Support Board
Date/Time: Fri, 13 Jun 2025 10:26:21 +0000
Denali data missing
View Count: 494
| [2022-11-03 14:09:11] |
| User487172 - Posts: 5 |
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Denali data was missing after open chart today, i got no issue earlierand it only happened after NY market open. After suffering data lagging for past few weeks now data is missing. Denali is getting worst worst. Please buck it up. |
 Screenshot 2022-11-03 220822.png / V - Attached On 2022-11-03 14:08:41 UTC - Size: 34.54 KB - 111 views |
| [2022-11-03 14:11:42] |
| John - SC Support - Posts: 40407 |
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Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-03 14:16:15] |
| skylightlava - Posts: 5 |
|
Denali data was missing after open chart today, i got no issue earlierand it only happened after NY market open. After suffering data lagging for past few weeks now data is missing. Denali is getting worst worst. Please buck it up. |
| [2022-11-03 16:36:06] |
| John - SC Support - Posts: 40407 |
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In terms of missing data, follow the instructions at the following link: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) As to lagging data, we have been doing some work on our infrastructure that could be related to this, although we can not say for sure. We are continuing to make changes this week and should have everything done by early next week. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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