Support Board
Date/Time: Wed, 17 Sep 2025 16:49:13 +0000
Chart shows nothing.
View Count: 411
| [2022-10-13 07:42:21] |
| Kamran Khalaji - Posts: 9 |
|
BTW, My trial is active but nothing shows up on the chart. It says " downloading historical data " but nothing ever shows up. How can it be fixed? |
| [2022-10-13 14:06:24] |
| John - SC Support - Posts: 41868 |
|
Make sure you have the correct symbols for your trading/data service. Open your chartbooks and select Edit >> Translate Symbols to Current Service to ensure they are correct. If that does not fix it, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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