Support Board
Date/Time: Thu, 12 Jun 2025 08:22:09 +0000
Data not loading
View Count: 477
| [2022-11-04 19:04:50] |
| User843179 - Posts: 7 |
|
Hello There appears to be a problem with my data feed. The message "Error Downloading Historical Intraday Data. Historical data not available for symbol" was displayed in a red box. The symbol is ESZ22-CME. I am connected by the easy solution for getting CME live data, through Ironbeam. I tried connecting to the Teton data feed today but no (M) is displayed next to the chart symbol. I am now missing data between 6 Oct 2022 until 3 Nov 2022 about 70min after US RTH open time. The live data for today, 3 Nov 2022, connected by the SC - All Data, seems to be working as normal, from US RTH open 70+ mins. Can you please help me resolve the issue so that I can get all historical intraday data? |
| [2022-11-04 21:38:28] |
| John - SC Support - Posts: 40376 |
|
Did you have the red box today or yesterday? We did have a problem yesterday with historical data, but that was resolved yesterday afternoon. In order to fill in any missing data follow these instructions: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-05 17:09:59] |
| User843179 - Posts: 7 |
|
Hi thanks, that helped. I had been missing the distinction of right-clicking before the missing data, when doing "delete and re-download data". The missing data has now been filled in. Thanks for your help!
|
| [2022-11-05 17:11:39] |
| User843179 - Posts: 7 |
|
Oh and yes, the red box was on Friday 4 November. I logged in on Thursday 3 November and didn't get any red box on that date. Also no further red boxes since the instances on 4 November.
|
| [2022-11-06 19:03:44] |
| Sierra_Chart Engineering - Posts: 19895 |
|
Good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: