.CME after download. | 2022-11-08 15:43:09.274 HD Request # 24 | Completion time: 10s. | 2022-11-08 15:43:09.275 HD Request # 24 | Intraday data download complete for ESZ2.CME. Unique request ID: 24 | 2022-11-08 15:43:09.275 Removing historical data download ID 24. | 2022-11-08 15:43:09.275 Real-time Intraday chart data file updates started for ESZ2.CME | 2022-11-08 15:43:09.275 Intraday chart data file opened for ESZ2.CME | 2022-11-08 15:43:09.275 HD Request # 24 | Enabling Intraday chart updating for symbol. | 2022-11-08 15:43:09.275 ESZ2.CME/MESZ2.CME 3 Min #3 | Flagging to reload Intraday data on download completion. | 2022-11-08 15:43:09.275 ESZ2.CME 15 Min #5 | Flagging to reload Intraday data on download completion. | 2022-11-08 15:43:09.275 ESZ2.CME 60 Min #8 | Flagging to reload Intraday data on download completion. | 2022-11-08 15:43:09.275 ESZ2.CME/MESZ2.CME 1 Min #7 | Flagging to reload Intraday data on download completion. | 2022-11-08 15:43:09.275 ESZ2.CME [CB] #1 | Flagging to reload Intraday data on download completion. | 2022-11-08 15:43:09.275 Triggering next historical data download in queue. | 2022-11-08 15:43:09.275 No download requests in the queue to start downloads for. | 2022-11-08 15:43:09.275 Socket (2) | Socket gracefully closed by remote side. | 2022-11-08 15:43:09.350 Socket (2) | Closed. | 2022-11-08 15:43:09.350 ESZ2.CME/MESZ2.CME 3 Min #3 | Reloading chart. | 2022-11-08 15:43:09.541 ESZ2.CME [CB] #1 | Reloading chart. | 2022-11-08 15:43:09.558 ESZ2.CME 60 Min #8 | Reloading chart. | 2022-11-08 15:43:09.613 ESZ2.CME 15 Min #5 | Reloading chart. | 2022-11-08 15:43:09.634 ESZ2.CME/MESZ2.CME 1 Min #7 | Reloading chart. | 2022-11-08 15:43:09.653 Opened cached Intraday file: C:\SierraChart\Data\ESZ2.CME.scid. Thread ID: 1988 | 2022-11-08 15:43:11.906 ESZ2.CME/MESZ2.CME 1 Min #7 | StartDateTimeForLoadingOrderFills: 2022-03-14 14:13:00 | 2022-11-08 15:43:33.466 ESZ2.CME/MESZ2.CME 3 Min #3 | StartDateTimeForLoadingOrderFills: 2022-07-12 00:00:00 | 2022-11-08 15:43:43.799 ESZ2.CME 15 Min #5 | StartDateTimeForLoadingOrderFills: 2022-03-14 14:00:00 | 2022-11-08 15:43:45.288 ESZ2.CME 60 Min #8 | StartDateTimeForLoadingOrderFills: 2022-07-12 00:00:00 | 2022-11-08 15:43:45.402 |
| [2022-11-08 18:36:34] |
| Sierra_Chart Engineering - Posts: 19895 |
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The data is being downloaded not far enough back: HD Request # 24 | Requesting Intraday data. Start date-time: 2022-11-04 08:00:00. Record interval: 0. Symbol: ESZ22 | 2022-11-08 15:43:00.510
How are you doing the historical data download? Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Make sure you increase the Maximum Historical Intraday Days to Download setting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-08 19:05:52] |
| Marcel Hagin - Posts: 10 |
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ok i think it is running
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