Support Board
Date/Time: Thu, 12 Jun 2025 08:01:48 +0000
Switched to Service package 10 and still not able to trade
View Count: 416
| [2022-11-07 15:19:34] |
| User94545 - Posts: 5 |
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I have CQG data so I switched to Service package 10 as advised. and I have activated Denali Exchange Data feed per instructions. However real-time data still not working and I am getting message "Real-time market data only supported with Sierra Chart data feed for symbol F.US.YMZ22" I am using symbol F.US.YMZ22. So why real-time market data is not working? Thank you AC98428 Date Time Of Last Edit: 2022-11-07 15:53:35
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| [2022-11-07 16:01:45] |
| Sierra_Chart Engineering - Posts: 19895 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-07 16:17:09] |
| User94545 - Posts: 5 |
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Symbol is F.US.YMZ22 I already tried in Symbol settings to "Update from server" and also "Use Custom Symbols Settings Values". There is symbol F.US.YM?## available. Message Log: Software version: 2448 64-bit | 2022-11-07 17:14:26.311 Primary Thread ID: 5780 | 2022-11-07 17:14:26.311 Usage end date: 2023-03-21 | 2022-11-07 17:14:26.311 Enabled for: Sierra Chart Historical Data Service. | 2022-11-07 17:14:26.311 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-07 17:14:26.311 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-07 17:14:26.311 Enabled for exchange2: CME | 2022-11-07 17:14:26.311 Enabled for exchange2: fairx_exchange.data | 2022-11-07 17:14:26.311 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-07 17:14:26.311 Current selected Data/Trading service: CQG WebAPI | 2022-11-07 17:14:26.311 Custom symbol settings values: enabled | 2022-11-07 17:14:26.311 Chart Update Interval: 20 | 2022-11-07 17:14:26.311 Intraday Data Storage Time Unit: 0 | 2022-11-07 17:14:26.311 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-11-07 17:14:26.311 2022-11-07 16:14:26 Local computer time in UTC | 2022-11-07 17:14:26.311 2022-11-07 17:14:26 Local computer time in SC Time Zone | 2022-11-07 17:14:26.311 2022-11-07 16:05:01 Server time in UTC | 2022-11-07 17:14:26.311 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-11-07 17:14:26.311 Program path: C:\SierraChart\ | 2022-11-07 17:14:26.311 Data Files path: C:\SierraChart\Data\ | 2022-11-07 17:14:26.311 OS Version Number: 6.1 | 2022-11-07 17:14:26.312 Locale Setting: C | 2022-11-07 17:14:26.312 DLLs: UserContributedStudies_64.dll | 2022-11-07 17:14:26.312 Allowed protected custom studies: | 2022-11-07 17:14:26.312 Crash reporter started: true | 2022-11-07 17:14:26.312 File >> Disconnect selected. | 2022-11-07 17:14:34.573 CQG WebAPI | Sending Web API Logoff message. | 2022-11-07 17:14:34.574 CQG WebSocket socket (3) | CloseSocket call. | 2022-11-07 17:14:34.574 CQG WebSocket | WebSocket closed. | 2022-11-07 17:14:34.574 CQG WebAPI | WebSocket closed. | 2022-11-07 17:14:34.574 CQG WebAPI | Disconnected. | 2022-11-07 17:14:34.574 CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-11-07 17:14:34.574 CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2022-11-07 17:14:34.610 CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2022-11-07 17:14:34.610 CQG WebAPI | Connecting to server api.cqg.com | 2022-11-07 17:14:39.838 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-11-07 17:14:39.838 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-11-07 17:14:39.984 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-11-07 17:14:39.985 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2022-11-07 17:14:39.985 CQG WebSocket | Opening WebSocket. | 2022-11-07 17:14:40.028 CQG WebSocket | Sending WebSocket handshake. | 2022-11-07 17:14:40.028 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-11-07 17:14:40.150 CQG WebSocket | Server header | Connection: upgrade | 2022-11-07 17:14:40.150 CQG WebSocket | Server header | Sec-WebSocket-Accept: BvrNIUhY8gfkHHBRdhNUnw10B3Y= | 2022-11-07 17:14:40.150 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-11-07 17:14:40.150 CQG WebSocket | Server header | Upgrade: websocket | 2022-11-07 17:14:40.150 CQG WebSocket | Server header | | 2022-11-07 17:14:40.150 CQG WebSocket | Web socket state is now open. | 2022-11-07 17:14:40.150 CQG WebAPI | WebSocket connected. | 2022-11-07 17:14:40.150 CQG WebAPI | Sending market data logon message. | 2022-11-07 17:14:40.150 CQG WebAPI | Base Time: 2022-11-06T19:21:07. 2022-11-06 19:21:07 | 2022-11-07 17:14:40.520 CQG WebAPI | Logon successful. Session Token = nTuxQUvbxZOkXetNMSe95KbEVxp6F7k9xktqws1JvSQM3dXTpi4h16TkK5rnascXmb3H3nzyYED | 2022-11-07 17:14:40.520 CQG WebAPI | Connected to server complete. | 2022-11-07 17:14:40.520 Triggering next historical data download in queue. | 2022-11-07 17:14:40.520 Triggering next historical data download in queue. | 2022-11-07 17:14:40.520 Triggering next historical data download in queue. | 2022-11-07 17:14:40.520 Triggering next historical data download in queue. | 2022-11-07 17:14:40.520 Updated verified funded futures trading account ending date to: 2022-12-07 16:14:40 | 2022-11-07 17:14:40.520 CQG WebAPI | Sending Trade Accounts request message. | 2022-11-07 17:14:40.521 No download requests in the queue to start downloads for. | 2022-11-07 17:14:40.521 No download requests in the queue to start downloads for. | 2022-11-07 17:14:40.521 No download requests in the queue to start downloads for. | 2022-11-07 17:14:40.521 No download requests in the queue to start downloads for. | 2022-11-07 17:14:40.521 Using symbol data fast lookup vector | 2022-11-07 17:14:40.524 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.YMZ22. ID: 1 | 2022-11-07 17:14:40.524 Symbol Error - F.US.YMZ22 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.YMZ22. ID: 1 | 2022-11-07 17:14:40.524 CQG WebAPI | Using primary service for historical data for F.US.YMZ22 | 2022-11-07 17:14:40.524 No historical data client is currently set to download historical Intraday data for F.US.YMZ22. | 2022-11-07 17:14:40.524 Real-time Intraday chart data file updates started for F.US.YMZ22 | 2022-11-07 17:14:40.524 Intraday chart data file opened for F.US.YMZ22 | 2022-11-07 17:14:40.524 CQG WebAPI | Brokerage name: AMP. Account Name: 98428 | 2022-11-07 17:14:40.610 Updated verified funded futures trading account ending date to: 2022-12-07 16:14:40 | 2022-11-07 17:14:40.610 CQG WebAPI | Sending collateral subscribe request. | 2022-11-07 17:14:40.610 CQG WebAPI | Sending positions subscribe request. RequestID: 457588 | 2022-11-07 17:14:40.773 CQG WebAPI | Sending orders subscribe request. RequestID: 457589 | 2022-11-07 17:14:40.773 |
| [2022-11-07 17:27:11] |
| Sierra_Chart Engineering - Posts: 19895 |
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Activate CBOT here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-07 17:49:59] |
| User94545 - Posts: 5 |
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Thank you. It is working now.
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