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Date/Time: Fri, 22 Sep 2023 14:49:31 +0000

Need help getting data

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[2022-10-05 18:48:06]
User185815 - Posts: 1
I am a new subscriber. I have downloaded the SC software. I can obtain data for some instruments, but when I try to get data for F.US.EPZ22, I get nothing and a message that says "Download failed historical data only supported with Sierra Chart data feed". I am sure it is a simple fix but it is beyond me capabilities to fix the problem. Can you help please?

[2022-10-05 21:40:03]
John - SC Support - Posts: 26456
You are not setup to get the real-time data from our Denali Exchange Data Feed. At this point, we are not bringing in data from CQG for the CME Group and EUREX, therefore for these exchanges you need to use our Denali data.

For the CME Group, you have completed the exchange agreements and are qualified as a Non-Professional, therefore you just need to activate the exchange(s) you want at the following link:
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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