Support Board
Date/Time: Fri, 13 Jun 2025 09:27:17 +0000
No live market depth data today
View Count: 462
| [2022-11-02 15:37:21] |
| chrisflow - Posts: 4 |
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My chart isn't showing live market depth (MD) today. As you can see from the link, MD works yesterday and in the past. Today, 930am is the only place where my MD showing, and it is now 1130am. I'm up to date with the latest software, chart package 11 + NASDAQ are all paid for & active. I updated my Windows OS and restarted. I deleted and reloaded all charts. I loaded MD from the cursor 5 times from various places. No luck. Any suggestions? This is my first support post, hope my chart shows up correctly for you. Thanks. Chart showing live data but not live MD: https://www.sierrachart.com/image.php?Image=1667402935868.png Chart reloaded, simply extends frozen MD at930am to current time: https://www.sierrachart.com/image.php?Image=166740408045.png Date Time Of Last Edit: 2022-11-02 15:58:20
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| [2022-11-02 16:48:12] |
| John - SC Support - Posts: 40407 |
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Your NASDAQ TotalView exchange did not renew on November 1, 2022. So you are not getting the real-time data and you are not able to get the Market Depth data with the delayed streaming data. To reactivate the exchange, make sure you have enough funds in your account, then go to the Recurring Services page, scroll to the bottom and select the button for Reactivate Exchange for the exchange. You can access the Recurring Services page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-02 16:53:24] |
| chrisflow - Posts: 4 |
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Thank you! I didn't realize I had to manually reactivate it. I subscribed less than a week ago and then it stopped at the end of the month. Is the NASDAQ total view always ending at the end of the month, or a month from the day I subscribed?
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| [2022-11-02 16:59:40] |
| John - SC Support - Posts: 40407 |
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All exchanges function on a Calendar month basis. So they all renew on the first day of each month. Your Usage Time, however, works on a different cycle, where each "month" is a 31 day period and the date depends on the initial date from when you last activated your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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