Support Board
Date/Time: Thu, 12 Jun 2025 08:28:19 +0000
Problem with Data and Chart
View Count: 393
| [2022-11-04 19:04:11] |
| User917549 - Posts: 1 |
|
Hello, I once again have a problem with my chart not loading new data, since yesterday. I wrote you already on an old ticket where I adressed this issue before but did not here from you jet. I dont want to rush, I just want to make shure you are reading it. Do I have to open a new ticket? or can I continue an old one? Kind regards |
| [2022-11-04 21:34:41] |
| John - SC Support - Posts: 40376 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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