Support Board
Date/Time: Fri, 13 Jun 2025 09:43:47 +0000
Connection
View Count: 383
| [2022-11-04 12:47:55] |
| Monserrate G - Posts: 27 |
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Hello, my platform shows that I am connected but I cannot trade for the message keeps saying "Waiting to Download Historical Data." My renewal is set for 11/9/2022. Is my account already closed? It was working fine yesterday. Thank you |
| [2022-11-04 13:04:00] |
| Sierra_Chart Engineering - Posts: 19909 |
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1. Activate the exchange you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed 2. Reconnect to the data feed after that is done: File Menu: Procedure to Reconnect to the Data and Trade Servers 3. Fully re-download the data for each symbol you are charting to make sure you have complete data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-04 13:04:17
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