Support Board
Date/Time: Thu, 12 Jun 2025 08:10:32 +0000
Sierra Chart not connecting and receiving Data
View Count: 336
| [2022-11-07 15:30:53] |
| User212860 - Posts: 2 |
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Dear Support, at the moment i am not receiving any data or connecting to your servers. My Account has been enabled and i am in credit Please help best regards Paul |
| [2022-11-07 16:14:04] |
| Sierra_Chart Engineering - Posts: 19895 |
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We see you are using CQG. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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