Support Board
Date/Time: Thu, 12 Jun 2025 08:18:10 +0000
Problems connected to real time data
View Count: 494
| [2022-11-08 01:28:28] |
| Carolyn L Hash - Posts: 2 |
|
Hi, I’m having an issue connecting to real time intraday data. When I first downloaded, I purchased package 11 of the Sierra data feed. It gives me historical and intraday data (intraday data is on a 10-minute delay). I open an AMP futures account after downloading Sierra charts and purchasing SC 11 package. When I was deciding on data with AMP I went with CQG for data because I wanted to add some stuff like the NYSE TICK and VIX. The problem is not connecting the data feeds. When I go to find symbol and find E-mini S&P500 on CQG it has a blank intraday chart (see attachment). I’ve looked through the Sierra charts help center also looked on AMP website and tried to find on YouTube. What am I doing wrong? Thanks, Carolyn |
 Sierra chart Picture.png / V - Attached On 2022-11-08 01:25:57 UTC - Size: 7.65 KB - 103 views Attachment Deleted. |
| [2022-11-08 16:22:00] |
| Sierra_Chart Engineering - Posts: 19895 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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