Support Board
Date/Time: Thu, 12 Jun 2025 08:38:08 +0000
Error when loading number bars?
View Count: 613
| [2022-11-04 17:44:04] |
| User624812 - Posts: 1 |
|
Hello, I recently renewed my account. I connected the account with rithmic for an evaluation account with Bulenox. It is connecting fine and I can open candlestick charts; also, Bulenox checked on their end and told me everything is fine on their end. Can someone please check if there is a reason I cant load the number bars? Note: When I change the connection to the sierra all data, the number bars populate. When I switch back to rithmic, the number bars dont load. I will try and attach a screenshot of the error message. incase the screenshot does not go through, it is a red box and the message ends with "permission denied" (or "access denied"). Thank you very much for your help |
 error message sc.png / V - Attached On 2022-11-04 17:43:51 UTC - Size: 3.81 KB - 148 views |
| [2022-11-04 18:07:05] |
| John - SC Support - Posts: 40376 |
|
You are getting a "Permission Denied" error from Rithmic. Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-04 18:09:13] |
| Sierra_Chart Engineering - Posts: 19896 |
|
That permission denied error is related to historical data. Refer to: Rithmic Trading Platform Service: Rithmic Support Policy You really need to use the Denali Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-04 18:09:52
|
To post a message in this thread, you need to log in with your Sierra Chart account: