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Direct MessagesDate/Time: Fri, 26 Apr 2024 09:47:06 +0000
Not Receiving Delayed Data for CME As of 24-10
View Count: 289
| [2022-10-25 18:14:21] |
| User60271 - Posts: 63 |
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Hi, After the changes this weekend I am no longer receiving delayed updates for the CME exchanges. I am running the latest build and restarted as instructed in the forum post. Historical data is being received and updates for Indexes are being received. Please advise. Thank you. |
| [2022-10-25 19:33:01] |
| Sierra_Chart Engineering - Posts: 14092 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. We just need to know about one symbol only. . Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-27 06:39:08] |
| User60271 - Posts: 63 |
|
After reconnecting again to retrieve the log, the delayed updates for CME are being received again. Thanks. |
| [2022-10-27 07:53:15] |
| Sierra_Chart Engineering - Posts: 14092 |
|
Also make sure your installations of Sierra Chart are all up to date: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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