Support Board
Date/Time: Thu, 12 Jun 2025 08:16:19 +0000
Package 12 trial
View Count: 456
| [2022-11-07 15:34:32] |
| User839715 - Posts: 2 |
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Hello, i just subscribed to an evaluation trial period for package 12 and followed all the instruction to say "yes" to both option "Subcribe market order data when market depth sucribed and "Use separate connection for market by order data". As well as disconnect/reconnect the connection. I also add the column "Combined Bid Ask Market Orders Column and disabled the custom symbol setting. But I'm not getting the MBO data to show up in my chart. Any advise? Do I need to subscribe to the real package 12 in order for data to show up? |
| [2022-11-07 23:31:35] |
| John - SC Support - Posts: 40376 |
|
What is one symbol for which you are trying to get the MBO data?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-08 01:02:08] |
| User839715 - Posts: 2 |
|
/ES Tx |
| [2022-11-08 17:14:22] |
| John - SC Support - Posts: 40376 |
|
The reason you are not getting the MBO data for the ES symbol is because you are not signed up to get the Market Depth data for that symbol. You have the following exchange activated for your account: - Full CME Group for Non-Professional Trading Accounts Which does not include Market Depth. If you just want market depth for the CME exchange (just the one exchange, not the full CME Group) then activate the following exchange in addition to what you already have: - CME with Market Depth for nonprofessional Trading accounts ($11.00 per month) If you want market depth for the entire CME Group, then you will want to deactivate your current exchange and activate the following: - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Note that exchange fees are not refundable (as the exchanges do not give refunds), therefore in the last case you will pay the full amount for the new exchange and not get any refund for the old exchange. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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